SUMMARY

• Over ten years Information Technology implementation and support across various service industries both locally and internationally.
• Experienced in Maximo business solutions with strong knowledge in Maximo versions 6.5, 7.1, 7.5 and 7.6.
• Experienced in installations and configurations of Maximo versions 6 and 7.
• Strong report development and administration skills particularly with Actuate iServer, Actuate Reports and BIRT Reports.
• Experience with middleware administration and configuration particularly BEA WebLogic and IBM Web sphere.
• Experience with administrating Maximo JVM’s in clustered environments
• Experience with Maximo upgrades and hot fixes.
• Knowledgeable in Maximo Data Loader(MDL), Generic Data Loader (GDL), and Data Migration by scripting (SQL, PL/SQL)
• Skilled in developing Workflow processes, Communication Templates, Escalations, Maximo Asset Management, Maximo Work Management, Supply Chain Management/Procurement Management, Maximo Materials Management/Inventory Management, Maximo Contract Management, Maximo IT Service Management
• Knowledgeable in creating roles, actions and action groups for use in the entire workflow process

TECHNICAL SKILLS

Platforms: Windows XP - 7, Microsoft Server, Solaris 7-10, Linux Red hat/Suse, AIX.

Languages: Visual Basic, SQL, Java, J2EE, JSP, C++, HTML, XML, SQL

Software: Oracle Weblogic, IBM Webshere, PeopleSoft, MS-Office, MS-Project, MS- Visio, SharePoint, Tivoli MAXIMO, Tivoli Storage manager (TSM), VMware, Netcool Omnibus

Database: SQL Server 2003, Oracle 9i, 10g, 11g, MS Access, DB2

Reporting: Actuate, Crystal Reports, BIRT.

PROFESSIONAL EXPERIENCE

Confidential, Worcester, MA

Maximo Developer/ Administrator and Support

Responsibilities:

• Part of the team involved in the upgrade of Maximo version 7.1 to Maximo version 7.6.
• Responsible for converting, developing and deploying BI publisher and Crystal reports to Maximo BIRT.
• Prepared ad-hoc reporting, utilizing integrated tools in Maximo, as requested.
• Work order setup, mass close, reopen, etc.
• Setup and maintenance of locations, job plans and preventative maintenance items.
• Designing and Implementing workflows.
• Provide day to day system support to end-users of the Maximo system including but not limited to the following: User interface navigation,Dashboard help,Dashboard enhancements, set up Security roles and permissions, working with help desk to resolve user issues.
• Developed custom reports for BIRT using eclipse designer.
• Utilize IBM Maximo delivered reporting tools to develop ad-hoc and standardized reporting and place reporting on a dashboard or integrated into Maximo reporting menu structure with appropriate prompts, etc. to ensure that reporting is sustainable and open to users with proper security levels.
• Resolve Maximo system or related integration issues by working with our internal Information Technology department.
• Determine root cause of ongoing errors documented in the existing change management tickets and follow to resolution.

Confidential

Maximo Consultant

Responsibilities:

• Responsible for implementing IBM Smart cloud control desk application software across the entire Confidential network.
• Responsible for designing, scoping, developing, deploying and testing of IBM Smart cloud control desk.
• Developed and implemented Service level agreements with Vendors, suppliers and in-house.
• Involved in actual architecture, design and deploying of Tivoli SCCD.
• Responsible for developing and overseeing change and release schedules for package releases.
• Involved in Administering, configuration and maintenance of Oracle Weblogic Application server.
• Responsible for formulating, implementing and overseeing training plans and schedules for our associates.
• Maintaining and overseeing work schedules for my team of engineers and architects.
• Involved in developing and maintaining the Maximo Integration Framework (MIF).

Confidential, Lenexa, KS

Application Integration DBA

Responsibilities:

• Business analysis, system implementation and support on Acorn systems’ Enterprise Performance Suite (EPS) BI system.
• Supported SQL 2000 and 2005 on the Acorn Enterprise Portal System (EPS) application. I managed users’ access and permissions, data integrity and security.
• Supported data load into EPS through use of DTS and SSIS technologies.
• Provided system support for developers, testing scripts, preparing test databases and query process profiling.
• Designed, documented and managed stored procedures for model creation and system management in the EPS system.
• Monitored database health using OEM, AWR reports, Statspack.
• Migrated 15 HP-UX databases to Linux Red-Hat 4 as cost saving measures
• Configured Prod, dev and test databases.
• Refreshed dev/test databases from PROD using 10g data pump technology.
• Implemented and automated database health checks and house cleaning of alerts, trace, listener and audit logs.
• Improved overall performance of databases working with developers - Partitioned tables, changed codes to keep locks as less as possible, used bind variables, added histograms on skewed data and reconfigured sga parameters.

Confidential, Kansas City, MO

Maximo Administrator

Responsibilities:

• Responsible for SQL server database administration and tuning to ensure an efficient and secure database which included updating statistics, updating and creating indexes, database backup and integrity tests, running traces to find and fix any deadlocks and bottlenecks Installation, setup and configurations of TAMIT (Tivoli Asset Manager for IT) v6.2.5.
• Involved in Administering, configuration and maintenance of Oracle Web logic Application server.
• Development of workflow process, involved in all phases from initiation, requirement gathering, implementation and support of the workflow.
• Served as the Maximo person of contact (POC) between the clients and my company to ensure a seamless implementation of Maximo to meet the needs of our client.
• Enhanced existing and custom reports using Actuate and Crystal Reporting tools.
• Performed data migration using Maximo Integration framework.
• Assisted in the resolution of application, workflow, reporting and data integrity issues.
• Participated in release migration, performance testing and tuning, upgrade and patch installation and testing.
• Participated in production support to analyze day-to-day issues and responded quickly to problems, minimizing the business impact.

Confidential

Information Systems Manager

Responsibilities:

• Managed and supervised a team of 20 dedicated staff.
• Demonstrated integrity and ethical behavior by complying with applicable laws, regulations and policies and requiring the same from others.
• Manage and ensure compliance with IT structures/processes/technologies and HIPPA requirements.
• Maintain knowledge of and leverage IT industry/marketplace technologies and trends.
• Influence and provide input to forecasting and planning activities.
• Managed, designed and implemented a mobile device management system for Apple Products and supported Apple Mobile Products.
• Proven approach to cost saving on information systems equipment and services.
• Created and maintained documentation as it relates to network configuration, network mapping, processes and service records.
• Evaluating user needs and system functionality and ensuring that ICT facilities meet these needs.
• Planning, developing and implementing the ICT budget, obtaining competitive prices from suppliers, to ensure cost effectiveness.
• Scheduling upgrades and security backups of hardware and software systems;
• Guaranteeing the smooth running of all ICT systems, including anti-virus software, print services and email provision.
• Ensuring that software licensing laws are adhered to.
• Managing crisis situations, which may involve complex technical hardware or software problems.
• Mentoring and training new ICT support staff.