Manager of Network Operations Resume

SUMMARY

An energetic senior leader, with 20+ years of combined education and experience in business, accounting, and IT.
Managed budgets of over $10 million and assisted with a $2.1 billion spin - off of Red Lobster.
Seeking to utilize my education, skills, and experience in business leadership.

Areas of Expertise

PROFESSIONAL EXPERIENCE

Director of Information Technology

Confidential

Responsibilities:

Local Agency Security Officer (LASO) responsibility for FDLE and FBI audits.
IT Management policy creation and CJIS compliance on Information Security and Network Security.
Cloud Computing utilizing Government Azure and AWS cloud providers.
Flawless audits from County auditors.
Continual progression on CJI security.
Manage Azure Web, backup, and other servers.
LDAP and Active Directory administration
Deep understanding of TCP/IP and LAN/WAN operations.
Support of our Enterprise Resource Planning (ERP) - Finance Plus.
Led team on creation of custom Business Intelligence (BI) applications.
Monthly teambuilding to create stronger, trusting and engaged teams.
Directed selection, procurement, and implementation of significant IT initiatives.
Created RFP, RFQ and RFIs to ensure the best price for the requirements outlined by the business and processed the vendors for an executive proposal for approval.
Communication to employees on trends, education, and IT strategy for CJIS compliance and audits.
Creatively designed new ways to reach out to our customers and provide convenience, quality, and options.
Some Dynamics 365 Customer Relationship Management (CRM) design.
Created monitoring and alerting processes for servers and applications.
Management of disruptive technology and integrating it for the benefit of the organization.
Postured the organization to be more secure by educating, server hardening and biannual internal and external threat scans.

Senior Team Leader

Confidential

Responsibilities:

Successfully managed a budget of over $10 million within 5% variance.
Planned and monitored critical tasks of separating out Red Lobster from Confidential Corp.
Managed 3 teams supporting over 1,000 servers, several SAN and NAS platforms and work-flow automation.
Monitored and managed Service Level Agreements and Software Development Life Cycle (SDLC).
Adhere to strict Payment Card Industry Data Security Standard (PCI DSS) standards.
Supported VMware/ESX, Microsoft Exchange 2010, SQL 2012, 3Par, Violin, HP, UNIX, LINUX and the data center.

Manager of Network Operations

Confidential

Responsibilities:

Led a team of technicians to support the data center and telecom areas.
Responsible for the daily performance and availability of the organization's data and telecommunications.
Oversaw the daily operations of staff and records incidents and changes.
Led a successful Disaster Recovery test every year for over 5 years.
Project coordinated the Microsoft Exchange platform upgrade from .
Created a new Citrix farm with full redundancy for redundancy and performance.
Management of technology software for FINRA and SEC compliance.
System Administration for domain and servers.
Managed a team that enabled the company to open an office within 72 hours with a just-in-time inventory.
Upgrade the ESX server and platform for High Availability and performance.
Supported the Avaya PBX system and the transition to the Cisco system.

Supervisor of Information Technology

Confidential

Responsibilities:

Implemented key ITIL best practices to maintain a customer satisfaction of over 90%
Implement WDS to deploy Windows 7 to upgrade Windows XP systems.
Maintain Windows updates to increase security and reliability.
Train and upgrade to office 2007 and 2010.
Implemented a Data Leakage strategy to protect removable media, mobile phones and laptops.
Create new call-flow structure for client services with the Avaya PBX system
Managed the accounts for on-boarding and departures of associates.
This included E-mail, home folders, security rights and phones.