SUMMARY

• Over 14 years of experience in handling multi - functional global project, multi cultured stakeholders, managed multi million budget project.
• Highly competitive, passionate, persuasive and articulate, able to achieve results. Achieving service delivery excellence by focusing on technology and process.
• Over 12 years of increasing experience in Project management, IT Infra Service Delivery in various Domains.
• Certified Project Management Professional (PMP).
• Certified Information Technology Infrastructure Library (ITIL) V3 professional.
• Certified in Cisco Internetwork Professional (CCIP), Certified in Cisco Network Associate (CCNA).
• Certified in Confidential Agile Program, Trained and practicing Scrum Methodology.
• Extensive hands on in both Water fall and Agile project management Methodology.
• Managed Large Data center migration project. Migrated 59 applications including 100+ servers to the Next Generation Data Center. Prepared Project plan, Risk assessment and compliance documents for each application.
• Lead the team which involved in creating L0/L1 diagrams and Runbook creation for application migrated to new data center migration
• Experience in working with various application team and various infra technology including Citrix, Networking, DBA and Server support teams
• Extensive experience inRelease/Change Management, Project Management, Business Process Modeling, Business Requirements, Complete Software development life cycle (SDLC).
• Hands on in Project planning, Estimation, Resource planning, Risk Management, SLA management.
• Good understanding in implementing DevOps culture through CI/CD tools like Jenkins, Code Pipeline.
• Deep knowledge with AWS components such as EC2, S3, Elastic IPs, EBS, Security Groups, Route 53, VPC, ElastiCache, Elastic Beanstalk, RDS, and Cloud Formation in AWS cloud platform.
• Hands on in estimating the effort to complete the project milestones, timely reports to Executives
• Managed internal IT audit engagements including system platform audits, Compliance Readiness reviews, IT Risk Assessments, change management, and business process control assurance
• Experienced in disaster recovery/business continuity plan process.
• Good hands on experience in CA Service desk, GIT, BRAD, Jenkins, MS Visio and MS project
• Worked with ADSL, MPLS, BGP, ISDN and IPSEC technologies. Working knowledge in Routing Protocols, Firewall and switches
• Experience in Various remote infrastructure monitoring and ticket systems like HP, Netcool, Omnibus, BMC Patrol,BMC Impact Manager, BMC perform Predict, BMC Remedy, Whatsup gold, Chameleon, Concord E Health and Remedy

PROFESSIONAL EXPERIENCE

Confidential - Hartford, Connecticut

Infrastructure Project Manager

Responsibilities:

• Executing infrastructure technical projects like server building, database support and application support.
• Responsible for deliveringmultiple projects for Confidential .
• Developing and executing project plans with help of MS Project, MS Visiorelated to Application Migrations and Hosting.
• Working extensively with Application team, JSP and Middleware team for successful project implementation.
• Manage, collect, and disseminate projectrequirements, metrics, and test and implement strategies.
• Accountable for the project success including on-time, on-budget, high-quality targets. Ensure the program goals/milestones are met.
• Establish and track success criteria and metrics for the program and projects.
• Participate in establishing practices, templates, policies, and tools,partnerships to expand and mature these capabilities for the organization.
• Provide statusreporting for project/program milestones, deliverables, dependencies,risks and issues, and communicating across leadership.
• Contribute to the lean optimization of Confidential 's Agile SDLC andrelated processes.
• Working with IT Business analysts, systems analysts, software designers and programmers to determine the best methods to achieve the projects objectives andrequirements
• Selected Achievements
• Pulled forward additional scope of 4 applications in the Oracle Java migration project, completing application upgrades that were scheduled for 2018 in 2017.

Confidential - Chicago, Illinois

Portfolio Release Manager

Responsibilities:

• Responsible for coordinating the software release activities for large, multi-platform application builds and releases through the entire development lifecycle (Test, Pre-Production, and Production environments).
• Developing release strategy for large complex projects as well as developing a Release Implementation plan document describing the procedures, activities, schedule, checklists, approvals and contingency procedures for coordinating Production Release.
• Working with the governance release management team to improve the release management processes and procedures.
• Coordinating release activities with Application development, Middleware team, business, the testing teams, the configuration team, change control, release management, enterprise infrastructure services, database operations, help desk, problem management and other HCSC teams along with coordinating implementation plans with other external projects within a large, and multi-project and multi-platform environment.
• Forming and Leading 12 member offshore & onshore release team for various portfolios releases.
• Selected Achievements
• Within short span of time learned the business and application. Executed 3 major releases successfully within 2 months of joining.
• In addition to the above activity recruited offshore and onshore team for other portfolios and trained the resource successfully.

Confidential - Winston Salam, NC

Release Consultant

Responsibilities:

• Developed Release Management lifecycle which includes scheduling, coordinating and the management of releases across the enterprise for multiple applications across various portfolios.
• Responsible for implementing and managing release processes for code through development, test, and production on Cloud using Github.
• Set up release management process for new applications.
• Define application release guidelines
• Create and coordinate deployment procedures and deployment paths
• Lead meetings with project, infrastructure
• Create, execute, and communicate release plans and status
• Worked on DevOps/Agile operations process and tools area (Code review, unit test automation, Build & Release automation, Environment, Services etc).

Confidential - Greensboro, NC

Release Manager

Responsibilities:

• Part of a business transformation project. Building Project plan to integrate applications to the transformation project.
• Coordinate test environment configuration, deployment and test activities required to provide a stable test platform.
• Monitor the availability of the environment according to plan.
• Track releases, upgrades and changes to the development and test environments.
• Includes processes to support the test environment.
• Ensure monitoring of environments is conducted.
• Handles the planning, scheduling, and delivery of data into a test environment.
• Communicate hardware requirements to Infrastructure Management.
• Conduct the post implementation meeting and ensure that lesson learned been captured.
• Lead the team which involved in creating L0/L1 diagrams and Runbook creation for application migrated to new data center migration
• Selected Achievements
• Developed incident Ticket form for the Test environment monitoring in share point.
• Defined Release management Approval strategy for the project.
• Extended areas of expertise to other project and lead DR team. Created Effort estimation for all DR team activities.

Confidential - Boston, MA

Infra Project Manager

Responsibilities:

• Confidential was acquired by Confidential, as a part of Confidential one IS program consolidating all existing small datacenter in to Next Generation Data center
• Managed a Four Phase migration for 59 applications including more than 100 servers to the Next Generation Data Center
• Prepared Project plan, Risk assessment, Change Plan for each application. Worked with application team in creating testing plan
• Coordinated with application Business owner, and migration technical team for the seamless migration.
• Worked with Infrastructure team in retiring /Decommissioning server also worked with Application team in retiring / Decommissioning process
• Experience in working with various application team and various infra technology including Citrix, Networking, DBA and Server support teams
• Estimating the effort to complete the project milestones, participating the capacity planning
• Selected Achievements
• Inducted in to the project after the scope define still managed to catch up the speed.
• All the migration taken place on time without having any business impact.
• Planning and proper coordination between application business owner and migration team ensured migration are completed on time. System available to the user without any major business impact.

Confidential, Somerset, NJ

Delivery Manager

Responsibilities:

• Responsible for overall Infrastructural Transformation, Risk Management, Service delivery and Service Delivery assessment
• Delivering projects against agreed scope, budget, schedule & customer expectations. Doing this whilst supervising, directing & motivating teams. Monitoring project risks and scope creep to identify potential problems and proactively identifying solutions to address them in advance
• Managing 25 member team which is responsible to coordinate with Application and Server team to understand their business criticality and impact. Deployed the proactive monitoring solution to prevent the Risk
• Provide support and influence strategy for customer infrastructure design and direction by being seen as a "trusted advisor”
• Project Detail: We have been supporting 5000 + servers and 900 + applications. Developed and maintaining interactive web portal where all the monitoring and Incidents information has been presented. As part of Availability management (Monitoring and Control) providing analysis on the high priority incidents to implement the monitoring solution to prevent the issue from reoccur
• Selected Achievements
• Won Project Associate of the year award.
• Lead the Service Transformation plan which saved 50K per year to customer.

Module Lead

Confidential

Responsibilities:

• Managing a team which was proving support to UKs Pioneer Telecom Company
• Managed internal IT audit engagements including: system platform audits, Compliance Readiness reviews, IT Risk Assessments, change management, and business process control assurance
• Responsible for Capacity Management using Concord E-Health and Inventory Management using IMS
• Primary contacts for disaster recovery/business continuity plan
• Project Detail: We were responsible to Monitor/Trouble shoot DMVPN and IPsec Tunneling configurations at Customer Network. Responsible to configure/Troubleshoot Router configuration in case of connectivity issues or Routing issues. Responsible to Troubleshoot BGP, MPLS enabled networks using Chameleon. Responsible to send Daily Reports which includes Daily Snapshot Report, Shift Report Capacity Management Report, IP Accounting Report when requested by customer
• Selected Achievements
• Twice won the Feather in cap award from Wipro Management for all initiatives and team leading skills
• Won Thanks a Zillion award from my Delivery lead for my involvement in the process implementation

Confidential

Senior Technical Support Engineer

Responsibilities:

• Worked as a Second Level support. Providing support to the unresolved issues by the first level support. Taking Escalation calls and doing Call backs for the unresolved issues
• Providing Technical Support for the Wireless connection, VOIP, Port forwarding, Router Configuration, and Trouble Shooting PC for the network related issues
• Selected Achievements
• Got an Appreciation from the UK Client as a Best Agent on the PRIDE day
• Have achieved the DSL CEE STAR AWARD from SBC, certified by SBC VICE President Renee Tillman.,USA SBC ASI