Summary:

• More than 7 years of experience in IT Industry
• Over 7 years of experience in administration of Active Directory with strong experience in of over 5 years in Permissioning, File Directory and Akling.
• More than 5 years of experience in NTFS and Active Directory scripting.
• AD administration modify and mange user accounts and group permissions adds, moves and changes. Enterprise Exchange account administrations add moves and changes.
• Responsible for Active Directory 2003 user account add/ moves/deletions. Exchange calendar/shared folder permissioning and delegation.
• AD Exchange account administration modify and mange user accounts and group permissions .
• Create and manage shares and NTFS permissions. Deploy packages via login script.
• Create maintain user accounts. Follow up and update end users on the status of pending issues. Train end users. Manage print que.
• Deploy packages via login script, Respond and process all email requests
• Troubleshoot Microsoft products Word, Excel, PowerPoint Outlook version 2003-2007,2013, Windows XP, Windows 2003, Windows 2007.

TECHNICAL SKILLS

Microsoft Office Word, Excel, PowerPoint , MS Access, MS Outlook WP, Lotus Notes, Outlook, Group Wise, Adobe Acrobat, PeopleSoft, Norton AntiVirus software, HelpStar, Heat, Magic, Perigrine Remedy, BMC Service Desk, Infra, iManage, Sharepoint, CMS, Blackberry, Citrix ICA Client, Active Directory, Citrix, Proxy Master, Metaframe, FactSet, Alteris, DameWare, SMS, Unix, Windows NT, Windows 2003, Windows XP Vista, Windows 7, UNIX, TCP/IP, Novell Netware, MS DOS, Remote applications, PC Docs and KVS Enterprise Vault software, Microsoft Office 2003, 2007, 2010, MS Windows 2003 2007, Microsoft Exchange, Check Point, VPN Remote access, Hummingbird DM, Hardware: Lenovo, Dell, HP, IBM, MAC, Apple Products, Ipad, Iphone, Avaya Phone, Cisco IP Phones, Cisco Call Manager Unity Call Manager, Blackberry device, Whats Up Gold network monitoring system PC Anywhere, Bomgar remote tools, Mainframe system: PMS, CIS, IMS, AS/400, Quest migration manager for exchange 8.7, USMT Tool, MDT deployment tool, Microsoft System Center Configuration Manager SCCM , DOS Commands

PROFESSIONAL EXPERIENCE

Confidential

Network Administrator TELECOMMUTE

• Responsible for first and second level phone and desktop support for end users and executive level clients. Provide remote support via terminal server and VPN, and refer high priority issues to 3rd level support.
• Active directory 2003 user account add/ moves/deletions and created NTFS permissions
• DFS share management
• Exchange 2007 accounts folder archive/ creations
• Troubleshoot identify and fix all local desktop issues. Manage print que.
• AD Exchange account administration modify and mange user accounts and group permissions .
• Enterprise exchange administration, Creation and maintenance of email distribution lists
• Exchange calendar/shared folder permissioning and delegation.
• Provide support break fix for over 3000 desktop laptop computers. Setup and repair desktops, laptops, printers and wireless devices.
• Enter all help desk requests into the Magic Problem Management System. Follow up and update end users on the status of pending issues, and document actions.
• Deploy and maintain Desktop applications in a Citrix environment
• Log and manage Cisco phone changes requests
• Maintain requests for new hardware and software. Process requests for moves, new hires and termination.
• Technology Migration Projects, BES Server account admin duties, add, moves, changes.
• Setting up audio/video/teleconferencing equipment for meetings, reset passwords, unlock accounts, reset Citrix sessions
• Deploy packages via login script, Respond and process all email requests
• Responsible running reports via remedy business objects

Confidential

Network Administrator Account Admin Support

• Responsible for providing level first and second level phone and desktop support. Enter all help desk requests into the Magic Problem Management System.
• Provide remote support, via terminal server and VPN. Administer Remote Security Access RSA tokens.
• Responsible for Active Directory 2003 user account add/ moves/deletions.
• AD Exchange account administration modify and mange user accounts and group permissions .
• Exchange calendar/shared folder permissioning and delegation.
• Create and manage shares and NTFS permissions. Deploy packages via login script.
• Create maintain user accounts. Follow up and update end users on the status of pending issues. Train end users. Manage print que.
• Troubleshoot email applications Outlook, Lotus Notes, Group Wise .
• Deploy packages via login script, respond to and process all email requests.
• Hardware: Migrations Completed: laptops desktops.
• Software: Migrations Completed: windows xp windows 7 ms office 2007-2010 .
• Software: Migrations Completed - Groupwise Enterprise Exchange 2007-2010
• Ensure hardware/software is ordered and delivered as needed for installations
• Responsible for contacting customers, and providing info regarding deployment, scheduling
• Maintain rollout schedule requests and changes
• Responsible for running problem management reports metrics.
• Deploy and maintain Desktop applications in a Citrix environment
• Technology Migration Projects, BES Server account admin duties, add, moves, changes
• Troubleshoot, identify, and fix all local software hardware issues.
• Image, Restore Build, and Repair Desktops Laptops.
• SAP Maximo password unlock resets
• Refer high priority issues to 3rd level support. Documents actions by completing forms, reports, logs, and records.
• Log and manage Cisco phone changes requests.
• Troubleshoot Microsoft products Word, Excel, PowerPoint Outlook version 2003-2007, Windows 98, Windows XP, Windows 2000, Windows 7.
• Troubleshoot Adobe Acrobat, Netscape/ Internet Explorer, TCP/IP, and blackberry issues.
• Responsible for running reports via remedy business objects.

Confidential

Network Administrator

• Responsible for providing first and second level phone and desktop support for end users and executive level clients. Provide remote support via terminal server and VPN, and refer high priority issues to 3rd level support.
• Active directory 2003 user account add/ moves/deletions and created NTFS permissions
• Exchange 2007 accounts folder archive/ creations
• Troubleshoot identify and fix all local desktop issues. Manage print que.
• AD Exchange account administration modify and mange user accounts and group permissions .
• Enterprise exchange administration, Creation and maintenance of email distribution lists
• Exchange calendar/shared folder permissioning and delegation.
• Provide support break fix for over 3000 desktop laptop computers. Setup and repair desktops, laptops, printers and wireless devices.
• Enter all help desk requests into the Magic Problem Management System. Follow up and update end users on the status of pending issues, and document actions.
• Deploy and maintain Desktop applications in a Citrix environment
• Log and manage Cisco phone changes requests
• Maintain requests for new hardware and software. Process requests for moves, new hires and termination.
• Technology Migration Projects, BES Server account admin duties, add, moves, changes.
• Setting up audio/video/teleconferencing equipment for meetings, reset passwords, unlock accounts, reset Citrix sessions
• Image and rebuild computers/ laptops, Maintain schedule for all maintenance contract clients
• Deploy packages via login script, Respond and process all email requests
• Responsible running reports via remedy business objects
• Troubleshoot blackberry, Secure ID, RSA Token cards, Citrix, and VPN
• Troubleshoot high speed Cable Dsl wireless internet connectivity issues
• Administer Remote Security Access RSA tokens
• Troubleshoot Microsoft products Word, Excel, PowerPoint Outlook version 2003-2007, Windows XP, Windows 2000, 2003/XP/Windows server 2008 , Windows 7
• Troubleshoot email applications Outlook, Lotus Notes, Group Wise
• Troubleshoot Adobe Acrobat, Netscape/ Internet Explorer, and TCP/IP issues
• Manage and control all print queries, create end user documentation as required
• Perform password resets, Configure desktop machines and network connectivity
• Responsible for configuring and troubleshooting rca/vpn remote access software for new users

Confidential

Team Lead Account Admin Support

• Responsible for providing phone and onsite technical support as well as remote support via terminal server and VPN. Enter all help desk requests into the Magic Problem Management System.
• Maintain requests for new hardware and software.
• Active directory 2003 user account add/ moves/deletions.
• Exchange 2007 accounts folder archive/ creations.
• Manage print que, System reboots, PC and Laptop imaging RIS.
• Responsible for running problem management reports.
• Trouble shoot Cisco phone issues- resolve telephony issues, patch phone lines.
• Provide support break fix for over 3000 desktop laptop computers.
• Responsible running reports via remedy business objects.
• Process requests for moves, new hires and terminations.
• Technology Migration Projects, BES Server Management.
• Setting up audio/video/teleconferencing equipment for meetings, Reset passwords, unlock accounts, reset Citrix sessions.
• Image and rebuild computers/ laptops, Maintain schedule for all maintenance contract clients
• Deploy packages via login script, respond to and process all email requests
• Ensures that physical desktop connections i.e. RJ-45 Ethernet jacks, RJ-11 telephone modem jacks, connectors between PCs and servers, etc. are in proper working order.
• Troubleshoot blackberry, Secure ID, RSA Token cards, Citrix, and VPN.
• Troubleshoot high speed Cable Dsl wireless internet connectivity issues.
• Administer Remote Security Access RSA tokens.
• Troubleshoot Microsoft products Word, Excel, PowerPoint Outlook version 2003-2007, Windows XP, Windows 2000, 2003/XP/Windows server 2008 , Windows 7
• Troubleshoot email applications Outlook, Lotus Notes, Group Wise
• Troubleshoot Adobe Acrobat, Netscape/ Internet Explorer, and TCP/IP issues.
• Perform password resets, configure desktop machines and network connectivity.
• Responsible for new accounts / modification / deletion of all LAN accounts AD, Notes, Exchange .

Confidential

Technical Support Analyst

• Responsible for providing phone and onsite technical support for over 3500 users
• Manage and update problem management system.
• Provide remote support via terminal server and VPN.
• Troubleshoot Cisco phone issues.
• Provide support break fix for over 3000 desktop laptop computers.
• Work with software and hardware vendors to request service. Process requests for moves, new hires and termination.
• Reset passwords, unlock accounts, reset Citrix sessions, Image and rebuild computers/ laptops.
• Create and manage group policies, respond to and process all email requests.
• Enterprise Exchange account administration adds, moves and changes.
• Troubleshoot Microsoft products Word, Excel, PowerPoint Outlook version 2003-2007, Windows XP, Windows 2000, 2003/XP/Windows server 2008 , Windows 7.
• BES Server Management
• Trouble shoot blackberry, Secure ID, RSA Token cards, Citrix, and VPN
• Administer Remote Security Access RSA tokens.
• Troubleshoot high speed Cable Dsl wireless internet connectivity issues.
• Troubleshoot email applications Outlook, Lotus Notes, Group Wise versions 2003-2007
• Troubleshoot Adobe Acrobat, Netscape/ Internet Explorer, and TCP/IP issues.
• Manage and control all print queries, create end user documentation as required.
• Responsible for managing Windows desktops in an Active Directory environment.
• Creation and maintenance of email distribution lists.

Confidential

Technical Support Analyst Account admin

• Responsible for providing phone technical support for over 5000 users. Manage and update problem management system. Respond to email requests.
• Image and rebuild computers/ laptops.
• Working with software and hardware vendors to request service
• Troubleshoot Microsoft products Word, Excel, PowerPoint Outlook version 2003, Windows XP, Windows 2000, 2003/XP . Troubleshoot email applications Outlook, Lotus Notes, GroupWise
• AD administration modify and mange user accounts and group permissions adds, moves and changes. Enterprise Exchange account administrations add moves and changes.
• Responsible for managing Windows desktops in an Active Directory environment.
• Create and manage shares and NTFS permissions. Deploy packages via login script.
• Troubleshoot blackberry, Secure ID, RSA Token cards, Citrix, and VPN.
• Edit and update tickets in the Remedy Problem Management System.
• Create Metric reports from the Remedy Problem Management System.
• Provide coaching and mentoring on ticket handling and problem escalation.
• Configure desktop machines and network connectivity