Profile

Bilingual highly qualified professional Engineer with strong education and relevant experience in Computer Networks, Client Relationship Management and Customer Service, willing to meet and exceed the constant and growing challenges of your organization.

Relevant Skills Certifications

Networking:

• Current Cisco Certifications: CCNP R S, CCIP, CCNA R S, CCNA VOICE, CCNA SECURITY
• Current CCIE Candidate. Passed CCIE R S written exam
• Routing Protocols RIP, EIGRP, OSPF, BGP
• Advanced Routing/Switching: VLANS, RIP, BGP, OSPF, VRRP, HSRP, VTP, STP, NAT, and writing ACL's , Prefix-lists , VLAN Maps, QOS, MPLS, STACKS, SNMP, DHCP, DNS
• IP address Scheme for designing and implementation purposes
• Design and Maintain network upgrades from a WAN and LAN
• Creating and Updating Network Maps
• Packet Analysis: Wireshark
• ASA Firewalls
• IDS, PALO ALTO
• Site-to-Site VPN, DMVPN

Project Management Skills:

• Budget tracker
• Daily, weekly and monthly performance reporting
• Supervision and scheduling of staff helpdesk, IT, network technicians

Employment History

Lead/Senior Network Engineer

Confidential

• Manage the network department
• Manage Data Centers for the Auto Business unit
• Design and deploy Security, Routing and Switching Solutions using different vendors such as Cisco, Palo Alto, Aruba
• Extensive MPLS, EIGRP and BGP design. Using DMVPN as a backup connectivity to our Data Centers
• Deploy Intrusion Prevention System, SNMP, and Identity Service Engine ISE
• Packet Analysis for troubleshooting complex issues.
• Review and approve change control for network changes.
• Maintain network security controls and compliance on all network hardware
• Participate in different vendor meetings for infrastructure capacity planning and expansion activities

Network Engineer

Confidential

• Co-ordinate planned maintenance of global networks including equipment upgrades and configuration changes of over 8000 network devices
• Work with major telecom carriers on maintenance
• Project Management of global rollouts, upgrades
• Resource planning and scheduling
• Participate in automation initiatives to improve work flow and achieve operational maturity.
• Closely work with Architecture teams to establish procedure for upgrades and configuration changes
• Work as part of a global team schedule
• Manage Cisco: 65xx, 55xx, 9xxx series. Netscaler load balancer, Bluecoat Proxy
• Extensive OSPF and BGP, MPLS design and implementation

Network Engineer

• Deploy and manage Security, Routing and Switching Solutions
• Deploy and monitor SNMP, and Syslog appliances, such as Sciencelogic, Infoblox, EnvisionRSA, ISE
• Helped deploying and designing disaster recovery Data Center
• Packet Analysis through Netscout NGenius, Wireshark

Network Engineer

• Install, configure, and maintain network hardware in a global network environment
• Manage physical network connectivity in Data Centers and Remote Sites
• Monitor network utilization, capacity, and quality
• Detect, diagnose, and resolve network problems using methods that minimally impact the Production Environment
• Participate in infrastructure capacity planning and expansion activities
• Analyze current and new network service requirements and provide appropriate solution proposals where needed
• Support systems and application teams in identifying and resolving complex functional issues, helping to identify or rule out network issues
• Maintain network security controls and compliance on all network hardware
• Manage and work on tickets for Networking Group
• Support of VOIP Infrastructure

Network Support Engineer

• Provide Tier 2 Fault Management
• Support the AT T enterprise network, Including but not limited to Cisco, Brocade Foundry , Allied Telesis, Basic Nexus devices troubleshooting, and other L2 /L3 devices
• Operate and alter device states to restore service based on priority and business needs
• Provide troubleshooting and resolve multiple types of device technologies
• Provide critical thinking and troubleshooting skills while assessing customer impact as well as these impacts to downstream network and ITO infrastructure devices
• Maintain updated Maps for the Enterprise Network
• Follow up on WAN and LAN Upgrades
• Manage and Dispatch Techs to all Data Centers, Premises, and Retail Stores
• Follow all Cisco, Brocade and AT RMA's
• Involve in P1 network issues, working with the carriers, techs and other engineers
• Set up vendor meetings if needed

NOC Operations, Tier 1

• Monitoring of Network Circuits
• Troubleshooting of hosted VOIP
• Administration of Cisco Call Manager 4, 6 and Unity
• General administration of windows server, Active Directory and Exchange server
• Implementing SIP Trunk

Network Engineer

• Installed and configured Cisco Routers for ATM machines
• Responsible for the installation and configuration of Cisco wireless access points for government projects by using WLC in combination with LWAPP to manage LAP
• Face-to-Face client relationship, deliver customer satisfaction and cost-effective solutions for private and public entities

Network Administrator

• Served as IT project coordinator, Supervising and Scheduling helpdesk staff and services
• Configured and installed the network infrastructure and telecommunications systems
• Utilized different hardware including: HP servers, WCS, Cisco Routers, L2/L3 Switches,
• Call Manager Administration, and Unity

Tech Support.

• Provided support to customers in the US
• Provided software, hardware and network troubleshooting
• Conducted follow in order to ensure Customer Satisfaction