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Network Operations Technician Resume

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Knoxville, TN

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TECHNICAL SKILLS

  • Microsoft Office
  • Windows VPN
  • Cisco Information Security
  • Networking Report
  • Writing Anti - Virus
  • Entrust Troubleshooting
  • SIEM
  • Teamwork Leadership
  • McAfee
  • Time Management

PROFESSIONAL EXPERIENCE

Confidential, Knoxville TN

Network Operations Technician

Responsibilities:

  • Install Cisco networking equipment and run network cables in stores and on campus
  • Manually troubleshoot Cisco routers, switches, and wireless APs.
  • Configure networking infrastructure for Pilot data centers and Confidential travel centers
  • Utilize McAfee EPO and SIEM for various troubleshooting
  • Whitelist wireless devices needed on the network
  • Setup user’s VPN accounts and help users access their VPN
  • Manage employee’s 2 Factor Entrust accounts

Confidential, Knoxville TN

Information Technology Intern

Responsibilities:

  • Produced Heat Maps to enhance the store Wi - Fi collaboratively with the Networking team
  • Configured Cisco APs for travel centers
  • Created tickets and work orders for installation of Cisco equipment
  • Created AD accounts for new users
  • Learned the basic fundamentals of Networking and Security
  • Took inventory of old hard drives for Security Team
  • Imaged iPads for managers in the stores

Confidential, Knoxville TN

Networks Desktop Summer Intern

Responsibilities:

  • Provided IT support to all Confidential Network employees
  • Made new labels for every printer on campus
  • Recorded inventory numbers of all equipment in the depot
  • Imaged Laptops/PC’s for corporate users
  • Delivered and setup equipment for all employees
  • Participated in Intern groups and activities

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