SUMMARY:

• 10 years of experience in IT of which 8 years in Enterprise Infrastructure Design and Operations
• Extensive experience in ITSM / ITIL models and principles
• IT Transformation project experience 700 resources, 100 interfacing applications, 10 terabytes data
• Extensive experience in CRM systems
• Expertise in Innovation Management Design Thinking, Ideation Management
• Experience in translating complex architecture to simple, usable, operational visuals using Visio
• Experience in Site Reliability, Application Monitoring, and Dev-Ops for Enterprise Critical Applications
• Experience in Business Continuity Management through multiple Disaster Recovery exercises
• Experience collaborating with offshore teams
• Skilled at building, training and mentoring teams
• Cheerful and friendly team player

SKILLS:

• Stack: Windows 2012, 2008, 2003 Server Environments, IIS 7 Web Server, MS SQL Server 2008
• Tools: PowerShell, Visio, BMC Tools, Remedy, TFS, HP Quality Center, Silk Test
• Other: UML, Capacity Analysis Performance Metrics, Project Management, Application Support

EXPERIENCE:

IT Systems Engineer Senior

Confidential

• Currently implementing infrastructure changes for Enterprise Mobile service gateway RESTful for external client consumption, this helps Progressive play at the front in a data driven economy
• Key-resource in a cross-functional team with senior management for Business Innovation. Co-developed an enterprise wide internal ideation process evaluated ideation workflow tools of vendors and helped setup Spigit
• Led the integration of mobile web into existing non-production and production environments for a very large CRM application instrumental in bringing cross-domain teams together to deliver the project on time
• Designed, published and kept complex architecture diagrams with Visio
• Defined and implemented roadmap for Capacity planning services to enterprise wide applications
• Coached and mentored analysts in Performance and Capacity Analysis
• Key resource for application recovery during Internal Disaster Recovery exercises. Responsible for incorporating new artifacts into disaster recovery process, and problem analysis, for a CRM application
• Review and approval of key deliverables related to environment changes, at various stage gates of SDLC
• Experience with BMC products BPPM Patrol, Remedy, CMDB during implementation of ITSM roadmaps
• Provided Tier 4 problem resolution for infrastructure issues within Sales and Policy Servicing LOB

IT Systems Engineer

Confidential

• Led a team of senior programmers for Operational testing of a very large policy servicing application Event handling, Fault injection, Big IP load balance testing, Database failover handling
• Reviewed test scenarios from environment/infrastructure/operations perspective for a complex CRM project
• Developed SAN strategy for a large project 25 test environments, more than 100 active programmers and testers, multiple software releases
• Visual Release Management Designed and developed a dashboard with Flash/Flex/.Net WebServices to visualize projects at various stages and environments, for a multi-year enterprise program 400 million
• Implemented necessary environment changes for SOX and PCI compliance of a CRM application
• Created Work Breakdown Schedules for multiple Dev-Ops projects, for cross-domain teams
• Collaborated for various operational activities Infrastructure budgeting, Release and Deployment management
• IT Developer / Infrastructure Engineer - Progressive Insurance - July 2006 to Feb 2007
• Analysis and verification of instrumentation framework of a large Policy Servicing application Transaction Response times, Error Integrity and Completeness
• Co-developed Monitoring strategy for a large CRM application along with Event Response Guides
• Scaled an Internet application to a new data center across the country for Business Continuity responsible for infrastructure requirements elicitation, collaborating with multiple engineering teams toward implementation
• Designed and maintained SharePoint sites for internal collaboration and communication

Quality Assurance Analyst

Confidential

• Tested multiple customer facing Internet applications for Policy Servicing
• Responsible for maintaining regression test suite for fluctuating requirements of auto insurance domain
• Identified metrics for QA process improvement
• Mentored and trained new hires to the team

Graduate Assistant

Confidential

• Designed UML based models for an automated system, for the Red teams of US Government to help identify security vulnerabilities in computer systems. Resulted in a publication: Toward an Automated Attack Model for Red Teams. IEEE Security and Privacy, July/August 2005 H.T.Ray, R.Vemuri, H.R.Kantubhukta
• Created a visual tool for tracking cyclic dependencies between Linux packages of RHEL
• Compared Windows 2003 and Red Hat Enterprise Linux in various server roles, vulnerability and patch release trends, to deduce days-of-risk metrics
• Designed and maintained school's websites with PHP, MySQL and Photoshop
• Created a desktop survey application for the Psychology department with Visual basic

Software Tester

Confidential

• Responsible for quality of a portal that delivers value-added-services such as news alerts, trivia and games as SMS messages over mobile phones for Maxis, a mobile service provider in Malaysia
• Performed Integration testing of the application with its database and risk based testing of its billing system
• Implemented test automation with Silk Test