Systems Administrator Resume Profile
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NY
Experience Summary
Having over 10 years of progressive experience in various IT Sectors, which includes Implementing, Managing Supporting mixed computing technologies like Microsoft Windows family, Citrix, VMware, XenDesktop, eG, AppSense, SysLoad, TSM, McAfee OVCM.
Technical Skills
- Server Client Operating Systems Windows XP/Vista/7/8,2k, 2k3 2k8
- Application Server Presentation Server 3/4/4.5, XenApp 5/6/6.5, XenDesktop 3.0, 4.0 5.0
- Virtual Server ESX 3.5, Vsphere 4.0/4.1/5.0/5.1, VC 2.5/4.0/5.0
- Web servers Microsoft Apache
- Mail Services Microsoft Exchange 2003 / 5.5
- Anti-Virus Management Symantec McAfee
- Monitoring Tools BMC Patrol, Sysload, Liquid Ware labs eG
- Backup TSM, VEAM CBMR
- Directory Services Active Directory, Webadmin AD Man
- Remote Management Tools ILO, RILO, Terminal services, Dameware, PC Anywhere Ultra VNC
- Management Ticketing Tools HP OVSD OVSC Remedy Virtual Tech Resolve IT CMP, ITSM Toolset
Employment History
Confidential
Title IT Assistant
Responsibilities
- Team member of APAC IT Infrastructure Team.
- Providing L3 support to 3500 Windows based servers which are hosted in physical Virtual platforms across 3 countries Singapore, HongKong Japan .
- Managing implementing application infrastructure platforms Win2k3, Win2k8, XenApp 4.5-6.0/6.5, ESX 3.5 /4.0/5.0, xenddesktop 5.0, Sysload, TSM, VEAM McAfee ,
- Working on priority remediation tasks for sorting out all compliance issue for internal audit TSM, EPO McAfee Image upgrade .
- Following ITSM Process for resolving the Service requests, Incident, Change Problem Management .
- Co-ordinating with various vendors for IT support for projects POC's.
Confidential
Title - Technical Consultant
Responsibilities
- Member of 24 7 support team at HP GCM.
- As a team member providing Level 2 server support for over 3000 Windows 2K 2K3 servers.
- Monitoring, Managing Supporting all Hardware and Software issues in the infrastructure.
- Monitoring, Managing Supporting SQL SAP Cluster servers.
- Creating Managing Active Directory Users Groups.
- Working on the Reboot requests, threshold cases performance optimization alerts.
- Monitoring all windows servers using the BMC patrol OVSA agents and working on the trapped alerts.
- Working on Incident Service tickets and providing the support as per the HP SLA.
- Creating Troubleshooting Network Printers among customer instructions.
- Ensuring that all servers are free from virus infection, as well as performing Server Quality Control to ensure servers conform to Company Standard and Policies.
- Perform detailed root cause analysis for problems in addition to providing quick fixes to address immediate symptoms and following the Trend Analysis.
- Manage multi-sites uptime and downtime coordination with internal customers, server owners, external support vendors, business partners and system owners.
- Coordinate with country site-IT for any server activities that requires downtime such as system failure, system recovery, upgrades, repairs, patch installation and others.
- Maintains and ensures that the Service Level Agreements SLAs and Objectives SLOs are met.
- Provide timely feedback and keep customers updated on their issues.
- Creating the printers and handling if any print issues.
- Scheduling Daily Incremental backups on Tape Drives.
- Scheduling Installing the MS patches Hotfixes on monthly basis.
- Coordinate escalation to Level 3 support staff for issues that cannot be resolved at level 2.
- Remote administration using RDP, PC Anywhere, Dame Ware, VNC, RILO and ILO.
Confidential
Title - Project Assignee/Customer Support Engineer
Responsibilities-
- As a Customer Support Engineer, responsibility includes Implementing, Maintaining Administering IBM, HP Dell Servers with Network O.S such as Microsoft Windows 2000/2003 Linux.
- Supporting IBM HP Client based systems with O.S 2000Prof/XP.
- Implementing, Managing Administering Active Directory Services.
- Analyzing and resolving hardware and software issues with minimal downtime.
- Responsible for Maintaining Troubleshooting network connectivity problems over LAN/WAN.
- Managing Backups/Restoration using Windows Backup and tracking System upgrades.
- Scheduling Daily Incremental backups on Tape Drives.
- Installing, Maintaining Trouble shooting Print Servers, Scanners, DeskJet, Laser Dot matrix Printers.
- Installing Managing McAfee Antivirus Corporate Version 8.0 , Trend Micro Antivirus Corporate Version 7.0 Symantec antivirus corporate edition in windows servers, updating antivirus patch files periodically.
- Handling day-to-day activities and maintaining workstations with OS and application up to functionality.
- Implementing, Monitoring Hardware Software RAID Levels on mission critical Server such as Domain Controllers and File Servers.
- Installing supporting of all normally used Application Software's.
- Administration of MS Exchange Server 2k/2k3 by creating new users, mailboxes, increasing the mailbox size, monitoring the services through MMC and migrating the users from exchange 2k to 2k3.
- Configuring and managing Networking devices like Routers, Hubs and Switches.
Confidential
Title - System Administrator
- As a System Administrator, responsibility includes Administration of Windows 2000 servers and client system including 98/2k Prof/XP.
- Handling day-to-day activities and maintaining workstations with OS and application up to functionality.
- Managing Domain Users.
- Responsible for maintaining the LAN.
- Resolving network connectivity issues
- Maintaining and Managing Backup/Restore using Windows Backup and tracking System upgrades.
- Maintaining Print Servers, Scanners, DeskJet, Laser, Dot matrix Printers.
- Troubleshoot various network problems like connectivity Break Problem, Virus Cleaning Problem.
- Worked on 1700 series routers and catalyst 1900 series switches.