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System Admin Resume Profile

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CT

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Objective:

Solution-oriented and resourceful, I am a proven troubleshooting expert who is in search of a challenge. A self-starter and independent, but also uses excellent communication skills to contribute and excel in a team environment. With my unique background, lifelong passion for IT and my ability to learn and adapt I feel that I can benefit any company.

Work Experience:

Confidential

Technical Support Associate II

  • Responsible for 16 branches and 600 end users
  • Executed daily tape changes, monitored AD/ERP automatic backups and
  • Oversaw daily performance of all end user computer systems.
  • Instrumental in implementing company-wide printer/copier footprint reduction, resulting in a 30k/ year savings in lease/maintence costs.
  • Maintained Asterisk phone system/ Fax server
  • Maintained RequestTracker/ TrackIT Help Desk Ticketing system
  • Spearheaded multiple branch upgrades involving site-to-site Cisco ASA VPN appliances.
  • Restructured and improved MDM Mobile Device Management process and policy's, resulting in a new BYOD policy saving the company 3K/ month in cellular contract charges.
  • Automated multiple processes via bash/powershell/Batch/VBscript.
  • Maintained asterisk PBX/SIP phone system
  • Assisted system administrators with setup and configuration of multiple UNIX/Linux/Windows servers.
  • Maintained Linux terminal server LTSP environment
  • Maintained Exchange/Office365 email server
  • Assisted in converting multiple physical servers to a virtualized environment via VMWare/vSphere

Confidential

System Admin/Help Desk

  • Provided 24/7 on-call remote and on-site help desk services to multiple home users/small businesses utilizing a broad range of operating systems remote services provided via TeamViewer and LogMeIn software. Supported approximately. 100 desktops.
  • Installed, configured and managed multiple Windows Server 2008 R2 servers with multiple roles/features for local businesses DNS, DC, TCP/IP, DHCP, File/Print/Fax, IIS, Terminal Services, NPS, WDS, AD, OU's and Group Policy
  • Initiated and maintained automatic/manual backup support services via Symantec BackUp Exec and Acronis True Image Incremental/full for physical/virtual servers and client machines. Also fluent with imaging and Windows system backup/deployment.
  • Recommended and implemented RAID storage for local storage redundancy.
  • Diagnosed hardware problems and made appropriate repairs ranging from swapping boards and components down to the soldered component level.
  • Diagnosed and repaired multiple cellular device hardware/configuration issues iOS, Android, RIM ranging from screen replacement to mail/phone/Exchange/VPN configuration settings.
  • Kept all desktops and servers updated and patched as required tested backups virtually before updates are applied.
  • Converted/supported legacy Okidata Microline 320 POS printers for WinXP/7 environments
  • Performed forensic/deleted data retrieval with AccessData FTK and other software/hardware methods.
  • Deployed and supported multiple desktops via VMWare vSphere.
  • Fluent with protocol analyzers.
  • Excellent customer service

Confidential

Field Service

  • Installed, maintained and repaired Electrolytic Oxygen Generators for US NAVY submarines.
  • Maintained a Secret level, government-issued security clearance.
  • Worked with engineers to develop the next-generation LPE generator which is currently in use on US Navy submarines.
  • Traveled 6-10 times per year, with each assignment lasting 2-4 weeks and grossing the company 200,000 per trip.
  • Worked independently/with the applicable authorities to resolve rigging, time and scheduling issues to help save the company's available resources.

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