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System Administrator Resume Profile

5.00/5 (Submit Your Rating)

Malvern, PA

OBJECTIVE: To pursue a long-term career in the Information Technology field providing user support with a strong, reputable organization.

SUMMARY:

Extensive hands-on experience in network administration and user support on-site or remotely, Windows / Mac systems administration, troubleshooting and repair. Designed, installed, configured and maintained complex routed LAN and WAN networks. Supervised and worked with third-party vendors. Excellent communication skills with the ability to interface at all levels and I am a team player who also can work well independently.

SPECIFIC SKILLS QUALIFICATIONS:

  • Knowledge of the following hardware components and devices:
  • Local and network print devices
  • Netscreen, Juniper, Fortinet, and Snap Gear firewalls
  • Wireless cards, routers and repeaters
  • CAT-5 cabling running and termination
  • Install, configure and maintain home and enterprise networks
  • PC upgrades and repair including all hardware and peripherals
  • Cisco Routers, Switches, Firewalls, WiFi, and VoIP systems
  • HP EVA/EMC storage with fiber channel network
  • Mobile Devices i.e. tablets and smartphones, Android and iOS

Knowledge of the following software:

  • Cloud Services: Google Apps, and Office 365
  • Exchange 2003/2007/2013
  • Hyper-V
  • ESX 3.5/Virtual Center 2.5, Vsphere 4
  • Microsoft Office 2003/2007/2010/2013
  • Microsoft Operating Systems: Windows XP, Windows Server 2003/2008/2012 Standard, Enterprise, and SBS , Vista, Windows 7, Windows 8/8.1
  • Active Directory administration
  • Windows 2003/2008/2012 Network Security, routing, remote access
  • DNS, DHCP, Routing, TCP/IP and troubleshooting network connectivity
  • Cleanup Tools: Symantec Antivirus, McAfee, Malwarebytes, Kaspersky, MS Security Essestials
  • Remote Services: NetMeeting, IPsec and SSL VPN's, Remote Desktop Connection, RAdmin, Kaseya, Teamviewer
  • Data backup and recovery using Zenith, Symantec, and Acronis
  • Remedy, Heat, Autotask, and Connectwise help desk ticket and inventory systems
  • Disk imaging tools

WORK EXPERIENCE:

Confidential

IT Specialist

  • Work directly with all employees of the company to provide technical support.
  • Provide day to day support for all network infrastructure including: servers, LAN/WAN, remote access, internet access, data backups and archival, Active Directory and personal device access.
  • Creation maintenance of IT security policies, installation and tracking of IT assets
  • Daily backup and retrievals.
  • Implement and maintain the necessary SOPs for IT to meet the regulatory requirements.
  • Identify potential changes in operational processes and create the scripts and tools to increase productivity and performance.

Confidential

System Administrator

  • Provide prompt, efficient and accurate technical support to clients who experience problems with workstation and server hardware, software, peripherals, network/Internet/wireless connectivity, and remote access.
  • Provide routine maintenance in the form of patching and updates to servers and PCs.
  • Monitoring, maintenance and troubleshooting of backup systems that include Acronis and Symantec Backup Exec.
  • Ensure customer satisfaction through the timely and professional resolution of problems while limiting negative impacts on the client's productivity.
  • Log all issues in the Service Desk Ticketing system and document all actions taken to provide problem resolution.
  • Using available support tools and technologies to provide problem resolution or escalate issues as appropriate following Service Desk procedures
  • Maintain ongoing communications with clients for all aspects of support and service

Confidential

Network Administrator

Help Desk Analyst

  • Ensure all SLA levels are met for all services and clients are satisfied with all services
  • Manage receiving and distribution of all equipment to Technicians and Administrators
  • Order hardware needed for clients as requested by System Administrators
  • Monitor and maintain Service Desk ticketing system
  • Improve methodology and processes to become more proactive vs. a fire-fighting environment
  • Document all processes and procedures for Service Desk personnel

Confidential

Help Desk Analyst

  • Provide prompt, efficient and accurate technical support to clients who experience problems with workstation and server hardware, software, peripherals, network/Internet/wireless connectivity, and remote access.
  • Provide routine maintenance in the form of patching and updates to servers and PCs.
  • Monitoring, maintenance and troubleshooting of backup systems that include Acronis and Symantec Backup Exec.
  • Ensure customer satisfaction through the timely and professional resolution of problems while limiting negative impacts on the client's productivity.
  • Log all issues in the Service Desk Ticketing system and document all actions taken to provide problem resolution.
  • Using available support tools and technologies to provide problem resolution or escalate issues as appropriate following Service Desk procedures
  • Maintain ongoing communications with clients for all aspects of support and service

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