SUMMARY OF QUALIFICATIONS

• I believe in education and its ability to provide an employee with the knowledge to do their job and do it well. I made a specific plan for myself where education is concerned early on and I know I have met that goal. That plan has afforded me the opportunity to work for some of the major players in the consulting field including my own self employment opportunities over the years. My education and my experience and subsequent job history along with the companies I have worked for speaks volumes. I have been afforded the opportunity to work for some of the top companies in the northeast Ohio region. Companies like Promedica Health Systems, Lake Health Systems, Dana Corporation, State of Ohio Legislative Information Systems and Alcoa Corporation. Large scale wide and diverse work related experience using SMS, SCCM, and Active Directory and Exchange all versions. Not just my experience but my educational background lends itself specifically to the job advertised. I feel I would be a perfect fit for this position not just because of my education and experience in the areas described but because of my dedication and long history in the consulting field. Over 20 years of consulting experience using Billable Work, Statements of Work, Project Management and Customer Education. I am a well-rounded I believe in education and its ability to provide an employee with the knowledge to do their job and do it well. I made a specific plan for myself where education is concerned early on and I know I have met that goal. That plan has afforded me the opportunity to work for some of the major players in the consulting field including my own self employment opportunities over the years. My education and my experience and subsequent job history along with the companies I have worked for speaks volumes. I have been afforded the opportunity to work for some of the top companies in the northeast Ohio region. Companies like Promedica Health Systems, Lake Health Systems, Dana Corporation, State of Ohio Legislative Information Systems and Alcoa Corporation. Large scale wide and diverse work related experience using SMS, SCCM, and Active Directory and Exchange all versions. Not just my experience but my educational background lends itself specifically to the job advertised. I feel I would be a perfect fit for this position not just because of my education and experience in the areas described but because of my dedication and long history in the consulting field. Over 20 years of consulting experience using Billable Work, Statements of Work, Project Management and Customer Education. I am a well-rounded individual whose dedication to the consulting field speaks for itself.
• Please do not rule me out for any position within Giant Eagle where management is concerned because I do have relevant experience in retail management prior to starting a career in computer consulting.

Experience

• Contracted to perform administrative tasks such as desktop imaging, Microsoft Exchange 2013 updates and administration, Windows Server 2013 Migrations and Administration, RSA SecurID administration, Virtual Office administration, OpenVPN administration, CommVault backup administration, and switch and router configuration. Participated in rollouts, supported wireless infrastructures, supported ShoreTel phone systems, performed voice and data circuit analysis, supported the videoconferencing system and performed general administrative duties in a Microsoft Windows 2008 R2, multi-site environment. Performed routine administrative tasks for several Linux based servers through SSH connections utilizing Putty, SecureCRT and SecureFX and performed installation and configurations of Linux based virtual appliances. Responsible for Administration of BES Enterprise Server, AirWatch mobility and mobile devices and routine administration of the DocsCorp suite of products iManage and PDFDocs, Powershell Scripting and Command Line Batch Files.Specializes in services utilizing RSA's Information Security product line. Specialties includes Information Security, enVision, SecurID, and DLP Services.
• Implements 2-Factor Authentication for various products within the RSA/EMC family.
• Comprehensive communication, presentation and mentoring skills that are instrumental in leading, motivating and directing workgroups.
• Thorough knowledge of Networking and Security infrastructure devices and applications like firewalls, IPS/IDS, VPN and IP Networking.
• Through implementation, install and configuration of Exchange and administration of Active Directory the utilization of PKI and PowerShell as a means to implement and maintain the in-house systems.
• Thorough knowledge of Enterprise Applications e.g. operating systems, standard business applications and web based applications
• Has keen insight into industry trends and communicates vision to guide organizational and RSA/EMC strategies.
• Contracted to rebuild from new hardware the vSphere version 5 virtual environment after their system crashed hard. Once re-built charged with the re-establishing all links and trades to orphaned virtual servers. Also added new functionality provide within the vSphere product the company could leverage against in the daily administration of their network through this product.

Network engineering projects completed while employed included the following:

• Build of RSA SecurID Authentication Manager 8.0 Webtier Appliance Primary and Secondary servers in the DMZ. Build of RSA SecurID Authentication Manager 8.0 Servers in the LAN including configuration of Radius Authentication clients and servers and the subsequent migration of existing users from version 6.1 servers. Setup and configuration of the user portal called the Self-Service console. Training of IT Staff and existing users on using the new self-service console
• Build of the Brekeke SIP Server for SIP Registrar and Proxy Registrar and the GnuGk H.323 Gatekeeper setup and configuration.
• Build of the Windows Server 2012 R2 Certificate Servers both Offline StandAlone Root and Online Intermediate that included setup of the Online Responder, Network Device Enrollment, Web Enrollment, Web Enrollment Service, and LDAP Configuration with SSL tie-in, Distribution of Root and Intermediate certificates via GP and client auto enrollment.
• Assisted as part of the team implementing the migration to move the company from Exchange 2007 to Exchange 2013.
• Rebuild, Rebranding and Reestablishment of the companies vSphere version 5 virtual server backbone enterprise system.

Daily Network Administration to include the following:

• Operating Systems/Apps: Windows Win 7 Prof, Windows Server 2K8, 2K12 2K13, Administration of Linux based operating systems and installation and configuration of Linux based virtual appliances, Virtual Servers Technology, CISCO Routers IOS, VMWare Virtualization 4 and 5, McAfee All Versions ePolicy Orchestrator, Exchange Server 2K13, CommVault, DFS, Software Based Authentication Tokens, vSphere v5 and Citrix.
• Networking: Domain Naming Systems and Distributed File Systems, Dynamic Host Configuration Protocol, TCP/IP, UDP, TCP, LAN/WAN Protocols, Network Systems Management, VLAN, Network Design/Security, VPN, SIP Communications Protocol, GnuGk Proxy Registrations, H.323 Registrations, Proxy Gatekeepers, DMZ Configurations, RBA- Risk Based Authentications, On-Demand Authentications, Telnet, FTP, SIP.
• Hardware: Crestron Video Systems, LifeSize Video Conferencing Systems, Apple Devices, Desktop PC's, Laptop PC's, Dell, Hewlett Packard, Acer, Lenovo Servers and Computers , VPN Based Hardware Systems, RSA Authentication Manager Appliances, Brekeke SIP Server, PFSense Firewall Systems All Versions, Hardware Authentication Tokens, Hewlett Packard Switches and Routers 2200, 2500, 2600 and 2900 Series, OnSIP, ShoreTel Phone Systems, vSphere v5, Citrix.

Confidential

• Participation in the planning, design, and implementation of Microsoft Active Directory and Exchange systems, infrastructure and related hardware for customers to include:
• Following life-cycle oriented processes and procedures.
• Security and firewall intrusion systems and plans that included firewall based systems based on UNIX. This included daily backups, daily updates based on intrusion detection, monitoring of firewalls daily and subsequent contacts to IP Technical contacts that seem suspicious through the reports.
• Implementing test plans, migration plans, and delivery plans
• Network and application troubleshooting to include second and third party help desk support tickets and monitoring of such tickets and the expedient resolution of such.
• Prepare design documents and presentations. Clearly describes the design, including rationale for decisions and implications of decisions.
• Deliver high-quality solutions to our customers to ensure their investment in technology is consistent with their business objectives.
• Upgrades and maintenance of current systems including the recommendation of new technologies to replace old outdated system infrastructure and the delivery of projects in line with project plan.
• Contribute to product development and written proposals that included working in a team centric environment along with other System Administrators and Engineers.
• Conduct workshops, seminars and public presentations on area of expertise.
• The design, setup and presentation of training sessions on new and upgraded products and systems within the corporation's technical environment.

Confidential

Delivery Management

• Design, setup and presentation of training sessions on new and upgraded products and systems within the environment.
• Conduct workshops, seminars and public presentations on area of expertise.
• Communications liaison between the sales, clients, solutions team, services delivery staff. Hiring and overseeing of all consulting services.
• Perform capacity planning and establish growth projections and metrics.
• Ensure timely and accurate invoice approval including project expenses.
• Contribute to the strategy and overall management of the business.
• Team Leadership
• Provide leadership to delivery in conjunction with practice initiatives and participation.
• Monitor customer satisfaction / loyalty issues.

Delivery Management

• Provide complete, accurate, timely and frequent communication with team.
• Manage finance and operations targets for Information Systems budgets. Ensure appropriate revenue accounting.
• Work with practice to plan required skills and staffing.

Coworker Development

• Hire, train, coach and retain services delivery team.
• Collaborate with solutions team to plan appropriate training and professional development incorporate into performance plans based on input from relevant sources including peers, clients and vendors.
• Annual and quarterly personnel performance reviews.
• Monitoring of all help desk tickets and end user complaints and issues to provide a timely and satisfied response.

Confidential

• Network and application troubleshooting.
• Prepare design documents and presentations. Clearly describes the design, including rationale for decisions and implications of decisions.
• Deliver high-quality solutions to our customers to ensure their investment in technology is consistent with their business objectives.
• Working in a team environment.
• First level support of all Fannie Mae and Freddie Mac mortgage credit bureau interfaces within the software product Empower which is their Mortgage Application proprietary software.
• Interaction with development and programming team to implement specific changes requested by customers into the current software application.
• Escalation and correction of all bug fixes within design flaws through interfacing with the design and development team.

Confidential

Team Leadership

• Provide leadership to delivery in conjunction with practice initiatives and participation.
• Communications liaison between the sales, clients, solutions team, services delivery staff. Hiring and overseeing of all consulting services.
• Monitor customer satisfaction / loyalty issues.

Delivery Management

• Provide complete, accurate, timely and frequent communication with team.
• Manage finance and operations targets. Ensure appropriate revenue accounting.
• Perform capacity planning and establish growth projections and metrics.
• Ensure timely and accurate invoice approval including project expenses.
• Work with practice to plan required skills and staffing.
• Contribute to the strategy and overall management of the business.
• Inventory and purchasing control to stay within budgetary guidelines.

Coworker Development

• Hire, train, coach and retain services delivery team for statewide management program.
• Collaborate with solutions team to plan appropriate training and professional development incorporate into performance plans based on input from relevant sources including peers, clients and vendors.