OVERVIEW

• Working with Senior Storage Administrators on review of entire environment and executing initiatives to reduce failures, defects and improving overall performance.
• Highly experience in installations, upgrading and maintenance of operating systems, capacity planning, performance management, monitoring, troubleshooting, problem determination and resolution, User account management, security.
• Ability to follow and adhere to policies, procedures and standards relating to Systems management.
• Strong ability to independently identify potential issues and remediation without supervision.
• Strong understanding of system deployment tools such as Kick-start, Jumpstart, and NIM.
• Strong experience with supporting systems in a SAN environment, including the following storage protocols: FC, NFS.
• Experience providing system administration support for enterprise business applications including financial, engineering, web applications. These include Oracle, DB2, SAP, People soft, Web logic, Web sphere, and Apache.
• Experience in handling multiple teams accounts onsite/offshore .
• Setting / Managing the complete SLA OLA of the outsourced / managed IT services and also reporting, analyzing Capacity Management and forecasting to meet managed services SLA's.
• Client facing and resolving client related issues concerning Clients Outsourced / Managed IT services.
• Wide experience of infrastructure technologies and strong relationships with major IT Vendors Oracle, Sun, Microsoft, IBM, Red Hat, NetApp and VMWare.
• Ability to handle multiple complex tasks with tight deadlines concurrently. Detailed understanding of emerging infrastructure technologies and solutions. Conducting the IT Induction program for the new hires.
• Conducting quality survey with respect to IT support and updating the IT Head, designing Process Documents for the IT team
• Domain expertise in Automobile, Manufacturing, Healthcare, Telecom, Insurance, Educational and Public Sectors.
• 17 of total IT exp, out of which 12 years of Technical Lead/systems support experience in heterogeneous UNIX systems.
• I am a Senior UNIX/Linux Technical Infrastructure Engineer and System Architect with over 17 years' experience. Managed multiple flavors of UNIX/ Linux systems over the years, and I am currently managing an environment that consists of RHEL, SUSE Linux, Solaris, AIX, HP-UX and VM ware along with SAN/NAS storage. Experienced in Managing Services Technical Lead/Program Manager with project management, SDLC, change management, policy and procedure creation process, documentation skills.
• Strong background in project/program management with a focus on business solutions. Vast interdisciplinary experience in Data Centre Operations, infrastructure management in both domestic and international markets.
• Have strong leadership qualities, technical skills and goal oriented. Good in coordinating with the team members and management. Quick learner and adaptable to complex work environments.
• Experience in installation, configuration, operating system hardening, and performance tuning, monitoring and troubleshooting on UNIX/SUSE/RHEL Linux servers.
• Proficient in UNIX shell programming, patches installation and trouble shoot the cause of failure and monitoring of logs on UNIX systems. Good exposure on Oracle, DB2 databases, System Admin, AOL modules, Installation and configuration of Oracle RAC, Lotus Notes Domino and other applications.
• Infrastructure Management
• Service Delivery
• Team Management
• Project Management

TECHNICAL SKILLS:

• LANGUAGES: C, SQL, PL/SQL, AND COBOL. UNIX Scripts
• DATABASES: Oracle 10g/9.x/8.x/7.x, DB2, UDB, SAP, SIEBEL, People soft, SQL Server 7.x/6.5, Sybase 4.x, MS access
• GUI: Developer 2000, Visual Basic 6.x/5.x
• WEB: ASP, HTML, Java Script, Jscript and VBScript
• PRODUCTS: UC Central, Alcatel-Lucent, CUCM, CUOM, UM, VOSS, Netapp, ACME
• TOOLS: S4 Access, Websm, VCS GUI, Exceed, Reflections, X manager, TOPAS, NMON, Glance plus OEM, SQL Plus, iostat, SAR, top, net stat, vmstat, CA Access Control, RTMT, Nagios, Dtrace, MySQL, Etrust, putty, SSH, HPOpen view AutoSys, AIX ODM, IDS, IMAP, CLUES, Pentasafe, VPN SQLloader, F5 Load Balancers, ILO, DRAC, TRIPWIRE, Crystal Reports, IBM RSA, SAN/NAS Storage, send mail and BMC Patrol.
• ERP: Oracle Applications 11.x/10.x
• HA: VERITAS Clusters, Sun Clusters, MC Service Guard and HACMP
• FILE SYSTEMS: VERITAS Volume Manager, Solstice Disk Suite, HP LVM, SVM, IBM LVM, JFS, JFS2, GPFS, UFS, NFS and VMFS
• BACKUPS: VERITAS Net backup, Tivoli Storage Manager
• SCRIPTING: SED, AWK, Bourne, Korn and PERL
• NETWORKING: SQL N ET, Net8, TCP/IP, UDP, Fiber Channel. DHCP, DNS, NFS, NIS , FTP/FTPS, Ethernet/Fast Ethernet/Gigabit networks SCCP, RTP and SIP

WORK EXPERIENCE:.

Confidential

Systems Administrator

Roles Responsibilities:

• Installation, configuration, maintenance of Solaris, SUSE/RHEL, HP-UX, AIX production, dev, test environments.
• Leading daily production calls to provide status to management on the day-to-day critical problems.
• Preparing monthly reports, weekly status updates on volume of tickets opened /closed. Provide support to the incident management team to rapidly identify and troubleshoot problems so as not to delay the implementation timelines.
• Driving resolution for defect calls on various open problems from development and prioritizing the defects for maintenance releases in discussion with customer.
• Configuration of TCP/IP, DNS, FTP, Telnet on Unix servers. Setting up of DNS, DHCP, NFS, NIS services and configuration
• Experience in networking, BIOS Upgrades, security infrastructure setup in AIX, Solaris, and SUSE/Red hat Linux.
• Coordinates implementation of tested system changes with functional teams to determine priorities, schedule new builds and releases.
• Reviewed and standardized all UNIX hardware and software support contracts and maintenance agreements, resulting in significant cost savings for the company.
• Installation, configuration and administration of VERITAS Volume Manager, VERITAS Clusters, HACMP.
• Experience on creating mksysb, NIM administration, and maintenance and performance analysis on AIX servers.
• Installed several application software, handling troubleshooting, user management and hardware support, backup and restore patches, upgrades in Solaris, HP-UX, AIX, SUSE/RHEL, VM ware ESX 3.x/4.x
• Managed account request process for all environments. Monitors system security, investigates security incidents.
• Experienced in the environment of 2000 UNIX servers consisting of different flavors of UNIX.
• Ensure releases are performed with consent from business and involve business users for post release functional testing
• Writing and running the scripts to automatically watch the resources, CPU, memory, I/O, and paging space, Disk usage, OS of the systems, Status of the servers
• Collaborate with the team members and senior management to maintain a continuous stream of information regarding IT projects, infrastructure availability and incidents impacting business.
• Regularly interact with clients on process related issues, SLAs and tried to achieve client satisfaction by enhancing performance and ascertain areas of potential dissatisfaction.
• Performing Audit on Alarming on AT T Data Center - Tested and configured SNMP/SYSLOG alerting.
• Creating CBUS rules, which automatically distribute notifications and create ticket in AOTS.
• Performing health checks, Base line verification tests, Auditing, trouble shooting on ALU Devices SDM, ISC, IAS
• Handling Coordinating MHO, Remote hands, network, DBA, UC voice teams
• Advise/consult/recommend on environment planning, Application Lifecycle Management ALM , shared services, software/tool selection and installation, database and middle tier planning and set-ups.
• Sending leadership notifications on outages. Debugging UC central client issues via tracing, log collection servers.
• Creating Job aids, uploading to WIKI. Troubleshooting VizGems . Supporting Alcatel Lucent, ACME, Netapp Environments.
• Server hardening like Separate partitions, Limit user accounts, proper backups, not permit empty passwords, OS up to date, especially security patches, Minimize unnecessary software, network ports.
• Performing required storage maintenance according to NetApp/EMC best practices.
• Developing documents and enforced standards for storage support and management.
• Secondary administration support for various network appliances including Cisco switches firewalls, F5 load balancers,
• Co-coordinating all Data centers Management team for Hardware Change Management, Support Vendors, Business Partners, Customers, Remote Hands, and Storage, Tools teams.
• Experience in installing VMware ESX hosts ESX 3.5, vSphere 4 vSphere 5.0 in HP Blades/non-blade servers.
• Executing several implementations of Cisco Call Manager and Unity Connection.
• Solving call routing, number translation, and call handler issues. Implementing Cisco Unified Communications Manager Applications like CUPS, UC Central client, Extension mobility and Auto Attendant as per customer requirements.
• Responsible for handling four key products Server delivery, Refresh of existing servers, Moves of existing servers from one location to another, Server Decommissions.
• Serving as an entry point for server delivery engineering requests and focal point to account, validating initial requirements, creating engineering resource requests and ensures resources are assigned, monitoring development of server engineering deliverables and maintains status of projects.
• Create Build Sheets for new servers, middleware Components, VMware virtual machines, and Solaris zones.
• Create SAN/NAS storage requests new servers, Databases, create Network Request to engage - Network/Firewall Engineers
• Review/validate infrastructure/network/firewall/storage requirements with Application /Network Team
• Submit Load Balancer, Firewall and Network requests for implementation.
• Review, provide recommendations to fix Security Vulnerabilities Compliances identified during IIS/ Qualys /TSS scans.
• Create/Maintain Engineering Project repositories/schedule in Star team and Microsoft Project Server
• Create Server name Placement form to obtain IP, VLAN, DNS name, Rack Locations.
• Register IP Name by submitting ROARS/IPAM Request.
• Coordinating with project team, program leads, and business partner reps to develop the documents for Implementation Strategy, Implementation Plan, Implementation Back out Plan, Implementation Checkout List, Implementation Contact Listing, Post-Implementation Checkout plans etc.
• Experienced in High Availability HA solutions, backup and recovery, performance tuning and capacity planning.
• Supports application testing by tracking high severity defects, Coordinates release status with Dept execs and managers, business units, and prod support.
• Problem resolution support, specific to systems/server issues identifies and resolves system/server problems, coordinating with application users, DBA's, Network teams to determine symptoms, ensure accurate problem definition.
• Experienced in development and improvement of operations' plans, processes, procedures, standards, and priorities.
• Implemented TSM v5.x enterprise storage product client on all UNIX platforms for backup and restore operations, monitoring, troubleshooting of TSM related issues and migrated the TSM clients to new TSM servers.

Confidential

System Administrator

Roles Responsibilities

• Adding, removing of user accounts, changing user's login group, adding or changing groups, Password - changing a user password or password parameters.
• User Account Management, Creating Active Directory Groups and OU with the Windows Support team.
• Creation of Groups and policies in the LDAP. Installation of I Planet Directory Server LDAP and Maintenance
• Installation of Oracle and SQL7.0 On NT Server4.0 and configuration of Windows 95
• Responsible for monitoring the processes and troubleshooting the Domino servers crashes
• Installation and up gradations of Solaris Operating System, login creations and terminations on Prod, QA, DEV environments.
• Maintained Client/Server support and setting up printers, additional disk and tape drives. Software and Application package administration and troubleshooting.
• Determining system-specific information, determining the host-id number, hardware type, processor type, OS release, system configuration information, and configuring additional swap space.
• Giving training to End Users in the usage of Computers inclusive of operating systems like Dos, Windows, UNIX and Office Automation tools. Conducting training sessions for clients
• Installed Kernel patches, Security patches, Recommended patches and packages
• Installation, configuration and maintenance of Web servers I Planet Web and Proxy Server.
• Create new file system, permitting user to mount file system, monitoring free space, disk usage, locating files, checking clearing log files, administration and monitoring of disk based file system, virtual file system, the cache file system, the temporary file system TMPFS , the virtual file system table /etc/vfstab and creation of an entry in the file system table.
• User problems and general maintenance, and checking the health of the servers.

Environment: SUSE Linux, 11.x/10.x, RHEL 5.x/4.x/3.x, Linux 9.x/8.x/7.x, VM ware ESX 4.x/3.x, AIX 6.x/5.x, Solaris 10.x/9.x/8.x, HP-UX 11.x/10.x, HP DL 580 G7, HP BL460C G6, HP Blade Enclosures, VERITAS Volume Manager 5.x/4.x/3.x, VERITAS Clusters 5.x/4.x/3.x, VM Clusters, ALU, ACME, NetApp FAS 3170, S4 Access, Nexus 7K, F5, Cisco Switches, Routers, Gateways, CUCM, VOSS, CUBE-SP, RTMT, UC Client, Oracle, CVS, Web sphere 7.x/6.x/5.x, Tomcat, Jboss, Apache, Java and HACMP

Confidential

Sr. Application Programmer

• Responsible for programming the modules for data entry of masters, transactions, querying and report generation.
• Coding, generating reports, testing, Bug fixing, preparing a user and programmer manual, Implementation of application.
• Involved to develop modules to maintain up to date information regarding personnel at organization with respect to the departments, generating various statutory reports like PF report, ESI report, TDS report, professional tax report salary advance, Bonus, Leaves Encashment, Leaves updating statements, pay slip generation, summary of salary statement department wise, employee wise, for the month and year selected deduction statements.
• Coding and generating reports, testing, bug fixing and preparing a user and programmer manual.

Environment: Visual Basic 5.0, Windows NT, 95, SQL Server 6.5,Oracle 7.1, Developer 2000, FoxPro v 2.5, MS-DOS, Cobol