DEVELOPER ANALYST APPLICATION SUPPORT

Experienced self-motivated and results driven Information Technology professional with exposure and hands-on experience to an array of technologies. Good sense of business rules and requirements and translating them into a deliverable solution. Proactive in determining potential future shortcomings and/or problems. Strong communication skills coupled with the understanding of the intended audience results in effective knowledge transfer of technical concepts and terminology. Able to reach across teams, establish strategic relationships, and utilize resources available for efficient problem resolution.

Areas of Expertise Web Application Support, Systems Analysis, Programming, Scripting Languages, Software Implementation and Integration, Technical Problem Resolution

Technical Proficiencies

• Platforms: Windows 7, Windows XP, Windows 2003/2008 Server
• Web / Networking: IIS, TCP/IP, FTP, VPN, SMTP, POP3, DHCP, DNS
• Languages: Microsoft C , VBScript, Delphi Object Pascal , SQL
• Software / Tools: MS Office, MS Outlook, MS Lync, BMC Remedy, HP Service Desk, SalesForce CRM, GoToMeeting, GoToAssist, Delphi IDE, Visual Studio 2008, MS SQL Management Studio, Microsoft LogParser, Adobe Acrobat, Oracle VirtualBox VM, Remote Desktop, Cisco VPN Client, FileZilla FTP, Snag-It, Perfmon, Putty, multiple SQL query tools, many more
• Hardware: Servers, desktops, routers, wireless devices, laptops, POS hardware
• Databases: MS SQL Server, ODBC/ADO, Advantage / Sybase, MS Access, SQLite

Familiarity / Hands-on Jr. - Intermediate

• Platforms: Redhat / CentOS, Debian, Ubuntu, various other Linux distributions
• Web / Networking: Apache Web Server, Active Directory, LAMP stack, Samba, SSH
• Languages: PHP, HTML, CSS, C , Java, JavaScript, JQuery, ASP.NET
• Databases: MySQL, Firebird, Oracle, and other SQL variants
• Software / Tools: Nano, BASH Terminal, YUM, Apt, Joomla, WordPress, Drupal, Sugar CRM, Magento, ATK framework, MVC frameworks, many Open Source Technologies

Professional Experience

Confidential

Systems Integration and Implementation / Developer

• Implementation and integration of multi-carrier shipping software solution.
• Translated clients' business rules into a scripted solution. This would be accomplished through any technical means primarily through VBScript, ODBC and API interfaces. Utilized Delphi and C to create custom interfaces and additional functionality.
• Performed integrations independently approximately 3 weeks after starting
• Within 7 months, many backlogged integrations behind by several months were brought back into a manageable status
• Created standardized scripting logic for rapid deployment as well as created process for determining the point at which implementation was completed and post-support began.
• Assigned and completed difficult integrations / implementations that were previously attempted

Confidential

Consultant Deloitte Corporation : Sr. Operations Application Analyst

• Supported HP Service Manager, SRC, and SMI web applications running on multi-tiered platform consisting of Windows Server 2008, IIS 7.5, Apache, Tomcat, and JRE 6 and 7
• Within just the first six weeks, the following achievements helped to bring resolution to long standing issues impacting several environments: Resolved Java configuration file corruption issue by identifying text editor used to view and save configuration file may be inserting invalid characters that may be problematic for the JVM collaborated with Capacity Planning Team to identify group permission issues involving the Service Account which was affecting the Metron Athene Windows service reports Perfmon metrics from running resulting in enterprise wide reporting discrepancies to management and resolved IIS configuration forwarding issue impacting the Dev and Int environments, allowing forward progress to continue in major project timelines impacting all environments

Confidential

Consultant Courion Corporation : Professional Services Engineer

• Implementation Support for Courion suite of security auditing applications
• Performed prerequisite installation and configuration of software components on Windows Server 2008 as well as the core security auditing web application

Confidential

Consultant Part-time : Application Support / Systems Analyst

• Allscripts Homecare Server Application support, applying updates and fix patches
• Allscripts Client Application and Cisco VPN support on remote field devices laptops , applying updates and fix patches
• MS SQL Database support, applying updates and service packs, as well as performing periodic manual backups and generating T-SQL queries for support and reporting purposes
• Supporting other miscellaneous vendor supplied software applications, including: SHP Sweeper and Oasis Performance Benchmarking, Medispan and ICD-9 data database updates, installing and updating clinical assessment templates, UGS IVANS Claim Submitting client
• Performed general Windows 2003 server and domain management support, as well as applying updates and fix patches
• Saved the company 30,000 by fine tuning the requirements for the purchase of new laptops
• Within 3 months resolved a substantial backlog of outstanding Level 3 technical issues that existed and stabilized the Allscripts end-user experience
• Identified and implemented open-source, web-based collaborative software to be used by field staff for sharing of documents and other information
• Confidential

Consultant: Systems Analyst III / Application Support

• Application support for custom, account management web application written in ASP.NET used by approx. 30,000 customer service agents
• IIS Web Server support and troubleshooting
• Deployed SPA single page application to Linux VM using HTML, PHP, JavaScript, and JQuery using IBM i5 Series ODBC driver to query user permissions from i5 database for team support purposes
• Mining detailed and custom statistics from IIS log data from all environments for capacity planning, server migrations, and troubleshooting that had not been previously available to our department utilizing SQL and Microsoft SDK tool Log Parser.
• Created deployment plans and perform web application upgrades including precompilation of ASP scripts running under IIS
• Just after 6 months, conceptualized and developed a multi-threaded, C Winforms application that provided an easy to use GUI wrapper around the complex Log Parser command line syntax which was standardized among the other analysts.
• Created automated server jobs using VBScript to perform varying custom functions for daily requirements including compression and backup of log data, generating system notifications, and automatic generation of Excel spreadsheets
• Created SQL queries to perform bulk, resource permissions updates or to normalize data within DB2 database using ODBC containing millions of records running on an IBM i5 Series

Confidential

Consultant: Part-time Developer / System Administrator

• Working with the Business to determine GUI and system requirements resulting in the development of a custom multi-user order processing system using Delphi and SQL DBMS for data processing. The result was a custom, streamlined order processing software system that saved the company approximately 100,000 per year in labor cost.
• Provided ongoing consultation services, installation, and support of vendor supplied applications as well as ongoing development of custom order processing application
• Developed company website utilizing open-source Joomla and managed external hosting server
• Performed general Windows 2003 server and domain management support, as well as applying updates and fix patches

Confidential

Consultant: Application Support / System Administration

• Misys /Allscripts Homecare Server Application support, applying updates and fix patches
• Misys / Allscripts Client Application and Cisco VPN support on remote field devices laptops , applying updates and fix patches
• MS SQL 2000 and 2005 Database support, applying updates and service packs, as well as performing periodic manual backups and generating T-SQL queries for support and reporting purposes
• Supporting other miscellaneous vendor supplied software applications, including: SHP Sweeper and Oasis Performance Benchmarking, Medispan and ICD-9 data database updates, installing and updating clinical assessment templates, UGS IVANS Claim Submitting client
• Performed general Windows 2003 server and domain management support, as well as applying updates and fix patches
• Developed and coordinated hosting of company website utilizing primarily HTML, JavaScript, and PHP for contact forms.
• Assisted in the design and implementation of WAN to connect satellite office locations utilizing T1 and VPN technology

Confidential

Consultant: Distributed Support Specialist II - Network Operations Support

• Hardware refresh and new workstation image roll-out, deployment of over 5,000 desktops campus wide.
• Consistently resolved 8 - 12 support tickets daily and met 4 hour problem resolution target 90 or greater
• Just after 2 months, assigned as temporary Support Lead for another team to drive the SLA turnaround back to acceptable levels.
• Assigned to provide technical support for the Programmer / Software Development division just after 3 months due to strong technical skills and understanding of the tools and components that the developers needed
• Assigned to support Executive Management due to strong interpersonal skills, technical proficiency, and quick problem resolution