System Administrator Resume Profile
Malvern, PA
OBJECTIVE: To pursue a long-term career in the Information Technology field providing user support with a strong, reputable organization.
SUMMARY:
Extensive hands-on experience in network administration and user support on-site or remotely, Windows / Mac systems administration, troubleshooting and repair. Designed, installed, configured and maintained complex routed LAN and WAN networks. Supervised and worked with third-party vendors. Excellent communication skills with the ability to interface at all levels and I am a team player who also can work well independently.
SPECIFIC SKILLS QUALIFICATIONS:
- Knowledge of the following hardware components and devices:
- Local and network print devices
- Netscreen, Juniper, Fortinet, and Snap Gear firewalls
- Wireless cards, routers and repeaters
- CAT-5 cabling running and termination
- Install, configure and maintain home and enterprise networks
- PC upgrades and repair including all hardware and peripherals
- Cisco Routers, Switches, Firewalls, WiFi, and VoIP systems
- HP EVA/EMC storage with fiber channel network
- Mobile Devices i.e. tablets and smartphones, Android and iOS
Knowledge of the following software:
- Cloud Services: Google Apps, and Office 365
- Exchange 2003/2007/2013
- Hyper-V
- ESX 3.5/Virtual Center 2.5, Vsphere 4
- Microsoft Office 2003/2007/2010/2013
- Microsoft Operating Systems: Windows XP, Windows Server 2003/2008/2012 Standard, Enterprise, and SBS , Vista, Windows 7, Windows 8/8.1
- Active Directory administration
- Windows 2003/2008/2012 Network Security, routing, remote access
- DNS, DHCP, Routing, TCP/IP and troubleshooting network connectivity
- Cleanup Tools: Symantec Antivirus, McAfee, Malwarebytes, Kaspersky, MS Security Essestials
- Remote Services: NetMeeting, IPsec and SSL VPN's, Remote Desktop Connection, RAdmin, Kaseya, Teamviewer
- Data backup and recovery using Zenith, Symantec, and Acronis
- Remedy, Heat, Autotask, and Connectwise help desk ticket and inventory systems
- Disk imaging tools
WORK EXPERIENCE:
Confidential
IT Specialist
- Work directly with all employees of the company to provide technical support.
- Provide day to day support for all network infrastructure including: servers, LAN/WAN, remote access, internet access, data backups and archival, Active Directory and personal device access.
- Creation maintenance of IT security policies, installation and tracking of IT assets
- Daily backup and retrievals.
- Implement and maintain the necessary SOPs for IT to meet the regulatory requirements.
- Identify potential changes in operational processes and create the scripts and tools to increase productivity and performance.
Confidential
System Administrator
- Provide prompt, efficient and accurate technical support to clients who experience problems with workstation and server hardware, software, peripherals, network/Internet/wireless connectivity, and remote access.
- Provide routine maintenance in the form of patching and updates to servers and PCs.
- Monitoring, maintenance and troubleshooting of backup systems that include Acronis and Symantec Backup Exec.
- Ensure customer satisfaction through the timely and professional resolution of problems while limiting negative impacts on the client's productivity.
- Log all issues in the Service Desk Ticketing system and document all actions taken to provide problem resolution.
- Using available support tools and technologies to provide problem resolution or escalate issues as appropriate following Service Desk procedures
- Maintain ongoing communications with clients for all aspects of support and service
Confidential
Network Administrator
Help Desk Analyst
- Ensure all SLA levels are met for all services and clients are satisfied with all services
- Manage receiving and distribution of all equipment to Technicians and Administrators
- Order hardware needed for clients as requested by System Administrators
- Monitor and maintain Service Desk ticketing system
- Improve methodology and processes to become more proactive vs. a fire-fighting environment
- Document all processes and procedures for Service Desk personnel
Confidential
Help Desk Analyst
- Provide prompt, efficient and accurate technical support to clients who experience problems with workstation and server hardware, software, peripherals, network/Internet/wireless connectivity, and remote access.
- Provide routine maintenance in the form of patching and updates to servers and PCs.
- Monitoring, maintenance and troubleshooting of backup systems that include Acronis and Symantec Backup Exec.
- Ensure customer satisfaction through the timely and professional resolution of problems while limiting negative impacts on the client's productivity.
- Log all issues in the Service Desk Ticketing system and document all actions taken to provide problem resolution.
- Using available support tools and technologies to provide problem resolution or escalate issues as appropriate following Service Desk procedures
- Maintain ongoing communications with clients for all aspects of support and service