SUMMARY

• Certified Information Technology expert with over 14+ years in the industry
• Versatile experience with a concentration in Microsoft Exchange and Lync platforms
• Vast experience with the deployment, configuration, and administration of Exchange 2003, 2007, 2010, 2013 messaging platforms
• Experience with the deployment, configuration and administration Lync 2010, 2013, and Skype for Business 2015 messaging platforms
• Skilled at providing High Availability of databases through the use of CCR/SCR clustering as well as database availability groups (DAG)
• Comfortable utilizing database mirroring with Lync SQL Back End servers
• Skilled with load balancing traffic through windows as well as hardware solutions
• Familiar with deploying pools for high availability of Lync services
• Experience configuring Mediation server with Lync for enterprise voice functionality
• Adept with virtual server creation, configuration and administration
• Experience configuring SCOM to monitor Exchange and Lync applications
• Skilled with the administration of Active Directory and DNS services on Windows Server 2003, 2008, and 2012
• Experience managing virtual machines using VMWare and VMWare ESXi
• Proven experience leading teams to successfully complete projects on schedule
• Skilled with troubleshooting user and server issues with the use of NetMon, WireShark, Lync Logging and Snooper tools
• Knowledgeable of load balancing technologies and their application
• Experience configuring ADFS Server and Dirsync services for Office 365
• Skilled with administrative tasks with Active Directory such as account creations, password resets, security group managing and delegating permissions
• Adept at project leadership for projects and/or upgrades incorporating Best Practices; provided recommendations and suggestions as required for the successful implementation of new systems
• Experience with backups, archives, restores utilizing EMC Networker and Veritas 10.0
• Proven experience utilizing PowerShell for administration and process automation
• Experience providing custom mail routing schema, Open LDAP based address book support, anti - virus protection, backup policy and disaster recovery plans

TECHNICAL SKILLS

Operating Systems: MS-DOS, Microsoft Windows 95, 98, XP, Vista, Windows 7, 8, 10, NT, Windows Server 2000, 2003, 2008, 2012,2016.

Software: Active Directory, Lync 2010, 2013, Microsoft Exchange 2003, 2007, 2010, 2013, 2016 Microsoft Outlook and Office, SQL 2005, 2008. MOSAIQ, Proofpoint, Symantec Ghost, Norton 360, McAfee Standard and Enterprise, HTML, Javascript, REMEDY, Adobe Acrobat Standard and Professional, SCCM, Citrix, and VMWare, PowerShell, SCOM, Veritas, EMC.

Hardware: Workstation and server component swapping, ghosting, imaging, laptop configuration, encryption, firewalls, BIOS. SAN and WAN experience. HP printers, scanners, cable modems, Linksys routers, KVM switches, hubs, tape drives, ELO touch screens. Big IP F5 load balancer.

PROFESSIONAL EXPERIENCE

Confidential, Minneapolis, Minnesota

Sr Exchange Engineer

Responsibilities:

• Managed and deployed Exchange 2010/2013 systems while supporting 12,000 user mailboxes
• Exchange 2013 server installations, configuration and systems administration
• Outlook 2016 deployment to 10,000+ workstations local and remote.
• Decommissioning both planned and executed of Exchange 2010 servers within DAG.
• Penultimate contact for escalated and difficult user troubleshooting tickets.
• Plan, assist, and support Skype for Business team in Lync 2013 to SFB 2016 transition.
• Begin to roadmap, architect, and consult for Exchange 2013/2016 transition planned for 2nd Q2018.
• Created Powershell scripts to automate tasks including Proofpoint spam filter, task scheduler, mailbox balancing.
• Support SAP team via routing and transport rules for specific email forwarding and seamless mailflow.
• Participate in disaster recovery testing and Exchange/DAG recommendations going forward.
• Typical day to day tasks administering, creating, updating mailboxes and acknowledging and assisting VIP and executive users with software platforms.
• Provide training and educating help desk, other IT teams with Exchange and Outlook knowledge.
• Created and updated existing documentation of Exchange environments, Outlook/Windows workstation troubleshooting, and general knowledge of server infrastructure.

Confidential, Renton, Washington

Exchange Engineer

Responsibilities:

• Microsoft Exchange 2007, 2010 systems management supporting 100,000+ user mailboxes
• Exchange 2010 server installations, configuration and systems administration
• ITSM (help desk ticketing system) management
• Server Iron and NetScaler load balancer utilization
• Managed Microsoft Outlook 2007 configuration and administration
• Analysis and documentation of existing Exchange environments
• Created Visio diagrams for the planning and architecture of the Exchange environments
• Architected a coexistence of Exchange 2013/Exchange 2016 on premises
• Planned Exchange migrations from Exchange 2010 on premises to Exchange 2013/Exchagne 2016 con premises coexistence
• Managed the migration implementation from Exchange 2010 on premises to Exchange 2013/2016 coexistence.
• Configured the Federation for the Exchange 2013/2016 on premise coexistence
• Exchange 2010 server decommissioning after successful migration to Exchange 2013/2016 on premises coexistence

Confidential, Boise, Idaho

Messaging Engineer

Responsibilities:

• Managed Microsoft Exchange 2010/2013 systems while supporting 75,000 user mailboxes
• Successfully transitioned email servers and user accounts from Exchange 2010 to Exchange 2013.
• Provided support for Lync 2013 while managing 70,000 Lync users
• Migrated Lync Server 2013 to Skype for Business 2015
• Managed the Skype for Business 2015 systems environment post migration
• Administered Microsoft System Center 2007, 2012 (Systems Center Operations Manager aka SCOM) to monitor the health and performance of the servers within the environment.
• Utilized Squared Up (Plug-in for SCOM) to flexibly access SCOM data through the use of the web.
• Provided user support for all technical issues through the use of the Remedy help desk ticketing system
• Adept at configuration of Extron Touchpanels to support conferencing
• Implemented High Availability within the environment through the use of Server Iron and NetScaler load balancer
• Configured Trend Micro Smart Protection Server security infrastructure to protect environment from security risks and web threats
• Supported and troubleshoot user client emails in Microsoft Outlook 2010 and 2013
• Configured IBM ClearQuest Client to act as a CRM tool to track complex manufacturing processes
• Utilized Microsoft DPM 2010, 2012 to create both full backups as well as incremental backups of data

Confidential, Surry, Virginia

Lead Messaging Engineer

Responsibilities:

• Led the migration of Lync Server 2010 to Lync Server 2013 for 5,000 active users
• Planned the migration with the use of the Lync Planning tool
• Created POC in a sandbox environment to implement coexistence with Lync 2010 as well as other applications in production
• Configured virtual server environment using VMWare ESXi
• Deployed Lync 2013 pilot pool in production and tested functionality
• Moved production users to the new Lync 2013 pool and verified functionality
• Deployed Lync 2013 Edge Server Pool in DMZ to allow for external connectivity and mobile device authentication
• Deployed Director and Monitoring as well as A/V and Mediation Server roles
• Integrated SIP communication with Cisco phones (CUCM)
• Clustered back-end Lync database via SQL mirroring
• Load Balanced using an F5 load balancer for Front-end pool and Edge Server pool
• Configured SCOM server to monitor Lync and set triggers and alerts
• Troubleshot user and server issues with the use of NetMon, WireShark, Lync Logging and Snooper tools
• Planned for the migration of Exchange 2010 to Exchange 2013 for all corporate users
• Utilized the Microsoft Best Practice Analyzer and Exchange Calculator sheet to aid in the planning effort
• Tested integration of technologies in the sandbox before production deployment
• Hardened existing Exchange 2010 environment with security patches and updates prior to the transition effort
• Deployed Exchange 2013 in production and verified coexistence
• Moved all user mailboxes to Exchange 2013 databases
• Configured DAG (Database Availability Group) for high availability of databases
• Deployed addition Client Access Servers for high availability of services
• Configured SCOM to monitor Exchange services
• Decommisioned legacy servers in both Exchange and Lync environments
• Troubleshoot issues with Exchange server utilization, message routing, and client connectivity
• Troubleshoot issues with Lync server utilization, conferencing, dropped calls, and user connectivity, both internally and externally
• Handled administrative tasks with Active Directory such as account creations, password resets, security group managing and delegating permissions

Confidential, Portsmouth, Virginia

Messaging Consultant and Systems Administrator

Responsibilities:

• Deployed Lync Server 2010 for 150 internal employees to provide I/M and A/V functionality
• Configured Lync Server 2010 Standard Edition Server to provide internal communication among employees.
• Coordinate with IT teams to deploy Lync 2010 client to all workstations
• Held training class on Lync 2010 functionality for user base as well as IT technical team
• Addressed most common issues with Lync clients with support to mitigate issue escalation
• Utlized Lync Snooper and Logging tools to troubleshoot issues with calls and connectivity
• Led initiative to transition on premise Exchange 2007 environment to Office 365
• Created test lab to provide POC of Exchange 2007 to Office 365 migration
• Configured ADFS and ADFS Proxy Servers for single sign-on
• Worked with O365 setup and running Dirsync to migrate the AD accounts to online
• Setup ADFS and firewall rules and ports to be allowed for O365 to be functional
• Troubleshot all issues with the initial setup of O365
• Assigned licenses from the Online Admin portal to end users
• Migrated on premise Windows 2003 servers to Windows Server 2008
• Help users with VOIP set up in conjunction with their Microsoft Lync accounts and setup for their SSO (Single Sign-On)
• Created resiliency by deploying addition Front End servers within a pool
• Utilized Powershell for administration and process automation
• Troubleshot issues with Active Directory replication, user attributes, and permissions
• Managed server systems updates, backups, AD with LDAP Distribution Lists, Group Policy Objects and Local Security Settings for 20,000 AD Users, groups, OUs and computer objects in a regulatory space

Confidential

Exchange Consultant

Responsibilities:

• Supported users within an Exchange 2003 environment in an effort to migrate to Exchange 2007
• Implemented CCR/SCR for High Availability of databases in the Exchange environment
• Performed quality assurance for Symantec Backup Exec 12
• Created enterprise testing environments emulating real business situations
• Provided daily administration of Windows Server 2003 and 2008
• Provided daily administration of Exchange Servers 2003 and 2007
• Software management - proposed and implemented system enhancements; plan, test, implement operating system upgrades; install OS, maintenance releases, critical fixes and service packs; assist with application upgrades and installations
• Backups, archives, restores utilizing Veritas Backup Exec 10.0
• Documentation - hardware/software configurations, downtime/availability, problem/resolution, procedures, resource usage
• Participated as project leader and technical team member for projects and/or upgrades incorporating Best Practices; provided recommendations and suggestions as required for the successful implementation of new systems
• Monitored Exchange server system for performance, overall administration and security
• Maintained the VPN Connections to the firm’s offices inLondonandWarsaw
• Developed, designed, tested, and implemented plans and procedures for business continuity including Active Directoryreplication, SQL 2005 Servers, Exchange 2007, virus protection
• Network Administration (including user account adds, moves, changes and deletes, rights, GPO’s, security, and email setup, backup)

Confidential, Chesapeake, Virginia

Exchange Admininstrator

Responsibilities:

• Supported Exchange 2007 infrastructure in a fast growing environment
• Configured distributed sites for the Messaging infrastructure
• Implemented a viable backend active/passive cluster, secure access for external clients (using ISA Server in a DMZ)
• Built multiple active/passive clusters for high availability and disaster recovery
• Designed a custom mail routing scheme, Open LDAP based address book support, anti-virus protection, backup policy and disaster recovery plans
• Managed the full technical environment including systems administration responsibilities across a wide array of technical services
• Designed, built, and configured load balanced frontend Exchange servers using NLB
• Configured Outlook clients for MAPI, RPC over HTTPS, IMAP, and POP modes, OWA, Entourage (Mac Exchange client) and Blackberry PDA handhelds
• Designed, implemented, and configured RPC over HTTPS support based on front-end/back-end Exchange infrastructure, for external clients
• During Exchange outages caused by hardware (disk) failures, performed full Exchange disaster recovery using dial-tone database method and RSG (Recovery Storage Group) feature
• Hands-on experience and training with Microsoft Exchange 2007
• Worked on Microsoft Windows Server 2003 operating systems
• Performed related messaging security technologies
• Examined TCP/IP network diagnosis and troubleshooting
• Experience employing the ITIL methodologies

Confidential

Exchange Administrator

Responsibilities:

• Administration of Microsoft Exchange Server 2003 and Active Directory installation and configuration of, Windows XP, Windows 2000 Server and Windows 2003 Server
• Provided support for Pointsec, troubleshot issues related with LAN, VPN, Outlook, Windows mobile device, and encryption software
• Maintaining and creating Mailboxes on Exchange 2003, Network login’s on Active Directory 2000. Taking backups on Tape drive’s on a daily basis using Brightstore ARCserve Backup Software
• Documentation of daily & weekly reports and provide to management
• Created new user accounts, distribution lists, shared mailboxes, and delegated access via security groups.
• Triage and diagnose user issues and work to resolve them to meet SLAs
• Provide assistance to help desk personnel to resolve common issues for Exchange
• Assist with applying updates to Exchange servers as needed
• Document all issues and resolutions and create manuals for help desk and other admins

Confidential

Systems Administrator

Responsibilities:

• Designed and delivered operator and service training programs for customers
• Responsible for troubleshooting and repair of industrial PC system controllers running Windows XP
• Resolved system resource conflicts, SCSI configuration problems, motherboard and disk drive failures, network connectivity and account permissions problems, and numerous other computer related issues
• Implemented, updated, added additional servers, and supported VMware
• Built, updated and maintained Virtual Machines
• Maintained Cisco ASA firewall, and Firebox/Pfsense firewall
• Configured VLAN's, both Virtual and Physical
• Managed and maintained Novell and Windows 2000/03 server environment
• Built, imaged, and performed regular maintenance on XP/windows PC’s

Confidential

IT Support

Responsibilities:

• System administrator under Windows NT 4.0, Windows 2000 and 2003 Server
• Network with Windows 2000 of the entire company, a network of over 200 computers
• Performed hands-on administration, monitoring, and troubleshooting of Local Area network (LAN), resulting in optimum performance and minimum downtime
• Created proactive procedures for problem preventions and resolutions
• Performed desktop migration from Windows 98/NT4 to Windows 2000
• Provided technical support for corporate client/server systems
• Designed and Implemented complete networks including installation, upgrades monitoring and troubleshooting File server and FTP server
• Configured Windows 2000/2003 Server to support Routing and Remote Access
• Virtual Private Network
• Provided support for workstations and Macintosh computers
• Microsoft Office product and Webmail assistance provided to users on and off site
• Responsible for building and updating Halls first website via HTML