CAREER GOALS

I have enjoyed the pleasure of a long-term career in the ever changing environment of the Information Technology and Information Security Industries. I feel I have done this by keeping up with cutting edge technologies and leveraging opportunities for career growth. I have been effective in using my problem solving skills in an efficient and creative manner for achieving a company's goals while also reaching my own. I am driven to provide quality solutions to complex business problems while delivering new systems and services within scope, budget, and tight SLA agreements. I have had extensive experience in delivering these business systems and services. These systems and services have included the end-to-end testing in LAN, WAN, wireless, hardware, and software environments. I continue to look forward to making a significant contribution within the Information Technology and Information Security Industries.

TECHNICAL SKILLS

Operating Systems: Linux, Unix, DOS, Windows all versions , Novell, Mac, Cisco IOS, Nokia IPSO, AS400

Directory Services: Windows AD, Novell, Linux, Unix

Languages: Basic, COBOL, FORTRAN, HTML and JavaScript

Networking: Routers and Switches, Linksys, Cisco Access Points, Terminal Services, RIS Server, System and Network Hardening, Network Security, LAN/WLAN/WAN, Subnetting, Wired and Wireless Networks, TFTP server, FTP servers, CAT 5/6, T-1/T-3, Cable, DSL, Satellite

Protocols: TCP/IP, VoIP, DHCP, DNS, FTP, POP3, SMTP, SNMP, SIP, H.323, IPSec. LDAP

Applications: PeopleSoft CRM, Remedy, ITSM, Medical and Legal Practice Management Software, Lotus Notes, Wireshark, Visio 2007/2010, PowerPoint 2007/2010, Outlook 2003/2007/2010, Project 2007/2010, KeyScan, BackupExec, VMware vCenter 4,5. SharePoint 2010, VMware workstation, Exchange 2003/2007, Exchange 2010, SQL 2005/2008R2, IIS 6, IIS 7, Mail Servers and Clients, Mail Filtration, Browsers, FTP clients, Web Authorizing tools, Antivirus, Anti-spam, Anti-spyware, Cisco ADSM, Juniper NSM, RDP, Avamar, Compellent, InMage, SolarWinds, Symantec Endpoint Security, EVault

Hardware: IBM/Intel based PC Servers and Workstations, Mac PC's, MB's, CPU's, IDE/SCSI Drives, Nics, Printers, Scanners, Modems, Switches, Routers, Firewalls, DSL Bridges, Wireless Devices, IBM 4600 Series POS Registers, 5000 Series Controllers, Proventia G,M, KVMs Servers: HP BladeCenter c7000, HP BL460c G7, HP DL580G5, HP DL 380G4, Dell R610/620, Dell R710/720, Dell PowerEdge 2950, Dell PowerEdge 1750

Cisco Products: Cisco UC500/520, Cisco 3745, 3725, 3600, 2811, 1841, 1941, 1720, IAD2431

Switches: Cisco Catalyst 3560, 3550, 2960, 2950 3com, Netgear, Dell PowerConnect, Linksys

Wireless: 802.11B, 802.11G, 802.11N, Cisco Aironet, Linksys and Dlink wireless routers

Firewalls: Cisco Pix, ASA, FWSM, ISR Juniper Netscreen, SRX, ISG , Checkpoint SPLAT, Nokia, Crossbeam , SonicWall TZ100/200/NSA240, WatchGuard, Zyzel

Content Filtering Application Security Devices: Bluecoat Web Proxies, Websense, Proventia Mail,

Trendmicro

Storage: NAS, NetApp FAS2040/2050, Dell PowerVault MD1200/1220, Dell Equallogic PS400

EXPERIENCE

Confidential

Systems Network Engineer II

Responsibilities include:

• Managed service provider for clients in the State of Florida.
• Provide cloud based managed services via VPN based Colo virtualized environments.
• Serve as the IT department for small and medium size business clients.
• Manage, support, and administration of virtual server environments for various clients.
• Perform Exchange, Active Directory Server Migrations, Office 365 and maintenance.
• Implement thin client infrastructure for clients moving away from physical workstations
• Mobile device support for Android, Apple Devices, Tablets.
• Design new network infrastructures for client and prepare hand-off documentation
• Administration of Active Directory, Office 365, for new users, password resets and troubleshooting AD, Office 365 services.
• Provide and implement Ring Central VoIP phone solutions.
• Provide and implement AeroHive wireless solutions via cloud and WaaS.
• Configure Watchguard Firewalls on client premises and apply acl's depending on services
• ASA/Sonicwall/WatchGuard Firewall changes and processes depending on client needs and accessibly.
• Creating Site-to-site VPN tunnels using Watchgaurd, Sonicwall, Zyzel, and Cisco firewalls.
• Create GPO's depending on client goals and access.
• Manage daily backups for clients using monitoring service for alerts.
• Internal networking reconfiguring, additions, and multi-subnet/domain environments
• Remote support for clients and onsite visits.
• Troubleshoot and support Medical and Legal Practice Management Software.
• Troubleshoot and support various Internet related applications such as Web Browsers, E-mail clients, and other Internet related software.
• Troubleshoot, and document trouble calls from issue identification to resolution with a primary focus on TCP/IP Network Connectivity and Network Security.
• Perform site surveys and advise clients on Network Topology, Security, and Implementation.
• Manage and administration of clients rolled out with thin-client infrastructures.
• Provision projects for new clients including ground up installations to existing network upgrades.
• Assist with evaluation and implementation of HIPAA compliance.
• Troubleshoot high-speed access including Fibernet, Cable, DSL and T1.
• Perform repairs, upgrades and troubleshooting on all infrastructure related hardware.
• Perform vendor relation contacts with AT T, FPL Fibernet, Comcast, Windstream concerning Fibernet, Cable, ADSL and T1 line configuration issues.
• Contact point for internal and external escalations for all issues within the scope of the support department.
• Subject Matter Expert and Trainer.

Confidential

IT Security Analyst

Responsibilities include:

• Support the program's project managers and project sponsors with day-to-day activities including:
• Responsible for executing, and delivering results on company's security initiatives. These initiatives include assisting with project development, implementing or refining a wide variety of information security controls including hardware and software security and IT management tools and related processes and procedures.
• Maintain familiarity with key compliance standards or frameworks such as NIST, FISMA, FIPS, HIPAA, ISO27001, and SOX.
• Assisting in process redesign and documentation as needed. Analysis of security project objectives and existing operational processes to understand strengths and weaknesses and determine opportunities to develop, implement or optimize related processes.
• Project research, process, and procedure documentation. Interfacing with business users and technology teams to gather project related information.
• Direct report to the IT Security Manager - Conduct audits, reviews, and monitor security configurations. Actively work within the security team and other team's specialists to plan, design, and implement security controls.
• Determine security violations and inefficiencies by conducting periodic audits.
• Perform daily performance reports and communicate system status to team managers and executives.
• Perform monthly network security scans on wired and wireless network segments.
• Perform quarterly IT security best practices audits.
• Maintain procedures for auditing information regarding access to and creation of data.
• Monitor Disaster Recovery preparedness.
• Serve as agent for system vulnerability scanning and compliance checking.
• Build and maintain relationships with business units and serve as an information consultant to teams and team managers to ensure compliance with information security standards and guidelines through applicable policies, procedures and processes.

Confidential

Sr. IT Security / Business Continuity Specialist

Whetstone Partners LLC is a financial holdings firm that specializes in small business to business loans.

Responsibilities include:

• Management of technology assets and processes, business systems planning, financial and contracts management, audit, compliance, methods, processes and quality assurance functions.
• Develop business continuity and disaster recovery plans oversee testing, emergency response, and recovery.
• Guide the selection of operating strategies for the continuation of the business within a recovery time objective.
• Lead business recovery, crisis management, emergency management, contingency planning, and disaster-preparedness planning.
• Provide support and expertise during live events.
• Monitor and report on the compliance of business continuity processes, readiness, events and exercise results.
• Coordinate the implementation of change in diverse and complex production environments.
• Review proposed changes and review the potential impact of the change on the organization or environment.
• Manage change control processes to ensure each change is evaluated and disposition is at the proper authority level.
• Define and communicate change risks, contingency alternatives, associated benefits, and drawbacks.
• Oversee the maintenance and administration of Windows Domain Servers, VMWare Servers, Linux Servers, Remote Managed Servers, Cloud Based Services, SaaS, Desktop PC's, Networked Printers, Routers, POE Switches, Meraki Firewall, Hybrid Networking, Flat Networking, VoIP Phones, IP cameras, personal digital assistants, smartphones, software deployment, security updates, patches, as well as additional technologies inclusive of both hardware and software needs.
• Procurement of new hardware, and the roll out of new software.
• Maintain disk images for new computer installs.
• Ensure that software licenses are paid for and up to date. Maintain the standards for server and workstation installations and applications.
• Monitor the performance of the network. Prevent security breaches. Oversee data management practices.

Confidential

IBM Purchased Internet Security Systems in 2006. IBM Security Services offers end-to-end risk management solutions to protect customers against Internet and internal network threats.

Responsibilities include:

• Internet Security Analyst / Firewall Specialist
• Maintain familiarity with key compliance standards or frameworks such as NIST, FISMA, FIPS, HIPAA, ISO27001, and SOX.
• Support Juniper, IBM, Cisco, Sun OS, Checkpoint, Nokia, VMWare, SonicWall products.
• Global Managed Security Services in a 24/7 365 Security Operations Center Environment. Atlanta, Detroit, Boulder, Brussels, Tokyo, Brisbane, Hortolandia, Warsaw
• Update, upgrade, repair, or perform recovery of monitored devices via in band and out of band remote command line access.
• Troubleshooting, documenting, and resolving trouble calls from external customers with a primary focus on IPS / IDS and Hardware/Software Firewall solutions.
• Monitor and analyze Internet and customer internal network traffic for potential threats to security and IT infrastructure
• Escalate known and potential security threats direct to customer for review and mitigation.
• Remote manage, support, and administration of 60,000 devices for global clients
• Monitor and manage Firewall and IDS/IPS devices for hardware health and functionality via Nagios.
• Update, upgrade, repair, or perform recovery of monitored devices via SSH and RDP access.
• Review and implement policy change requests to Firewall and IDS/IPS rule databases within SLA
• Provide technical expertise and troubleshooting for customers within SLA
• Provide technical expertise, customer service, and new customer welcome services
• Provide support for VMS, SELMS, SIEM, and other vulnerability scanning and logging services
• Act as SME for new product and technology roll outs delivered from the cloud

Confidential

Systems Integrator / Network Field Engineer

Automated PC Technologies is an established, fast growing company that has been in operation since October 1995. APT provides Systems Integration Solutions to small and medium size businesses in the Atlanta metro area.

Responsibilities include:

• Act as Public Relations / Field Operations Manager.
• Manage 6 Field Engineers
• Managed service provider for 300 clients in the Atlanta Metro area.
• Serve as the IT department for small and medium size business clients.
• Manage, support, and administration of 600 servers for various clients.
• Perform Exchange and Active Directory Server Migrations
• Implement thin client infrastructure for clients moving away from physical workstations
• Mobile device support for Android, Apple Devices, Windows Phones and Blackberry
• Design new network infrastructures for client and prepare hand-off documentation
• Administration of Active Directory for new users, password resets and troubleshooting AD services
• Configure Cisco 1721 on client premises and apply acl's depending on services
• ASA/Sonicwall/WatchGuard Firewall changes and processes depending on client needs and accessibly.
• Troubleshoot and support Medical and Legal Practice Management Software.
• Troubleshoot and support various Internet related applications such as Web Browsers, E-mail clients, and other Internet related software.
• Troubleshoot, and document trouble calls from issue identification to resolution with a primary focus on TCP/IP Network Connectivity and Network Security.
• Perform site surveys and advise clients on Network Topology, Security, and Implementation.
• Manage and administration of clients rolled out with thin-client infrastructures.
• Provision projects for new clients including ground up installations to existing network upgrades.
• Remote support for clients and onsite visits.
• Internal networking reconfiguring, additions, and multi-subnet/domain environments
• Manage daily backups for all clients using monitoring service for alerts.
• Create GPO's depending on client goals and access.
• Creating Site-to-site VPN tunnels using Watchgaurd, Sonicwall, Zyzel, and Cisco firewalls.
• Assist with evaluation and implementation of HIPPA compliance.
• Troubleshoot high-speed access including ISDN, Cable, DSL and T1.
• Perform repairs, upgrades and troubleshooting on all infrastructure related hardware.
• Perform vendor relation contacts with BellSouth, XO Communications, Cbeyond, Covad, and FDN concerning ADSL and T1 line configuration issues.
• Contact point for internal and external escalations for all issues within the scope of the support department.
• Subject Matter Expert and Trainer.