We provide IT Staff Augmentation Services!

System Analyst Resume Profile

3.00/5 (Submit Your Rating)

Experience Summary

  • 9 years of Software Engineering experience predominantly with SEI-CMM level 5 organizations.
  • Working as an Enterprise Architect for creating a J2EE Blaze platform for a PBM organization.
  • Earlier Business Rules Engine Architect for Business Rules Management Systems with in-depth knowledge of rule engines like Blaze Advisor 6.5, Drools Aion.
  • BPM consultant for Pega Rules Process Commander applications Capstone decision engine.
  • My experience spans multiple domains from Pharmacy Benefits, Banking-Credit Cards to GSM Wireless and Wireline/PSTN Telecom industry.
  • Matched with diverse technical expertise from client-server enterprise architecture, C - CGI based web technology to Java/J2EE BPM frameworks.
  • Possess above average ability to quickly learn, understand and analyze information across various audience such as during system analysis, architectural implications, design discussions problem diagnosis .
  • Worked for Confidential BRE Architect for 18 months.
  • Worked for Confidential Technical Lead for 6 months.
  • Worked for Confidential System Analyst for 4 months.

Confidential

  • Provided trainings for Blaze Advisor 6.5 Drools rule engineBachelor of Engineering in Computer Science from Bangalore University, India First division
  • Certified NMS-EMS architect Network Management Systems Element Management Systems
  • Received life-cycle achievement award for my contribution to ICORE project complete ownership of BRE module, enhancements optimization in BRE, ICORE environments management, persistence in process improvement and monitoring of overall application
  • Received FIMC Feather In My Cap award for ensuring high quality of deliverables and team productivity
  • Received FIMC for successfully redesigning Element Manager for Nortel's Communication Server 1K

TECHNICAL SKILLS

  • Business Rules Management : PegaRules Process Commander v5.5, Blaze Advisor 6.5, Jboss Drools
  • Programming Languages : C, C , Unix shell scripting, Perl, CGI, HTML, Javascript, XML, JSP, Embedded SQL, Core Java, Capstone config work station
  • Database : Oracle, DB2, Informix, MySQL
  • Platform : Unix, HP-UX 10/11i, Windows, Solaris, Linux

PROFESSIONAL EXPERIENCE

Confidential

Enterprise Architect

Confidential processing for Medical UM - Specialty Benefit Services is one of the core processes of a Pharmacy Benefit Manager. Increasing consumer base and active organizational acquisitions creates the need for core central technology platform to provide an IT backbone for core PBM operations. The primary requirements for the platform were, Complete Medical PA solution Web portal infrastructure for Medical Pharmacy PA processing A solution framework for Criteria management response based questionnaire

Responsibilities:

  • Create 3 solution architectures: Pega based BPM solution, Java-Blaze solution custom Java solution.
  • Perform option analysis, cost benefit analysis high level estimation of all three solutions.
  • Develop a detailed IT Systems Architecture, Business Context, Solution Overview, high level Component Diagram Deployment diagram for the recommended solution.
  • Evaluate various tools and technology options for the to-be solution architecture.
  • Work with Business team to construct an IT strategy in line with business objectives.

Technology Considerations: Java J2EE, Pega PRPC, FICO Blaze Advisor, Smart Forms, Adobe Lotus Forms, ADAM, Java Spring webflow, XML, XSLT.

Confidential

BPM Consultant

Decisioning credit card application and evaluating credit worth of a particular credit application is performed by FICO Capstone Decisioning System. From duplicate application check, fraud checks, credit bureau pull for credit scores till the final evaluation of credit decision credit limit is performed by this system.

Responsibilities:

  • Onsite Coordinator and design lead for Capstone application developments / enhancements.
  • Agile iteration planning: plan capacity, scope, stories and task cards for each iteration.
  • Create HLD, technical design, unix scripts for rules Config changes.

Technology Environment: Capstone Decisioning System Capstone workstation Analyst workstation, Unix scripting, Oracle, C , Java, Quality Center, HPSD.

Confidential

PEGA Business Process Management Consultant

Confidential forms the backbone of MasterCard's customer management framework. Financial institutions that subscribe to MasterCard brands are organized in a hierarchy specific to MasterCard and are managed using PegaRules Process Commander applications. Issuing new range of card numbers, adding a new customer/division, configuring account range features, setting call center hours of operation, Authorization details, Clearing parameters, debit franchise information are all managed using Pega application workflows.

Responsibilities:

  • Designed developed live date scheduling module, report generation from Oracle DB2 databases, dynamic routing to pre-assigned operator work maintenance module using PRPC v5.5.
  • Designed high level Class structures and involved in ruleset management, access group management.
  • Implemented work flows for BAU in accordance to PEGA guardrails.
  • Designed and implemented complex UIs using Harnesses, Flow Actions and HTML stream rules.
  • Effort estimate technical design for Rls 4 enhancements - BIN affiliate mapping, View-Only access, global service center enhancements, print-approval-keying-proofing updates.
  • Manage a team of 9 working on various Pega modules. Responsibilities include project scheduling, effort tracking, designing, task distribution monitoring.

Technology Environment: PegaRules Process Commander v5.5, Websphere 7.0, Oracle 10i, DB2.

Confidential

Business Rules Engine Architect

Responsibilities:

  • Created Blaze Architecture rules framework for ICORE rules component.
  • Single point of contact for BRE activities at onsite includes client presentations, enhancements, BRE roadmap, requirement analysis design .
  • Specialized on the ICORE platform environment and created end-to-end system test, development and integrated test domains.
  • Performed first deployment on QA identified fixed all domain/access/firewall/deployment issues
  • Part of the core team that developed delivered first rollout of ICORE.
  • Contributed to setting up of Capital One Finance's Bangalore ODC infrastructure, accesses, firewalls

Technology Environment: Blaze Advisor 6.5, CVS, Apache Webserver, Weblogic App-server with 4 managed server instances for load balancing on Linux servers, Oracle 10i, J2EE, Clearcase.

Confidential

Analyst

  • Prepared BRM content for Farmers Insurance Group proposal to migrate their rating and decisioning modules from AION to Blaze Advisor High level architecture, strategy, RoI, cost schedule estimates .
  • Prototype to formulate content, scope complexity of business rules for Farmers Insurance Group.
  • Worked on Wipro - Fair Isaac partnership for Blaze Advisor rule engine.

Responsibilities:

  • Design a migration strategy and identify rules refactoring possibilities
  • Understand the existing AION architecture for rules and create implementation cycles
  • Develop a high level architecture for Blaze implementation
  • Derive cost and schedule estimates, return on investment chart over 5 years period
  • Set up guidelines for partnership with Fair Isaac on Blaze Advisor
  • Present Wipro's current expertise on Blaze Advisor to Fair Isaac consultants and evaluate the initial course of action on the partnership

Technology Environment: Blaze Advisor 6.5, CA Aion, CVS

Confidential

Business Rules Engine Analyst

Responsibilities:

  • Evaluate various rule engines to identify the optimal fit based on cost, functionality, volume support
  • Understand Boeing requirements and formulate rules architecture
  • Design decision entities like Rulesets, Decision tables and Decision trees to cater to requirements
  • Configure Rulesets, Decision tables and Decision trees

Technology Environment: Jboss Drools, Java, Weblogic, MS Excel

Element Manager

Confidential

The Element Manager application provides the capability of configuring and maintaining the Meridian X11 Switching Systems through a web interface. Element Manager was first introduced with the CSE1000 Release 2 product and is now implemented for the Meridian 1 product X11.

Key components of Element Management for Nortel's Communication Server 1000 architecture are:

1. Call Processor - provides the call processing logic for Meridian X11 systems

2. Signaling Server - a hardware platform that hosts signaling modules for H.323, Internet Telephone signaling, Web Server and the Gatekeeper software.

3. IP Line Voice Gateway Media Cards - used when an IP and TDM devices are connected together. These cards can be used and physically reside in any Peripheral shelves on the Meridian system.

4. Branch Office - Equipped with Media Cards that are configured to operate as standalone PBXs.

Technology Environment: C, HTML, XML, JavaScript CGI on vxWorks migrated to Java, JSP, XML, Servlets on Linux, Sun Solaris, Windows 2000, Clear Case, Nortel CS1000 Switch on VxWorks, Wind River Webserver, Clarify

Confidential

Technical Lead Project Lead

Concurrently web enabling the configuration of 22 features developed for core Nortel Communication Server 1000 switch in Rls. 5.0.

Responsibilities:

  • Work Estimation, Scheduling, Impact Analysis status tracking for all features.
  • As a Technical Lead, I was the single point of contact for all technical assistance with design, configuration and workflow related issues.
  • Perform Project Lead responsibilities including work evaluation, individual appraisal, addressing team management issues, ensure smooth functioning of all modules, hardware availability and server configurations.
  • Ensure quality processes are practiced for the entire project.
  • Ensure that the CRs are assigned and resolved to keep the backlog under control.
  • Team lead for Virtual Project: Web enabled Training Module an online tool that hosts training modules, schedules tracks the status of each trainee .
  • Received FIMC award for ensuring high quality of deliverables, identifying addressing design issues early

Confidential

Technical Lead Developer

  • Log Analyzer provides an interface for managing rules and applies these rules to log files using a customized rule engine to generate event reports.
  • Prior to Log Analyzer, the debugging mechanism for a CS1000 Network Element constituted manual monitoring of log files and identifying the root cause by analyzing each log entry.
  • To figure out the cause for a configuration error or unexpected system behavior, the administrator has to manually trace out the erroneous entries from various log files and consolidate the findings. This approach is time-consuming, tedious and prone to human errors.
  • Log Analyzer improves efficiency accuracy by automating the manual monitoring analysis of log files and identifying the root cause for various scenarios. A consolidated report is generated automatically that earlier the administrator used to prepare manually.
  • Design: Each existing manual analysis is broken down into pre-defined set of rules that define a particular problem. A collection of such rules for a particular Network Element forms a Rule Library for that element.
  • This library of pre-defined rules is then applied to the Network Element under diagnosis. The Network Element's log files are scanned for every rule to detect/analyze the problem and suggest corrective action.

Responsibilities:

  • Design the complete project
  • Design Development of Rule Engine and UI Module
  • Deploy the management tool on Signaling Server with Wind river's Wind Manage web server

Confidential

Onsite Coordinator

Responsibilities:

  • Estimating timelines for all Phase A features.
  • For E911 feature: Prepare Impact Analysis and Design document, Feature Specifications, Design, Coding Testing.
  • Onsite Coordinator Tech. Lead for Concurrency Features in Project Horizon Phase A .

Confidential

Team Lead

Responsibilities:

  • Design, Coding Unit Testing, Test Case preparation FIT
  • Earned a Feather In My Cap for successfully sculpting the feature inspite of continuous churn in requirements from the client.

Team Size: 4

Confidential

Project Engineer

Testing the features developed for Release 4.0 and solving change requests. Also ensuring the CR backlog count is within the acceptable limits.

Confidential

Quarterly Billing CSM Orange PCS Limited, UK Oct 2003 Jan 2004

Technical Lead

Confidential project is to modify the Customer Subscription Maintenance system to implement the flexi bill requirements. Flexi Bill provides the ability to bill subscribers at flexible periods instead of standard monthly intervals. The immediate requirement of the project was to deliver quarterly billing. Corporate Public Sector customers will have the option to choose quarterly billing in addition to the existing standard monthly billing. All monthly processes like Network Performance Promise, Bill run and Bundle Minutes Calculation etc. will continue to run on a monthly basis.

Responsibilities:

  • Define the approach to select a monthly or quarterly bill frequency for new and existing Corporate Public Sector customers.
  • Role based access, only Supervisors in BCS are allowed to amend Bill Frequency.
  • For billing periods greater than one month, the bills should not be itemized.
  • Paper bills should be either single page invoice or entirely suppressed billing.
  • Changes to the business processes within CSM to support flexible billing in: -Provisioning -Bill Cycle change -Subscription maintenance

Technology Environment: 4GL, C, ESQLC, Informix, ENCINA and MQ on HP-UX servers

Confidential

Onsite Coordinator Technical Lead

  • Up Front and Direct is a new payment method allowing pay as you go PAYG subscribers to set up a direct debit DD scheme to apply a regular amount on their airtime balance. This DD facility will be used as a payment method allowing collection of a fixed monthly amount from subscriber's bank accounts. The systems affected for the above can be broadly classified into Payment Processing Confidential . The PPS takes care of all the payment related processes while JT maintains the customer subscription information. The communication between them is carried out through Message Queuing Interface. The scope of UfnD includes the following major modules,
  • Direct Debit Payment Set up for New Existing PAYG Customer
  • Amendment and Cancellation of Direct Debit Instructions
  • Successful and failed payment validation and application
  • Payments process execution exceptions reporting

Responsibilities:

  • Understanding the business requirements from the client
  • Identifying the impact on the existing system and preparing the Impact Analysis documents
  • Review of code, Integration test plan System test plan

Technology Environment: 4GL, C, ESQLC, Informix, ENCINA and MQ on HP-UX servers

Confidential

Developer

Confidential Presentment and Payment solution. Zipbill provides complete solution for bill processing and presenting it to the subscribers through online hosting, SMS and offline presentation. Confidential automates the bill dispatch system, allowing carriers to send bills via the Internet or store it in their mailbox. These bills can be viewed and analyzed. The bills are electronically generated and are delivered to the subscribers at pre-defined intervals hence cutting the bill delivery cycle considerably.

Responsibilities:

  • Development of analytical engine for multiple views of bills in a personalized fashion.
  • Design and development of advertisement engine for identification of advertisements to be displayed based on rules that the subscriber's profile matches.
  • Preparing Integration Test Plan carrying out the testing of integrated system.

Technology Environment: Perl, CGI, XML, XSL, Postscript, HTML, Javascript MySQL on Linux

Team Size: 3

Confidential

Developer

Confidential package was designed to fully automate the hospital management system. This package was developed to provide complete information about the surgeons, doctors and the available operating rooms with its complete schedule and to generate their corresponding reports. It also keeps track of the patients admitted with their respective operation theatre and ward information along with their personal details. The package designed with a GUI included the functionality from the existing CUI model.

Technology Environment: Oracle 8i, TBL, HTML, JavaScript Defect Tracking System on Unix server

Confidential

Tester

Technology Environment: TCL/TK, HTML, JavaScript.

We'd love your feedback!