Network Administrator I Ii Resume Profile
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Mason, OH
Work Experience
Confidential
Network Administrator I II
- Administer Exchange 2010, CodeTwo Exchange Rules Pro, and Barracuda Spam filter.
- Build, manage, inventory, and support all servers including virtualization platform Hyper-V.
- Manage firewalls Cisco ASA and SonicWall and switches Cisco Catalyst .
- Monitor all servers, firewalls, switches, etc. via FrameFlow monitoring tool.
- Support and maintain ADUC, DHCP, DNS, and Group Policies.
- Setup and manage the configurations for Dell and Cisco switches.
- Backup and restore files and folders with EMC Avamar.
- Use of scripting via PowerShell and Batch.
- Test, configure, obtain the lease, and support for all Microsoft Surface Pro 3.
- Manage the Verizon accounts consisting of 200 broadband cards, tablets, and mobiles devices.
- Create how to documentation for the Network Administrator role.
- Performing all duties in the IT Support Specialist role, provide management to IT Support Specialist.
- Monthly after hours maintenance for servers.
- On call 24 hours a day, 7 days a week, and 365 days a year.
IT Support Specialist
- Provide complete desk side support for internal users and remote support for all external users. Supporting Windows XP/Vista/7/8/8.1 and Mac operating systems.
- Support of all Smart Phones and Blackberries as well as the Blackberry Server.
- Support and maintain ADUC and Group Policies.
- Setup, support and manage Symantec Endpoint Protection SEP .
- Manage the VoIP phone system CentOS, FreeSwitch platform, BlueBox GUI configuration tool, Aastra phones, and Polycom phones .
- Acquire, document and track inventory for computer equipment and software licenses.
- Created how to documentation for the IT Support Specialist position.
- Develop and maintain a computer rotation and budget.
Confidential
PC Support Specialist I, II
- Resolve PC, Laptop, Networking, and Printer troubleshooting and configuration issues.
- Repair, Format, and Setup computers with both hardware and software. Also, updating computers and software programs.
- Create standard images with Norton's Ghost and place onto computers.
- Create, update, and close user requests by use of Unicenter Service Desk.
- Setup, Modify, and Disable email access with 2007 Exchange MMC. Create shared mailboxes with Exchange Management Shell.
- Setup new and current employees with access to the domain, logins, passwords, and access to specific mailboxes by the use of Active Directory.
- Activate and setup Blackberries to sync with BES server
- Setup Citrix connections in Program Neighborhood. Use the Citrix Access Management Console to disconnect user sessions from applications/desktops and shadow users for support. Work closely with the Citrix Administrator to get application sets working properly for users.
- Part of a team sent to perform a data center move for Arrow Financial Services in Niles, Illinois. Performed a PC refresh for General Revenue Corporation in Cincinnati, Ohio.
- Perform backup tape rotation Grandfather-Father-Son to an offsite provided.
Confidential
Help Desk Coordinator
- Resolve PC, Laptop, Printer, and Phone troubleshooting and configuration issues.
- Serve as a contact for computer support with clients.
- Hourly server maintenance and configuration.
- Resolve network issues that affected computers and IP Phones.
- Repair, Format, and Setup new and existing computers with both software and hardware. Also, updating computers and software programs.
- Setup new and current employees with access to the domain, logins, email, passwords and access to specific email folders by the use of Active Directory.
- Use Administrator privileges to grant access to folders on the network, logins/passwords for programs, and use of Cisco products Agent, SoftPhone, IP Phones, and VPN .
Confidential
Client Service Representative I
- Respond to internal and external telephone, fax and electronic customer inquiries.
- Resolve problems associated with inquiries and software.
- Work directly with Credit Bureaus.
- Use Lotus Notes for email and specific job duties.
Confidential
Presales Consultant
- Provide information to customers about Hewlett-Packard products, such as laser and inkjet printers, scanners, cameras, copiers, faxes, notebook, and PDA's.
- Provide assistance to co-workers as a product coach.
Technical Support Agent
- Provide phone support for Hewlett-Packard Pavilion computers.
- Troubleshoot hardware and software components.
- Provide assistance to co-workers as a specialist and handle escalated calls.