Systems Engineer Resume Profile
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NJ
Career Objective:
To work in a challenging and a very dynamic work environment, where in I would get an opportunity to explore my interests and place myself against different hurdles and add value to myself and the company I represent. Determined to succeed, Responsible and self-less as displayed by 2 years of volunteer service at own expense.
Employment:
Confidential
Designation: Systems Engineer
- Job Profile Includes Handling Technical support calls and Emails from Customer Service Managers located in the Dundee and Cardiff call centers.
- Resetting LAN Passwords through Active Directory
- Password resets for 21 different applications or tools used by Customer Service Managers.
- Granting/Modifying/Removing access for the various applications used by the Customer Service Managers
- Troubleshooting basic computer related issues using the Unicenter Remote Control tool through Citrix client.
- Escalating the issues that are out of our Scope of Support, System Issues and Tool Outages by raising tickets using the ICCM tool.
- Dealing with issues related to Tesco.com Grocery site like Payment card issue, customers login issues and delivery slots.
- Adding or updating customer's addresses, Cancelling customer accounts, Cancelling Grocery Orders.
- Fixing technical Issues with Customer's grocery accounts.
Confidential
Designation: Technical Support Associate
- Hardware troubleshooting for desktops, portables and wireless
- Technical knowledge of all the working of the hardware of dell Computers.
- Familiar with PC Hardware and Software troubleshooting.
- Operating System installation Troubleshooting under WinXP Pro, WinXP
- Home, Windows Vista Home Basic, Home Premium, Win 7.
- Familiar with basic Network troubleshooting under XP / Vista / Win 7.
- Familiar with troubleshooting issues related to Dell and non Dell branded Desktops notebooks,
- Printers, Wired/wireless LAN/WAN, Virus and data backup.
Confidential
Designation: Customer Support Officer
Professional
- Use time wisely
- Appointment scheduling
- Punctuality
- Agenda creation
- Able to deliver a message within time constraints
- Record keeping of teaching assignments and potential candidates
- Able to work long hours including overtime
- Able to interview perform business interviews
- Able to live and manage a limited budget
- Able to memorize presentations
- Housekeeping skills
- Ability to perform public speaking assignments
- Ability to write speeches
- Able to negotiate prices and days activity with in a team situation
- Accustomed to wearing professional attire
- Able to follow company policies and rules
- Able to communicate to people on a variety of subjects in different cultures
- Able to communicate with phone communication