Summary

• Over 8 Years of experience as a Windows Systems and Linux system design, Server Administration in a Data center Infrastructure environments.
• Experience in Installation and Configuration of Windows Server 2003/2008/2012 on Physical standalone server or on blade enclosure. Expertise in configuring and using Active Directory, DNS, DHCP and Group Policy.
• Experience Install and configure, maintain and perform tinning on SQL server 2005/2008/2012 stand alone and SQL cluster environment. Setting up SQL cluster and cluster drives from SAN storage. Troubleshoot performance issues, Tuning, backup etc.
• Experience in creating maintaining Virtual Environment using VMware ESXi. Expertise in maintaining Virtual servers using VMware Vsphere Client. Experience in converting Physical servers to Virtual servers using VMware vCenter Converter. Worked extensively on Templates, Clones and Vmotion. Implemented and Managed HA and DRS clusters. Setup monitoring tools: VCOPS. Setting up Citrix XenApp server.
• Experience setting up server on Netscaler and LTM/GTM. Working with network team to add and implement firewall rules for all servers and applications.
• Experience in Patch management and upgrades using VMware update manager Shavlik, BigFix and SCCM. Implemented Microsoft Windows Server Update Services WSUS for Windows Patch Management. And CA DSM Explorer for application patch management.
• Experience Configure and maintaining the System Center Configuration Manager SCCM and System Center Operations Manager SCOM on the Windows 2003/2008/2012 servers by deploying Enterprise and custom software on the servers and workstations and monitoring them.
• Experience configure alerts and monitoring tools HP OpenView, HP System Insight manager, HP Sitescop, Big Brother, Splunk etc. And monitoring systems and network and escalate issue to specific team.
• Experience Installing and Configuring IIS 6.0/7.0/7.5 server and application integration with the Web Server. Setting up app pools and binding certificates.
• Experience in monitoring Resource Management, Performance Management using various tools as well as windows performance tool.
• Experience in creating documentation and performing Disaster Recovery DR and Backup Management with Tivoli Storage Manager TSM , Symantec net backup and Commvault.
• Experience in setting up Microsoft Windows Cluster environment with Windows server 2003/2008 and 2012.
• Experience in setting up and troubleshooting issues SAN fabrics FC SAN, ISCSI SAN and NAS storage.
• Strong Knowledge in the design and review of new windows application deployments in both workstations and Servers.
• Experience in managing File and Print servers.
• Installing and Administering Symantec Antivirus and McAfee.
• Hands on Experience with Hardware Installation, Upgrade and maintenance.
• Expertise in Troubleshooting, research, Development and supported 24/7 on call.
• Expertise on Change Management, Incident and Problem Management, SLA metrics.
• Hands on Experience on using BMC Remedy ticketing tool and IBM Service now and Maximo ticketing tool for Change, Incident and Problem management.
• Strong communication skills, systematic approach and quick adaptability to newer technologies. Work well both independently and as part of a team.
• Working knowledge in Implementing ITIL process.

Technical Skills

Primary Skills: Windows Server 2003/2008/2012, VMWare, Active Directory, Exchange, SharePoint, IIS, SQL Server, Unix, Linux, Cisco, Sonic wall, Watch guard, SAN, NAS backup. Hardware: HP ProLiant DL 100/300/500 G5/6/7/8 series, HP Blade System C7000, C9000, Dell, Intel x386, AMD, IBM, Blade Servers.

Operating Systems : Windows Server 2003/2008, Windows XP, Windows Vista, Windows 7, MSDOS, UNIX, Linux, VMS, Solaris.

Databases: SQL Server 2005/2008/2012, My SQL, Access, Oracle, Sybase.

Networking: TCP/IP, POP3, SMTP, IMAP, FTP, VPN, MPLS, VOIP/SIP, SAN, NAS, HTTP, HTTPS, IIS, Load Balancing F5.

Professional Experience

Confidential

Position: Senior System Engineer

• Lead Systems Engineer for Merrill Lynch GPC online core, Total Merrill and ML Online projects. Involved in server consolidation, re-engineering, data center migration projects for GWM / GPC Technology group.
• Configured VMware on cluster environment, implemented vMotion, DRS, HA. Virtualized windows server using P2V or V2V.
• Lead all deployment for Windows OS server/ Database servers and provide Engineering support to maintain and troubleshoot both software and hardware issue. Working with vendor to get root cause and resolved the issue and prepared documentation.
• Provide documentation for server deployment, application deployment and promote Stacks and Scripts to Savvis and work with them to troubleshoot issues.
• Gather all required information for project and Prepare documentation using SDLC for new server deployment, Network configuration, MetaDB changes, and Firewall changes and maintain documents on TFS Team Foundation server .
• Setup and scheduled autosys job, batch processing and SQL backup jobs, Write VB and power shell scripts to automate jobs.
• Deploy windows security Patches using Shavlik Patch management and SCCM Patch management on all environments and troubleshoot issues.
• Performing application deployment/installation to DEV, SE, PL1, PL2, SAPE and Production environment using CA DSM Explorer and Install press tool. Patching and troubleshooting issue with application and MetaDB for windows 2003/2008, based products in all environments.
• Add new build servers in TPM Technology Portfolio Management , SCM Software Configuration Management , Create DNS records, and Configure load balancing using Netscaler for GTM F5 DNS and LTM F5 Load balancer.
• Installation and configuration IIS 5, 6, 7 and 7.5. Creating app pools and assigned application to specific app pool with required memory management. Setup FTP users on IIS. Setup incoming/outgoing FTP directory and provide access. Bind certificates and Troubleshoot IIS based application, perform upgrades and troubleshoot issues.
• Provide level 3 and 4 support for all windows server 2003/2008/2012 SQL server 2008/2012 for all environment, performing system/database tuning. Also responsible for escalate issue to appropriate team and work with vendor to get root cause.
• Provide Engineering support to QA tester with Performance testing, Load balancing testing, Regression testing, negative testing and various other testing and monitoring resource monitor for CPU, Memory, Disk, Network usage for Application as well as with Operating system and SQL servers.
• Analyze testing log and make necessary changes to make application and system performance better. Work with QA Tester, Development and other teams to troubleshoot performance issues.
• Monitoring Physical and virtual systems, Database and application performance issues using Foglight, Spotlight, CA Performance manager and Windows performance monitor.
• Working with Developers, Application team and Middleware Engineering team to deploy Web based application with .NET integration and JAVA on IIS and tomcat Apache and responsible for install application patches.
• Creating stacks using StackGen Management for Infrastructure and business product. Also responsible to validate stacks and promote to QA and Production environment.
• Responsible for Creating, installing server certificate and renewing and Import export of the SSL certificates.
• Monitor all servers and application using HP System inside Manager, Configure site scope alerts for specific ports and monitors alerts. Perform SMOKE test for My Merrill, Merrill Lynch Online and UST and make sure all functions working properly.
• Provides Engineering support for installation and administration, in the planning, coordination and implementation of upgrades, or changes to SAN storage HP 3PAR, Hitachi and EMC .
• Providing engineering level support to perform Disaster recovery and maintaining documentation for all procedures.

Confidential

Position: Infrastructure Analyst

• Installation and configuration IIS 5, 6, 7 and 7.5. Setup FTP users on IIS. Setup incoming/outgoing FTP directory for FTP user's customers. Troubleshoot IIS based application, perform upgrades and troubleshoot issues.
• Performing application deployment/installation using CA tool, Patching and troubleshooting for Windows 2003/2008/2012 based products in both QA and production environments.
• Building new servers with Windows servers 2003/2008/2012 and R2, Red Hat Linux 5.4/5.5, Solaris 8.0/10.0 on HP server and blade chassis and on VMWare ESXi. Build new ESXi 4.x and 5.x host VMware Servers.
• Working with Application team and Middleware Engineering team to deploy Web based application with .net integration on IIS and responsible for install application patches. Working on SQL server clustering for high availability.
• Install and maintain SQL server 2005/2008 and cluster services and setup automatic failover. Maintain SQL backup and troubleshoot connectivity issues. Configure cluster disc.
• Migrate physical server windows servers 2003/2008, Linux, SQL server, Cluster node servers to Virtual servers using VMware vCenter Converter and troubleshoot performance issue.
• Provide Level 3 and 4 Support and Implementation Engineer. Supported and/or Installed HP ProLiant Windows 2003/2008 Servers, Microsoft Virtual Servers, VMware vSphere Client and SQL Server 2005/2008 and troubleshoot performance issues.
• Installation and maintain Citrix XenApp server, setting up users, Creating security groups, adding new applications and troubleshoot performance issues.
• Technical Lead for virtualize windows Server and Desktop Security, Virtual Desktop, Virtual Server Migration and Windows 7 migration projects. Migrate Physical Servers to Virtual Server using VMware vCenter Converter.
• Write a Windows login script using VB mapping drive and network printers. And write some system scripts with bash and power shell. Write batch files for copying, FTP files, and start/stop services.
• Setup and monitoring Daily, Weekly and Monthly backup jobs from CommVault and Symantec net Backup and troubleshoot issue. And responsible for restore backup as per requirement.
• Installing and monitoring Symantec End Point and responsible for upgrade, troubleshooting and create business report.
• Coordinate with customer and business owner of servers and application via Service now, HP Service Manager as per their request for new server, upgrade and patch server.
• Project contributor for HP Server Standards hardware/software , DHCP migrations, SAN/NAS Standards, Virtual Server Standards Managed and Implemented server firmware and patching project.
• Provide support for Development, QA and Production environment and performing task on Disaster recovery exercise.
• Rack and stack HP ProLiant and Blade system and Install OS, Make server ready as per business need.
• Planned, Installed, Administered and Maintained several Exchange 2003/2007/2010 and Windows Server 2003/2008 Networks.
• Managed and troubleshoot Windows 2003/2008 file servers, Active Directory, WINS, DHCP, DNS, FTP, IIS storage servers, SQL server 2005/2008 and Exchange Servers.
• Administration Active Directory, adding users, Create Groups, Designed, planned and implemented Group Policies- GPO.
• Provides technical support and basic administration, in the planning, coordination and implementation of upgrades, or changes to storage or SAN technologies. Provide datacenter level support to brocade switches and running fibers to SAN and troubleshoot connection issues.
• Managing Cluster environment. Services, Multiple nodes, Failover resources and setup and troubleshoot load balancing issue with F5 and Net scalar -- Installation Administration.
• Integrate with business owners and Scheduled Windows servers patch using Shavlik and Bigfix patch management and install Windows service pack.
• Environment to QA and normalize the systems after testing.
• Provide support for systems and applications testing on the weekends by switching the production
• Monitoring servers and network via HP Open view, HP System Insight Manager, SiteScop, SCOM, and SCCM. Monitoring system performance using Windows health manager from Manage engine, solar winds and windows performance monitor.
• Working with network engineer team, System engineering team, change management team, COLO
• Customers and with vendors. And responsible to escalate the issue to specific team.

Confidential

Position: System Administrator

• Perform system checkouts and maintain NYSE systems running HP-UX, AIX, VMS, Linux and Windows 2000/2003/2008 operating systems.
• Operate and monitor systems, networks and applications on a daily basis using HP open view and big brother. Performs system integrity checks, verifying correct state of service groups.
• Building new Windows 2000/2003/2008 servers and SQL server on HP blades and on VMware ESX. Racking servers, run Ethernet and fiber connections, troubleshoot connections, Configure DRAC, ILO and KVM.
• Configure and maintain Web based application on Windows server 2003/2008 on IIS. Configure cluster services and deploy application with Application support team and troubleshoot performance issues with application, Operating systems and database server.
• Provide 24/7 support to Windows Severs 2000/2003/2008, Share point, IIS, FTP, DNS. DHCP, SQL Server support and SAN support, Active directory, Exchange server. Open up case with Microsoft and work with tech to troubleshoot issues.
• Provide trading floor support with Windows and Linux environment with trading application. Responsible for level 3 issues with trading systems and application.
• Troubleshoot and manage VMware environment. Migrate guest Operating System from one host to another host and troubleshoot performance issues.
• Move servers from one location to other new location, reconnect all cables and responsible for all issues and troubleshoot on those move.
• Provide COLO customer support with troubleshoot all systems hardware and network connectivity issues and support Hardware and network change upon their requirements. Working with technician like HP, EMC, and Delta and with COLO customer's technicians.
• Working with ITIL Process method for incident, problem, change, and release and configuration management tasks covering analysis execution
• Install and troubleshoot CAT5, Fiber connections cable with all types of cables LC, SC, Single mode, Multi-mode, SFP's, and Fluke. Install and replace network devices like Cisco routers, switches, patch panels, modules upon network engineer team and COLO customer request.
• Responsible for Label and re-label all servers and all cat5, fibers, DRAC, ILO, KVM cables and also update the all documents.
• Working with network engineer team, System engineering team, change management team, COLO customers and with vendors. And responsible to escalate the issue to specific team.
• Maintain and update the documents for Datacenter inventory, Port allocation on server, Patch panel and on switch, Server locations etc.
• Provide remote support 24/7 whenever they want, working in weekend for Change or new release.
• Monitoring application, NMS, work flow, orders flow and web services using TIDAL. And monitoring multiple batch processing, backup jobs.
• Create and maintain Operational Emergency procedures and Operational scripts and Reports.
• Perform special procedures on production systems to make configuration changes, creating fix users.
• Automated repetitive tasks using shell, power shell and Perl scripting on HP-UX, AIX, and Linux. Create and maintain Operational Emergency procedures and Operational scripts, Reports.
• Provide support for systems and applications testing on the weekends by switching the production environment to QA and after testing, normalize the systems.
• Identify issue and escalate to upper level managements. Working on Service now ticketing system for Change, Task and Incidents.
• Responsible to resolve, monitor and update all tickets using remedy ticketing system and service now.
• Performing new application checkouts and participating in various system or functionality projects. Implement change requests and/or perform fallback if necessary.

Confidential

Position: Network Administrator

• Administration Active Directory, Exchange server 2003, 2007, SMS, Install Image, reimage Desktop and Laptops, Setup Outlook.
• Monitoring networks Infrastructure with Nortel, Monitoring wireless Networks.
• Install IIS, SharePoint, Microsoft ISA server and troubleshooting.
• Install New Cisco Routers, Hub, Switch, Firewall, Cat5 cable. Troubleshooting with network issues.
• Install new hardware and software, Troubleshooting: Hardware and Software.
• Solve ticketing using Remedy, Remotely support, phone support, Blackberry Support.

Confidential

Position: Network Administrator

• Build new servers using Operating System Free BSD, windows server 2003, SQL server and Maintain servers, troubleshoot with those servers.
• Configure Microsoft ISA server, SharePoint, and maintain it.
• Implement Altiris Total Server Management System, Notification Server, Deployment server and Security Expressions. Function includes inventory tracking, patch management, upgrade, Backup and Recovery.
• Configure and maintain web server IIS, exchange server 2003, and DNS server, SQL servers.
• Troubleshoot: TCP/IP, DNS, connectivity, system issue and work with render to other issues.
• Design and install network infrastructure.
• Installation and troubleshooting new Router, switch, hub, Firewall.
• Make cat5 cables, crossover cables, straight through cables and installation.
• Setup and maintain variety of application Quick books, Photoshop, Trillion.
• Hardware installation of peripheral devices such as memory, hard drives, NIC cards, I/O boards, SCSI cards, tape drives, printer and precision pointing devices.
• Troubleshoot in laptop and repairing.
• Install business or office printer like new Kyocera printer with network and maintain it.

Confidential

Position: Junior Programmer / System Administrator

• Installation, support, and maintenance of computer hardware and software.
• Created Java applets for simple application.
• Contributed to projects on ASP.NET, VB using database of SQL-Server 2000.
• Troubleshoot network connectivity.

Confidential

Position: Helpdesk Support

• Assist clients with troubleshooting installation issues.
• Install windows server 2000 and maintain it.
• Create and close work request tickets and escalate issues to upper tiers.
• Perform general maintenance tasks, troubleshoot and repair computer systems, applications, and peripheral equipment.
• Upgrade and Computer parts salesman.
• Memory upgrade in laptops and desktops for all brands.
• Upgrade old PC's by replacing the Main Board and CPU.
• Hardware and Software installation and troubleshooting.
• Troubleshooting of various computer problems Main Board problems, memory problems, Modems
• Help desk technical support and solve software problems via phone.
• Hardware and Software installation and troubleshooting.