Associate Network Engineer Resume Lancaster, MA - Hire IT People

SUMMARY

Challenge - driven technology professional with over 7 years of network and systems experience.
Strong independent contributor and team player focused on managing IT systems and maintaining positive customer relationships.

Areas of Expertise

Excellent written and verbal communication
Work well under pressure
Time management and planning
Decision-making
Organization and prioritization
Adaptability and learning
Creative thinking for solutions

TECHNICAL SKILLS

Networking: 802.11 WiFi, TCP/IP, Ethernet, wireless P2P and P2MP, WANs, routing, subnetting, VLANs, VPNs, DHCP, DNS, NAT/PAT

OS/Platforms: Windows Desktop and Server, Linux, MacOS, iOS, Android, Citrix ZenApp and ZenDesktop, AWS, VMware ESXi and vSphere, Hyper-V

IT Management Software: SolarWinds N-able, IT Glue, ConnectWise, AutoTask, Mobile Device Management, Nagios XI

Hardware: routers, switches, firewalls, NAS, servers, PCs, UPS, Macs, APs, wireless controllers, IP cameras, IP phones

Security: 802.1X, DMZ, VPNs, encryption, permissions, UTM, IDS/IPS, firewalls, network segmentation, PKI and certificates, Group Policy

Other: CAD software, cloud storage and infrastructure, backup solutions, Active Directory, IP phone systems, corporate AV, Office 365, Gmail, Exchange, VMS (Axis, Milestone, Avigilon)

PROFESSIONAL EXPERIENCE

Confidential, Boston, MA

IT Systems Engineer

Responsibilities:

Support large engineering departments’ systems and applications with hundredths of users.
Worked on upgrading large and mission-critical VMware server environment.
Worked on upgrading company-wide Siemens NX and Teamcenter.
Implemented Nagios XI monitoring solution.
Packaging and automatically deploying engineering applications and CAD tools to users.

Confidential, Andover, MA

IT Support Engineer

Responsibilities:

In charge of planning and executing high-level IT projects for customers from beginning to end.
Worked alone or in a small team, both on customer site and remotely.
Effectively communicated progress and plans to internal management, customer, and coworkers.
Created documentation including SOPs, network diagrams, new client onboardings, new IT project proposals, and kept detailed records of all work done.

Confidential, Lancaster, MA

Associate Network Engineer

Responsibilities:

Helpdesk and project work including remote and onsite support.
Provision and implement various IT equipment - firewalls, switches, AP’s, wireless controllers, servers, camera systems, PC’s, IP phone systems
Manage daily technology needs of multiple companies, one with 70+ employees
Sales and quoting of projects and equipment
Document configurations, network diagrams, IT budget and other reports
Contributed to upgrade of unique wireless ISP WAN with customers

Confidential, Marlborough, MA

Electronics Repair Technician

Responsibilities:

Hardware inspection and repair of handheld wireless scanners
Consistently exceeded daily repair and quality goals
Assisted in developing new operating procedures which increased repair efficiency

Confidential, Redwood City, CA

Remote Services Technician

Responsibilities:

Tier 2 home networking support for Confidential high-speed internet
Typical work includes: wireless networking setup, mail client setup, wireless security analysis, troubleshoot connectivity issues on all equipment that connects to home network
Recognized for quick problem resolution, high average quality, and overtime work

Confidential, Southborough, MA

IT and Lab Technician

Responsibilities:

Key IT support and advisor
Typical current work includes: PC builds and repairs, networking including various lab equipment, specialized software troubleshooting and installs, other IT related tasks.
Invented an innovative process to segregate defective micro glass spheres; the process was implemented in Quality Control/Quality Analysis.

Confidential, Worcester, MA

Engineering Technician/Lab Technician

Responsibilities:

Drafted blueprints for ceramic products and their tooling used in production in AutoCAD
Designed small parts and made calculations for the machining department
Drafted accurate layout of building and equipment for a large 2-story factory building
Participated in a major reorganization of the factory building that led to a 10% increase in production efficiency
Played key role in development of standard operating procedure for hot-press molding an ESD material

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Associate Network Engineer Resume

Lancaster, MA

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