Career Summary

Information Systems Support Specialist with over 14 years experience supporting IT projects, Network Systems Administration and configurations, PC and software applications support. Experienced with VMware vSphere ESXi 5.0, Windows XP/ 7 and 8.1 Enterprise, Windows 2008 R2/ 2012 Server R2, Mac OS X Snow Leopard, Microsoft Office 2007/ 2010/ 2013, Lotus Notes, Microsoft Outlook/Exchange 2007/2010/2013 Server, Lync Server 2013, AVG/ Symantec Ghost/Antivirus, Visionapp and Dameware Remote Desktop, Remedy and servers Data Backup on AppAssure 5. Innovative leader with proven ability to support and manage special IT projects and LAN implementations, help desk, and remote users.

Confidential

Systems Administrator

Support and implement IT projects/help desk solutions in a LAN support capacity for American Armed Forces Mutual Aid Association contract

Key Achievements and Responsibilities:

• Server administration on Windows 2008 and 2012 R2 utilizing Active Directory including create and manage Users, Groups, Delegating controls and OU's. File Share Permissions, Setup Group Policies and Enforce IT policies and standards to the user community.
• Microsoft Exchange Administrator supporting Server 2010 and 2013, Lync Server 2013 and Postini spam filtering.
• Responsible for all production servers backup and restore through AppAssure 5 Backup software.

• Evaluate and analyze new hardware and software technologies, and purchase recommendations for administration and management.
• Create and configure Virtual servers for testing environment on Hyper-V and VMware vSphere ESXi 5.0.
• Tier 2 support for all desktops, printers, and mobile devices related including hardware, software, and network connectivity issues.
• Create and maintain Custom Operating System Images on the Windows Deployment Services using sysprep tool to Setup Microsoft Windows 7 and 8 Enterprise on workstations and laptops for new employees.
• Maintain and manage hardware, software, and PC inventory.

Confidential

Information technology specialist

Support and implement IT projects/help desk solutions in a LAN support capacity for BearingPoint Management Technology Consultants

Key Achievements and Responsibilities:

• Server administration on Windows 2003 server utilizing Active Directory including create and manage Users, Groups, Delegating controls and OU's. File Share Permissions, Setup Group Policies and Enforce IT policies and standards to the user community.
• Exchange Administrator supporting Exchange 2007 and GFI Mail Essentials.
• Responsible for all production servers backup and restore through VERITAS Net BACKUP software.
• Perform physical environmental checks including monitor disk usage, event viewer logs, server and network performance.

• Evaluate and analyze new hardware and software technologies, and purchase recommendations to administration and management.
• Tier 2 support for all desktop related issues via Remedy and remote control via Windows Remote Desktop Connection to resolve end users application, hardware and Network problems.
• Create and maintain Custom Operating System Images on the Windows Deployment Services using sysprep tool to Setup Microsoft Windows 7 Enterprise on workstations and laptops for new employees.
• Maintain and manage hardware, software and PC inventory.
• Set up audiovisual equipment laptops and Workstations for demonstrations and meetings.

Confidential

it desktop support specialist

Key Achievements and Responsibilities:

• Create user accounts and access privileges to network resources on the Novell Netware Server
• Support office upgrades and enhancements to the Network applications installation Network changes and modifications
• Provide Tier 2 end-user support via Remedy and remote control via Novell ConsoleOne to resolve end users application, hardware and Network problems
• Provide support for Lotus Notes Client application on user workstations and laptops
• Setup audiovisual equipment laptops and workstations for demonstrations and meetings.
• Provide technical hardware and software support for Macintosh and Blackberry devices
• Interact directly with users to resolve Blackberry related problems and request for service and support
• Maintain, analyze, troubleshoot, and repair computer systems, hardware and computer peripherals
• Setup workstations and laptops for new employees configure systems, ensure network connectivity, and install and test hardware and software.

Confidential

desktop systems engineer

Key Achievements and Responsibilities:

• Maintained, troubleshoot, and repaired computer systems including network and local printers and peripherals
• Setup workstations, laptops and printers for new employees Created and maintained custom operating system images on Symantec Ghost
• Worked with multiple hardware and software systems vendors to troubleshoot and repair
• Supported Blackberry migration including devices O.S upgrade
• Installed applications software as needed
• Provided technical hardware and software support for Blackberry devices
• Provided end-user support via Remedy and remote control via Novell ConsoleOne to resolve end users application, hardware and Network problems
• Provided support for Lotus Notes Client application on user workstations and laptops

Skills

COMPUTER: Network administration performed on Active Directory to include creating Users and groups accounts, permission assignments, password management and access control, Exchange email accounts administration, file-server permissions, print server management, troubleshooting connectivity issues, create and maintain servers data backup on AppAssure 5, create process documentations, research new technology for future implementations, configuring anti-virus solutions, recovering virus infected machines, on a Microsoft Windows based network.

SOFTWARE: Troubleshooting, installing and configuring Windows XP, VMware vSphere ESXi 5.0, Windows 7 and 8 Enterprise, Windows 2008 and 2012 Server, Mac OS X Snow Leopard, Ubuntu, Microsoft Office Professional 2007/2010/2013, Microsoft Outlook/Exchange 2010/2013 Server, Lync Server 2013, Lotus Notes, TN3270, Microsoft Dynamics CRM, Symantec Ghost, Remedy, Visionapp and Dameware Remote Desktop, Symantec/ AVG/ Kaspersky Antivirus, on desktop, laptop and server systems.

HARDWARE: Troubleshooting, installing and configuring Solid State and SATA and SCSI hard drives, video cards, sound cards, network cards, memory, processors, motherboards, CDRW DVD drives, local and network wireless printers, scanners, laptops, Sonicwall 2400 firewalls, Dell Force10 S25 switches, PowerEdge R710 and R620 servers, Equallogic PS6100 SAN, routers, print servers, Android devices, iPhones and other PC and TCP/IP related network component devices.