Systems Engineer Resume Profile

Summary

Experienced, certified telecom professional with extensive knowledge in PBX, IPPBX, CPE, circuits and VOIP. I have functioned in several different capacities including technician, PM, supervisor and TAC support. Nortel, Avaya, Mitel, Cisco.

Experience

CTAC Engineer

Confidential

Technical support engineer on small to medium sized business systems including IP Office, BCM, voice mail as well as Mitel 3000. Nortel/Avaya Opt11-61 PBX, CS1K/Call Pilot Certified AIPS/ACSS Avaya IP Office. Certified Cassidian E911 Sentinel Patriot. Certified Viper E911. Certified Norstar, Nortel Call Pilot Certified NCSS/NCDS Nortel/Avaya BCM 50-450. VOIP CS1K/BCM platform.

Confidential

CenturyLink

VoIP solution to key and PBX systems in the Confidential for engineering software and hardware solutions to existing voice/data networks at client sites PBX/routers, VLANs etc. .

Contractor/Project Manager

Confidential

Engineer and Install and PM Avaya VOIP PBX onsite. Responsible for meeting deadlines, Interfacing with end users and contractors and implementing and administering to voice mail Systems.

Confidential

Responsible for maintenance and MAC's on the Option 81c PBX, Symposium, and Meridian mail for The Confidential. Paragon Contractor/ for AT T as remote Nortel engineer 2008 Install, engineer and stage BCM/Norstar, PBX product line for install country wide Confidential.

Telecom engineer

Confidential

Sub- contractor providing remote technical support on Nortel Meridian systems including Nortel BCM product line. Responsible for assisting in team oriented project management tasks as well As technical resource for the project management team on the Nortel product line.

Systems Engineer/technician

Confidential

Install, engineer and maintain Nortel BCM product line, 200, 400, 50's and Meridian PBX option 11-81c, Norstar/Call Pilot and Cisco Call manager/Unity migrations, as well as traditional Circuits.

Confidential

Responsible for day to day operations of 174 retail stores following up Remedy cases as well as Vendor management, project lead on Spa rollout of Cisco Call Manager as well as three options 81c Nortel PBX's and integration to Cisco CCM and Unity, responsible for departmental Remedy ticket management, Vendor management, Project/vendor management for Confidential. Admin and maintain 200 seat call center in Idaho and West Virginia, vendor/end user relations on a daily basis for MAC and repair at all locations.

BCM Integration engineer

Confidential

Install, engineer and maintain Nortel BCM product line, 200, 400 and 50's as well as Norstar/Call Pilot and Cisco Call manager/Unity migrations in NY and PHL metro areas. Nationwide communications

Systems Technician

Confidential

Install, maintain and administer to voice and data networks in NY/NJ areas. Project management for Washington Mutual banks voice and data rollout with Avaya IP Office and Cisco Call manager/Unity migrations. Project mgr. in Confidential, Nortel succession and Norstar installs.

Engineer

Confidential

Lead Systems Technician

Confidential

Install and maintain Nortel option 11-81c PBX's and Norstar key systems. Install and maintain Nortel Enterprise Edge BCM . Lead tech on campus environment installs in Confidential.

Systems Technician

Confidential

Install, maintain Nortel pbx, key systems circuits and voice mail systems

Systems Technician

Confidential

Install and maintain Nortel option PBX's and Norstar key systems. Lead tech on PBX/key system installs in Confidential

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