We provide IT Staff Augmentation Services!

Network Administrator I Ii Resume Profile

3.00/5 (Submit Your Rating)

Mason, OH

Work Experience

Confidential

Network Administrator I II

  • Administer Exchange 2010, CodeTwo Exchange Rules Pro, and Barracuda Spam filter.
  • Build, manage, inventory, and support all servers including virtualization platform Hyper-V.
  • Manage firewalls Cisco ASA and SonicWall and switches Cisco Catalyst .
  • Monitor all servers, firewalls, switches, etc. via FrameFlow monitoring tool.
  • Support and maintain ADUC, DHCP, DNS, and Group Policies.
  • Setup and manage the configurations for Dell and Cisco switches.
  • Backup and restore files and folders with EMC Avamar.
  • Use of scripting via PowerShell and Batch.
  • Test, configure, obtain the lease, and support for all Microsoft Surface Pro 3.
  • Manage the Verizon accounts consisting of 200 broadband cards, tablets, and mobiles devices.
  • Create how to documentation for the Network Administrator role.
  • Performing all duties in the IT Support Specialist role, provide management to IT Support Specialist.
  • Monthly after hours maintenance for servers.
  • On call 24 hours a day, 7 days a week, and 365 days a year.

IT Support Specialist

  • Provide complete desk side support for internal users and remote support for all external users. Supporting Windows XP/Vista/7/8/8.1 and Mac operating systems.
  • Support of all Smart Phones and Blackberries as well as the Blackberry Server.
  • Support and maintain ADUC and Group Policies.
  • Setup, support and manage Symantec Endpoint Protection SEP .
  • Manage the VoIP phone system CentOS, FreeSwitch platform, BlueBox GUI configuration tool, Aastra phones, and Polycom phones .
  • Acquire, document and track inventory for computer equipment and software licenses.
  • Created how to documentation for the IT Support Specialist position.
  • Develop and maintain a computer rotation and budget.

Confidential

PC Support Specialist I, II

  • Resolve PC, Laptop, Networking, and Printer troubleshooting and configuration issues.
  • Repair, Format, and Setup computers with both hardware and software. Also, updating computers and software programs.
  • Create standard images with Norton's Ghost and place onto computers.
  • Create, update, and close user requests by use of Unicenter Service Desk.
  • Setup, Modify, and Disable email access with 2007 Exchange MMC. Create shared mailboxes with Exchange Management Shell.
  • Setup new and current employees with access to the domain, logins, passwords, and access to specific mailboxes by the use of Active Directory.
  • Activate and setup Blackberries to sync with BES server
  • Setup Citrix connections in Program Neighborhood. Use the Citrix Access Management Console to disconnect user sessions from applications/desktops and shadow users for support. Work closely with the Citrix Administrator to get application sets working properly for users.
  • Part of a team sent to perform a data center move for Arrow Financial Services in Niles, Illinois. Performed a PC refresh for General Revenue Corporation in Cincinnati, Ohio.
  • Perform backup tape rotation Grandfather-Father-Son to an offsite provided.

Confidential

Help Desk Coordinator

  • Resolve PC, Laptop, Printer, and Phone troubleshooting and configuration issues.
  • Serve as a contact for computer support with clients.
  • Hourly server maintenance and configuration.
  • Resolve network issues that affected computers and IP Phones.
  • Repair, Format, and Setup new and existing computers with both software and hardware. Also, updating computers and software programs.
  • Setup new and current employees with access to the domain, logins, email, passwords and access to specific email folders by the use of Active Directory.
  • Use Administrator privileges to grant access to folders on the network, logins/passwords for programs, and use of Cisco products Agent, SoftPhone, IP Phones, and VPN .

Confidential

Client Service Representative I

  • Respond to internal and external telephone, fax and electronic customer inquiries.
  • Resolve problems associated with inquiries and software.
  • Work directly with Credit Bureaus.
  • Use Lotus Notes for email and specific job duties.

Confidential

Presales Consultant

  • Provide information to customers about Hewlett-Packard products, such as laser and inkjet printers, scanners, cameras, copiers, faxes, notebook, and PDA's.
  • Provide assistance to co-workers as a product coach.

Technical Support Agent

  • Provide phone support for Hewlett-Packard Pavilion computers.
  • Troubleshoot hardware and software components.
  • Provide assistance to co-workers as a specialist and handle escalated calls.

We'd love your feedback!