PROFESSIONAL HISTORY

Business Analyst

Confidential

Massachusetts Department of Revenue Child Support Enforcement Division

System Business Analyst

Responsibilities included development of:

• Child support enforcement business process models.
• System functional requirements based on program business needs, policies, and regulations.
• System design requirements, testing conditions and anticipated outcomes, and sample screens.

Managing Consultant

Confidential

Special Project Consultant - Primary author of revision of OCS Manual, which involved integrating contents of three separate manuals and updating all material.

Acting Director of Program and Policy Division.

Responsibilities included:

• Managing Policy Team comprised of 17 policy analysts and one supervisor. Assigned and monitored all child support division policy and procedural issues.
• Managing Training Team. Oversaw team of eight trainers and one supervisor to coordinate dissemination of policy and program information to OCS.
• Analyzing complex policy issues as requested by OCS Director.

OCS Information System Business Analyst

Responsibilities included:

• Providing subject matter expertise throughout the design, development, testing, and implementation life cycle.
• Business process modeling.
• Developing system functional requirements.
• Developing system technical requirements.
• Preparing and reviewing test scripts and test results.
• Writing Briefing Books for use by development team. Briefing Books detailed federal regulations and guidelines, provided a narrative overview of system processes, and furnished baseline business process models.

Management of GovConnect Internal Training Program.

Created and implemented internal training program. The program encompasses identification of training needs, development and delivery of training classes, and post-session evaluation.

Government Consulting Services Division Consultant

Confidential

• Training Development and Delivery. Development and delivery of internal and external training programs. Sample projects:
• Federal Aviation Administration Rulemaking Process Training. Co-developed training course for federal agency staff responsible for new rulemaking procedures. Prepared materials and delivered portion of training.
• EDS Quality Assurance Training. Developed curriculum for internal quality assurance training for all members of Government Consulting Services division. Delivered training to all division staff.
• EDS Leadership Facilitation. Facilitated series of two-day sessions in which EDS leadership principles and culture were relayed and explored through group and individual exercises, group discussions, and other learning events.
• EDS Business Process Reengineering Training. Participated in development and delivery of training course in EDS business process reengineering methodology for consulting staff.
• EDS Consulting Division Orientation. Developed, managed, and participated in delivery of two-day orientation for new EDS consultants.
• Government Policy Development. Responsibilities included researching, analyzing, and drafting policy papers on complex issues in the government arena. Sample projects:
• Immigration and Naturalization Service Information Technology Integration White Paper. Analyzed management issues relating to integration of border security information systems.
• California Employment Development Department Legal Analysis. Analyzed federal and state laws relating to confidentiality of information provided to governmental agencies and the impact of those laws on integration of the agencies' databases.

Senior Consultant

Confidential

• Program Development and Training. Provided policy development and staff training for Child Support Enforcement CSE staff in Hamilton County, Ohio El Paso County, Colorado and Davidson County, Tennessee:
• Analyzed and re-engineered case processing. Provided policy analysis to project manager.
• Designed training curriculum.
• Primary author of procedural manuals encompassing new processes.
• CSE System Training. Provided training services to support enhancements for statewide CSE systems. Examples:
• Oklahoma OASIS. Developed training plan, training courses, and presented a series of programs explaining the existing system to staff statewide as a foundation for further training on system enhancements. Delivered training via cable network program appearances, televised in offices across the State. Updated and revised system user documentation.
• Tennessee TCSES. Participated in a statewide campaign to teach clerks of court, state office workers, and members of the bench and bar how new CSE system would impact processing of cases. Wrote revisions to State policy and procedures manual incorporating new business processes required by system functions.
• Fairfax County, Virginia, FAIRFAX WORKS. Co-managed development and delivery of train the trainer course for welfare-to-work program.
• Management Training Course. Developed corporate management curriculum based on research of literature in the field. Wrote or supervised writing of six modules on management topics, including hiring and firing, OCEA requirements, ADA and AIDS topics, and sexual harassment awareness.
• Legal Process Re-engineering. Provided re-engineering and training to improve performance of legal processes. Examples of projects:
• Led process re-engineering effort and implemented new policies and procedures for IRS tax intercept program for collection of child support in Davidson County, Tennessee.
• Re-engineered CSE case processing through Tennessee Bankruptcy Court, Middle District. Trained selected staff to perform functions and provided follow-up guidance.

Assistant Director

Confidential

• Training Development and Delivery. Developed curriculum and presented training on CSE laws for prosecutors, local program trainers, support staff, and court personnel around the country.
• OCSE Train the Trainer Programs. Presented training on the use of federal interstate pleadings for the Office of Child Support Enforcement National Child Support Enforcement Training in Alexandria, Virginia.
• Policy Development and Publication. Developed policy and published articles on legal issues related to child support enforcement laws.
• A Summary of the Differences Between the Revised Uniform Reciprocal Enforcement of Support Act and the Uniform Interstate Family Support Act 1993 was published by the Department of Health and Human Services and distributed nationally to provide insight to child support offices on the impact of the new UIFSA law. Citation provided below.
• Determination of Income, was included in the Health and Human Services publication Child Support Guidelines: The Next Generation. Citation provided below.
• Assistant Attorney General, Tennessee Office of the Attorney General, Criminal Justice Division,
• Appellate Attorney. Represented the State in criminal and post-conviction cases in the Court of Criminal Appeals and State Supreme Court, State officials in federal habeas corpus actions arising from criminal convictions, and law enforcement officials and judges exercising criminal jurisdiction in federal civil rights actions.

Executive Director

Confidential

Policy Analysis and Development.

• Drafted legislation as needed.
• Facilitated policy development, message development, and policy communication.
• Legislative Representation. Primary government relations liaison between the Association and the Tennessee State General Assembly and Tennessee Congressional members.

Deputy District Attorney

Confidential

• Paternity and Support. Handled paternity and support cases from filing through discovery and trial.
• Special Enforcement Unit. Developed and initiated section for use of experimental enforcement tools, created innovative solutions to individual problem cases, and instructed appropriate sections of the Division on enforcement techniques.
• Child Abduction. Designed and initiated program for criminal prosecution of parental kidnapping, one of the first of its kind in the country. Instructed appropriate law enforcement personnel on new program. Handled prosecutions from filing through trial.
• Legislative Analyst. Identified, analyzed, and tracked relevant state and federal legislation.

Confidential

Adjunct Faculty, Paralegal Studies. Co-developed and taught Legal Research curriculum in a new community college program.