Systems Analys Resume Profile
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OBJECTIVE:
A career-oriented job in Systems Analysis/Programmer that maximizes my Database, programming and analysis background and allows me to expand my skills.
QUALIFICATION SUMMARY
- Languages C , PL/SQL, ENDEVOR CICS, COBOL, COBOL II, Natural, Tandem.
- Hardware/Software Honeywell Bull TSS Mainframe, IBM MVS Mainframe, AS400, client-server/PC, Windows 95/98/NT, OS/390, VMS, CA-7, TSO/ISPF, Oracle 8i, ADABAS, DB2, IMS, IDMS, MS Office, MS PowerPoint, MS FrontPage, Intersolv PVCS Tracker.
- Skills documentation, production support, team lead, testing, problem analysis and resolution, ad hoc writing, database tuning, training, customer service, web development, and applications development/enhancement/maintenance. Tremendous team player, skilled communicator.
- RELEVANT EXPERIENCE AND ACCOMPLISHMENTS
Programmer/Analyst
- Code changes to internal COBOL programs for FedEx client.
- Test coded changes and report results to FedEx.
Operations Analyst
- Provide reports and analysis of data upon request
- Support Underwriting group with reporting and analysis
- Streamline operations and business functions
- Make recommendations for refining operations
- Systems Analyst/Team Lead
- Supervised 8-person 3rd Level Support Team providing 24/7 support for over 20 products
- Managed and resolved incoming problem reports for Customer Service Manager
- Analyzed reports and provided statistical analyses for on-going work
- Wrote first ever on-call service support manual providing cohesive support procedures
- Enhanced, updated and maintained data integrity for DB2 database
- Designed Service Management Organization web site on MCI's intranet provided system users and support team members key information for overall system well-being
- Maintained and expanded team website within intranet, provided online documentation
- Trained junior production support team members for OBUS Online Business Customer Information System
- Resolved incoming OBUS problem reports wrote ad hoc reports for data manipulation
- Primary technician for all telephone area code split activities performed all testing, documentation development and system operations for in-house area code split program
- Maintained data integrity on DB2 and ADABAS databases including ad hoc reporting and data warehousing ensured proper functionality and accurate data for user requests
Data Analysis
- Liaison between development team and client resolved conflicts/issues to promote success
- Implemented and supported Automated Licensing System for the Montana Dept. of Fish, Wildlife and Parks statewide project affecting every vendor selling hunting/fishing licenses
- Ensured effective testing, module delivery, and data warehousing guaranteed data integrity
- Supported Oracle 8i database and performed ad hoc updates and provided reports for users
- Worked with Cellnet on installing wireless meter reading system for both water and electric meters for Colorado Springs Utilities
- Managed database for Utilities and ran ad-hoc SQL reports
Programmer/Analyst
- First COMSYS placement for Current, Inc. Marketing System Product Support Team
- Produced, documented and implemented standards for Current's Information Systems Dept.
- Key team member of Y2K Millennium conversion team reviewed over 3000 SQL programs for date integrity resulted in flawless transition at year 2000
- Programmed code fixes/enhancements for tax system on state Dept. of Revenue mainframe
- Maintained state mainframe for The Economic Assistance Management System TEAMS
- Senior Computer Instructor
- Supervised three instructors responsible for training computer classes to clients
- Designed and implemented all computer lectures and notes
Sales Consultant/Inbound Loan Specialist
- Managed incoming calls and serviced customers with home equity loan applications
- Used phone and interpersonal skills to build customer rapport and achieve sales goals
- Followed up to ensure customer satisfaction and secure further sales
- Received 22 Legendary Service Awards for superior customer service