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Systems Analys Resume Profile

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ST

OBJECTIVE:

A career-oriented job in Systems Analysis/Programmer that maximizes my Database, programming and analysis background and allows me to expand my skills.

QUALIFICATION SUMMARY

  • Languages C , PL/SQL, ENDEVOR CICS, COBOL, COBOL II, Natural, Tandem.
  • Hardware/Software Honeywell Bull TSS Mainframe, IBM MVS Mainframe, AS400, client-server/PC, Windows 95/98/NT, OS/390, VMS, CA-7, TSO/ISPF, Oracle 8i, ADABAS, DB2, IMS, IDMS, MS Office, MS PowerPoint, MS FrontPage, Intersolv PVCS Tracker.
  • Skills documentation, production support, team lead, testing, problem analysis and resolution, ad hoc writing, database tuning, training, customer service, web development, and applications development/enhancement/maintenance. Tremendous team player, skilled communicator.
  • RELEVANT EXPERIENCE AND ACCOMPLISHMENTS

Programmer/Analyst

  • Code changes to internal COBOL programs for FedEx client.
  • Test coded changes and report results to FedEx.

Operations Analyst

  • Provide reports and analysis of data upon request
  • Support Underwriting group with reporting and analysis
  • Streamline operations and business functions
  • Make recommendations for refining operations
  • Systems Analyst/Team Lead
  • Supervised 8-person 3rd Level Support Team providing 24/7 support for over 20 products
  • Managed and resolved incoming problem reports for Customer Service Manager
  • Analyzed reports and provided statistical analyses for on-going work
  • Wrote first ever on-call service support manual providing cohesive support procedures
  • Enhanced, updated and maintained data integrity for DB2 database
  • Designed Service Management Organization web site on MCI's intranet provided system users and support team members key information for overall system well-being
  • Maintained and expanded team website within intranet, provided online documentation
  • Trained junior production support team members for OBUS Online Business Customer Information System
  • Resolved incoming OBUS problem reports wrote ad hoc reports for data manipulation
  • Primary technician for all telephone area code split activities performed all testing, documentation development and system operations for in-house area code split program
  • Maintained data integrity on DB2 and ADABAS databases including ad hoc reporting and data warehousing ensured proper functionality and accurate data for user requests

Data Analysis

  • Liaison between development team and client resolved conflicts/issues to promote success
  • Implemented and supported Automated Licensing System for the Montana Dept. of Fish, Wildlife and Parks statewide project affecting every vendor selling hunting/fishing licenses
  • Ensured effective testing, module delivery, and data warehousing guaranteed data integrity
  • Supported Oracle 8i database and performed ad hoc updates and provided reports for users
  • Worked with Cellnet on installing wireless meter reading system for both water and electric meters for Colorado Springs Utilities
  • Managed database for Utilities and ran ad-hoc SQL reports

Programmer/Analyst

  • First COMSYS placement for Current, Inc. Marketing System Product Support Team
  • Produced, documented and implemented standards for Current's Information Systems Dept.
  • Key team member of Y2K Millennium conversion team reviewed over 3000 SQL programs for date integrity resulted in flawless transition at year 2000
  • Programmed code fixes/enhancements for tax system on state Dept. of Revenue mainframe
  • Maintained state mainframe for The Economic Assistance Management System TEAMS
  • Senior Computer Instructor
  • Supervised three instructors responsible for training computer classes to clients
  • Designed and implemented all computer lectures and notes

Sales Consultant/Inbound Loan Specialist

  • Managed incoming calls and serviced customers with home equity loan applications
  • Used phone and interpersonal skills to build customer rapport and achieve sales goals
  • Followed up to ensure customer satisfaction and secure further sales
  • Received 22 Legendary Service Awards for superior customer service

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