Network EngineerResume Profile

Experience

Installation and Maintenance of PBXs Nortel PBX certifications , mainframe systems and networked PCs, including installation of memory, NICs and imaging of hard drives using Norton Ghost.
Cisco routers and switches Cisco CCENT certification-08/04/14
F5 Load Balancers
Check Point and Nokia firewalls.
Familiar with Clarify, Maximo ticketing software.
Inactive Secret Clearance.

Skills and Abilities

Desktop computers, Nortel Meridian 1 PBX, Avaya Definity PBX and Intuity Voicemail, Unisys mainframes, EZT3 T3 Multiplexers, Crestron and Picture-Tel Video Conference Systems, Nortel Meridian Mail voicemail, Clarify, Remedy and HP Openview Service Desk software, PC Anywhere, Norton Ghost, Windows Operating System, Systems Administration, LAN, WAN, Cisco, IP Subnet, NetCool, Maximo, F5 Load Balancers, CheckPoint and Nokia firewalls.

Professional Experience

Confidential

Network Engineer Contractor

Cisco Routers and Switches - Primary duties: Monitor and perform first response to network health and conditions. Proactively monitored and troubleshot a large enterprise network consisting of over 60,000 routers and 110,000 switches globally.
F5 Load Balancers - Accessed GUI and Command Line F5 Big IP LTM and GTM to ensure proper routing.
Check Point and Nokia Firewall - Monitored firewalls to detect anomalies ie.-DDOS Attack, etc.
Assigned to a large Network Operations Center HP Client Site
Some of the software packages used: BMC ProactiveNet Analytics firewall , SiteScope load balancers , NetCool, eHealth graphing software , SSH Tectia Terminal for accessing routers/switches , CheckPoint-Provider 1 firewall , F5 Networks-Config. Utility load balancers .
West End Computing, LLC US-Virginia-Glen Allen

Desktop Support/Telecom Technician Self-Employed

This is my own business which I run out of a home office.
Installation/maintenance of PCs and Wireless Networks. Virus and spyware removal for home and small business clients.

Confidential

Data Analyst on VITA project Contractor

Confidential

Performed remote monitoring, troubleshooting and programming of Nortel Meridian 1 PBX's company-wide.
Programmed Cisco routers and switches.
Management of Vendor PBX Technicians Reduced Trouble Ticket resolution time by 50 within first 6 months in the position .
Production Assurance Certification Approver for Telecommunications. Reviewed project plans to assure no adverse impact on production telephony platforms.

Confidential

Second-Level Telecommunications Technician

Programmed Moves, Adds and Changes on Nortel Meridian 1 PBXs
Troubleshoot and correct PBX hardware and software issues
Schedule and perform PBX preventive maintenance

Network Analyst

Install and maintain networked computers
Troubleshoot pc software and hardware problems
Train users on new software products
Image computers using Norton Ghost
Novell Administrator
Video Conference Support

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