SUMMARY

• Consummate IT professional with twenty - five years of experience in analysis, installation, troubleshooting and administration of Confidential, workstations/servers, laptops and network installation and administration as well as IPhones, Android and tablets
• Computer Systems Analyst providing superior technical support for systems and networking issues.
• Expert in leading teams to achieve shared goals and objectives.
• Focused on taking a systematic approach to solving complex problems.
• Core Competencies: Network configuration and support, Exceptional troubleshooter, Desktop and laptop expert, Active Directory and Group policy experience, Data connectivity, Ethernet, MPLS, AVPN, T-1, DS3, Customer service specialist, Wireless security specialist, IT security policies, Business Continuity, Backup/Recovery and HA, IP Sec and SSL Client Access, Patch management.
• Very proficient in using and troubleshooting routing protocols (BGP, EIGRP, OSPF)
• Twenty-six years as an Information Technology professional with “hands on approach” experience in project management, business consulting, strategic planning, disaster recovery, infrastructure, business continuity, risk management, vendor management, call center, cellular, office automation, telecommunications and computer operations within a Global environment.
• Proven experience in IT infrastructure, strategic planning and IT policies and procedures.
• Apply best practices and standards for organization effectiveness and efficiency.
• Stay current with business and technology directions, trends, and industry, and apply to day to day.
• Proven track record in managing diverse interdependent cross-functional, cross-departmental projects, vendors and technologies.
• Excellent communication skills, both oral and written with the ability to communicate with and work well with all levels within an organization. Primary communication facilitator for all communications.
• Experience in developing and executing information systems plans to ensure management information systems provide superior internal and external customer service.
• Provided on call support and or work on a 24x7 basis domestically and internationally.
• Expert in performing problem analysis and providing problem resolution.
• Ability to manage time and workload effectively which includes planning, organizing, prioritizing and securing resources.

TECHNICAL SKILLS

• Windows 7 8 and 10
• Windows Server r2 and 2016
• MS Terminal Server
• MS Office
• Office 365
• MAC OS
• IOS
• MS Visio
• Malwarebytes for Windows
• McAfee ePolicy Orchestrator
• Symantec Ghost 11.5
• VMWare experience
• VoIP knowledge
• Citix Metaframe and Fortinet firewall.
• Copper and fiber cabling.
• Cisco routers and switches.
• Confidential hardware and software.
• HP and Confidential blade server technology.
• Linux CLI.
• KACE Systems Management Appliance and Ticketing System.

PROFESSIONAL EXPERIENCE

Confidential, Elizabeth, NJ

Senior Network and Communications Specialist

Responsibilities:

• Initially hired as Confidential technical support.
• Maintained company servers, desktop computers, laptops, printers, cables and other equipment.
• Designed and installed networks for 7 manufacturing/warehousing plants using Cisco routers, switches and firewalls.
• Maintained and managed all switches, routers, firewall equipment and Smartnet contracts.
• Managed and ensured availability of all telecommunications services and providers throughout the organization.
• Implemented and maintained LAN/WAN installations across all sites using AT&T MPLS and AVPN technology.
• Main technical support for onsite technicians at all sites including plants in China and Europe.
• Project Manager for replacement of all core switches at all US sites with newest Cisco 4500 Series switches.
• Assisted in installation to Nortel VoIP PBX conversion using Avaya 1100 and 1200 series IP phones.
• Assisted in Lotus Notes to Gmail conversion
• Network support for companywide Avaya Call Center at 5 corporate locations, including one in Toronto Canada.
• Primary contact and support for computer hardware and software problems, as well as all network emergencies. Primary technical support for 7x24x365 Data Center in Elizabeth, NJ.
• Responded to all client requests for technical support by phone, email and the company wide trouble ticket system (Dell KACE).
• Diagnosed network problems involving a combination of hardware, software, power and communications issues.
• Configured and replaced all internet routers with Fortigate appliances used as routers, firewalls, anti-virus, intrusion prevention and endpoint security. Also used Fortigate for remote access VPN SSL clients for remote access for all company personal.
• Configured and installed wireless solution using Fortigate and Cisco secure Wi-Fi access points.
• Used dual Fortigate appliances as backup for HA and WAN connectivity to main data center in Elizabeth, NJ.
• Setup communications and acted as liaison for HA and Disaster Recovery site at Sungard Availability Services in Philadelphia, PA.
• VMWare system and administration support.
• Windows 7, 8 and 10 and MS Office installation and support.
• Windows Server 2008, 2012R2, 2016 and Windows Terminal Server installation and support.
• Proficient in Windows Active Directory and Group Policy management.
• Very proficient using Symantec Ghost Server/PC imaging software
• Computer Associates Arcserve proficient.
• Unitrends Enterprise Backup and Restore Solution proficient.
• Knowledge of Confidential and HP 3PAR SAN technology and Brocade Fibre Channel.
• Assisted in implementation of KACE Systems Management Appliance for trouble ticket creation and inventory and asset management.
• Ran and tested cables (copper and fiber) and installed new patch panels in the MDF and multiple IDF’s.
• Very proficient in using network analytical tools such as Wireshark and Network Instruments Network Observer.

Confidential, South Plainfield, NJ

Small Business Owner

Responsibilities:

• Partnered with ex AT&T technician to design and install cabling solutions for small to mid-sized businesses.
• Also installed and maintained Confidential and PBX telephone systems.

Confidential, Iselin, NJ

Customer Engineer

Responsibilities:

• Confidential hardware and software trained on Confidential System 32, 34, 36, 38, Series 1, AS400 and ISeries.
• Upgraded hardware and software and set up equipment for employee use.
• Answered customer inquiries regarding computer software and hardware operation.
• Conducted computer diagnostics to investigate and resolve problems and provide technical assistance and support.