CURRENT TECHNOLOGIES

• Hardware: HP, Dell, Apple, IBM, Cisco, Juniper, Sun, Laptops, Desktops, Servers, Tablets, Peripherals, Smartphones, Thin Clients, POS, POEE, Cisco VOIP.
• Operating Systems: WinXP-Win7-Win8.1, MacOS/Leopard-Yosemite, Server 2008R2/2012, Red Hat Enterprise desktop/Server 6.1, Netware 6.5.
• Disaster Recovery: Off-site backup and storage, file/folder recovery, data recovery, Net-Backup, Time Machine mac , documentation and planning.
• Software Support: MS Office 2010/2011/2013 mac, windows , Crystal 10 Business Objects , Hyperion, Symantec Ghost, Altiris, Backup Exec 11D, SMS, Service now, McAfee ePolicy Orchestrator 4.6.6-5.1 , Windows Administration/Engineering 2008r2/2012 , LANDesk Admin, VSphere/VMware, IOS Support SharePoint Administration 2010, Exchange 2010, SCCM, Microsoft System Center 2012, MS Lync, Citrix, WebEx Admin, Air Watch MDM , MAAS360 MDM
• CAREER ACHIEVEMENTS
• Lead McAfee ePO Admin: On a global level I have recently started working with a client managing their ePO project Securing endpoints using cutting edge technology developed by McAfee on a global scale.
• Tier 3 Technical Support: Provided tier 3 support for Server/desktop/laptop/mobile devices for Ohio State University's Office of Research at Oarnet supporting 5 locations across the state of Ohio. Promoted to Lead tier 3 support engineer taking on further responsibility for EPO/WSUS/SCCM server s within our environment that spans 5 sites over 500 users managing a team of 8 staff

PROFESSIONAL EXPERIENCE

Confidential

Systems Engineer

• Provide outstanding 24/7/365 support in a multi-platform global environment spanning over 11,000 nodes world wide.
• Administer and Maintain McAfee ePolicy Orchestrator 4.6.8 with plans to migrate to 5.x.
• Data Loss Protection
• Deep Defender
• Endpoint protection for files and folders
• Rouge system detection
• Anti-Virus plus Malware Protection
• System Administration managing users, groups and permissions in a Virtual 2008/2012 environment.
• SharePoint site administration
• Working with SCCM deploying images, Packages and patches.
• The Ohio State University, Ohio Academic Resources Network. Columbus, OH 01/2011-10/2014

Systems Support Engineer

• Provide outstanding 24/7/365 support in a multi-platform server environment as well handling End point support of MAC's, PC and Mobile users.
• Oversee the SharePoint Server, user access and application deployment.
• Managed a team of 6 staff members to support multi locations supporting over 500 nodes, maintaining operational control over the desktop and video support group while reporting to our CTO. Mentoring fellow co-workers communicating problems and/or issues that may impact our group and our environment taking point on any issues that may arise.
• Tasked with centralizing our imaging process, developing a central repository for images streamlining our process of deployments tailored to each site.
• Assisted with the on boarding of Service Now in our current environment testing rollout .
• Installed, Configured and Maintain McAfee ePolicy Orchestrator 4.6-4.6.8 running several modules to protect our environment from unwanted data/productivity loss, Malware detection and preventions, Encryption management.
• WSUS Administration Insuring that the patches pushed to our end nodes and all critical patches are pushed along with security updates.
• Hardware support of our infrastructure working with our LAN services group as needed.
• System Administration managing users, groups and permissions, print ques, and GPO edits,
• Messaging Administration Exchange 2010 basic admin duties.
• Lead LANDesk admin preforming various duties in a DEV environment
• Supporting hardware in our server environment.
• Listserv Administration duties spanning several OU's.

Lead Systems Support

• Lead 10 technicians to support large, mixed hardware, secure environment with 6000 users and 140 sites support end users both desk side and remotely and POS equipment remotely.
• Provide Level 2/3 technical issue resolution for workstations, HP thin clients manage escalated issues involving software conflicts, hardware failures, and local and Internet connectivity issues.
• Define help desk policies and procedures create reports regarding help desk metrics.
• Install software and operating systems manage enterprise applications with Symantec SWS to stream new applications, upgrades, and patches.

Confidential

Systems Administrator

• Manage mixed environment of Netware 6.5.x and Server 2003 Active Directory, install patches, and perform daily backups of using Backup Exec 11D for Netware and Windows platforms.
• Collaborate with management and key technical personnel to integrate new technologies into existing data center environment analyze system logs and identify potential issues with computer systems.
• Apply operating system updates, patches and configuration changes using Altiris utilize Symantec Ghost to build and maintain images for environment.
• Provide Level 2/3 supports optimize network infrastructure by monitoring with Solar winds Orion.

Confidential

Technical Support

• Provided remote support using Goverlan.
• Oversaw Mac and PC support and image construction
• Assisted the network engineer with connection issues and migration projects.
• Worked on wireless PDA connectivity project
• Maintained server farm, infrastructure, SharePoint and Active Directory administration.
• Supported telecom, PBX, Voice Record Server, and end user moves or issues
• CCTV system monitored for issues and managed user access rights.
• Managed and administered users, objects rights, and other functions in Active Directory administered Exchange for SBS03 created new users, managed quotas, and adjusted rights to user mailboxes.
• Developed disaster recovery plan for our site to include offsite management of data, hot spare machines and server to recover critical business functions

Confidential

Application Development Analyst

• Designed, migrated and provided 24/7/365 support of core application supported five nationwide sites remotely.
• Implemented hardware/software for Disaster Recovery wrote procedures for core application documenting workflow, reducing recovery time by 66 .
• Edit Code from DSS to roll into production after UAT and change was approved.
• Built test environment to test code, new patches, to support our production environment.
• Windows Server Administration
• Encryption
• Remote support
• Primary Support of T.R.I.P.S project
• Mainframe support
• Database admin / Support Pervasive SQL / Oracle

Confidential

Senior Systems Engineer

• Provided 24/7/365 remote and onsite support for Fortune 500 clients, supporting multi-platform server environments.
• Recognized by company CEO for exceptional customer service.
• Netware systems administration/Engineering Software-Hwr
• Windows Server Administration/Engineering software-Hwr
• Cisco support - Hardware Support
• Mobile and remote support
• Tier 3 application support
• Support both internal and external client environment s
• Database administration SQL