OBJECTIVE:

• As a bright ambitious person, I enjoy working in a fast paced, highly motivating position where I can assist others while challenging and expanding my knowledge and understanding of the task at hand.
• I am seeking a fulltime permanent position as a Network Engineer with a hands - on approach and technological mindset for implementing IT network architecture, including configuration, optimization and supporting network management systems.

SUMMARY:

• Experience in network protocols routing and switching.
• Cisco technology knowledge in administration, implementation and support.
• In-depth knowledge of deploying and troubleshooting IP protocols.
• Experience on layer 2 switching and layer 3 routing.
• Dealing with escalating problems.
• Excellent experience in Implementing, Configuring, Troubleshooting and Testing of networking system.
• Core Competencies
• Motivated and self-starterActive Listening Skills Customer Focus
• Goal Oriented Team-OrientedTCP/IP Protocols
• Windows and Mac systemsCreative problem solvingLAN and WAN
• Wireless networkingMobile devicesProject Coordinator
• Strong planning skillsImplementation of networks

TECHNICAL SKILLS:

Network Management: SNMP, Cisco Works, SolarWinds, Cisco Meraki, Cisco LMS, Craddlepoint, Device Automation Reporting & Tasking (DART)

Platforms: Cisco IOS, JUNOS, Adtran OS, Alcatel-Lucent OS

Microsoft: SharePoint, Visio, MS Office 365, Windows Vista, 7, 10

Routing Protocols: RIP, IGRP, EIGRP, OSPF, IS-IS, BGP,HSRP, DMVPN

Infrastructure services: DHCP, DNS, SNMP, FTP, NTP

LAN technologies: Ethernet, Fast Ethernet, Gigabit Ethernet & 10 Gigabit Ethernet

Port: channel, VLANS, VTP, STP, RSTP, 802.1Q

WAN technologies: Frame Relay, ISDN, ATM, MPLS, VPLS, leased lines & exposure to PPP, DS1, DS3, OC3, T1 /T3 & SONET

Software: HP Service Center, LIMS, SAP, Citrix, SCCM 2007/2012, Putty, SecureCRT, TACRAD, CertVault, AIMS, ITSM

Database: Active Directory, Remedy, ServiceNow, SQL, Mainframe

Security: Symantec Endpoint Protection Manager, McAfee Endpoint Encryption

PROFESSIONAL EXPERIENCE:

Confidential - Columbus, Ohio

Network Engineer Consultant

Responsibilities:

• Assist enterprise customers with overnight activation and change to the network
• Responsible for remote execution of changes and also remote coordination of Global Resources (staff, vendors and contractors) to accomplish business requirements.
• Implemented solutions for LAN/WAN, Wi-Fi
• Implementation and execution of complex network hardware and software configurations for Cisco 1841/1941/6509/4948/4510/819 G using SecureCRT
• Collect and analyze data related to the production network infrastructure.
• Interact with global engineering, implementation and support teams during project turnover to ensure adherence to standards compliance.
• Implement and execute Ethernet (10/100/1000) technologies data network projects on a global scale consisting of over 10,000 devices and ATMs
• Implemented routing protocols such as Spanning Tree, CDP, DMVPN, VTP, ISL, RIP, IGRP, EIGRP, OSPF, BGP, MPLS, NAT, SNMP, VPN, DNS technologies, and layer 4-7 switching
• Created Cisco Primes for network equipment and create configurations for network equipment
• Support the Network Engineer Main Bridge to direct Field Engineers to assigned engineer for site upgrade.
• Collaborated with field engineers, electrician, security, rigger techs to install newnetwork
• Collaborated with field engineers to decommission oldnetwork via DART and TAMS
• Collaborated with Verizon Business to remove static routes for VZB Managed network
• Documented network changes and upgrades in ITSM
• Collect old circuit information for disconnect orders
• Attended and contribute to team and customer calls
• Provide dailyproject status reports
• Assist with 4G Wireless upgrade on over 1000 ATM
• Review syslog and configure SNMP reporting using various tools.

Confidential - Dublin, Ohio

Provisioning Engineer

Responsibilities:

• Assist enterprise customers with overnight activation and change to the network
• Collaborated with Internet service providers, project managers, network engineers to ensure successful activation, changes, decommission of network
• Responsible for troubleshooting and configuring enterprise CPE (customer premise equipment) for customers
• Responsible for network troubleshooting and configuring network elements in support of service activation using Putty
• Work with supervisor on special projects as the need arise
• Consistently comply with CPNI (Customer Proprietary Network Information) rules
• General office practices and procedures.
• Decommission networks schedule for removed and configured new enterprise T1, DS3, Frame-Relay, E-lag, and DS1
• Process change orders as FIFO orders
• Network configuration basic IP security protocol
• Configured a variety of private networks and public networks
• Internet application protocols (SSH, DNS, Radius/TACACS, HPNA)
• Basic configuration of VOIP
• Advanced configuration of MPLS, BGP, QOS, VOIP, SNMP, OSPF, VPLS, T1, PPP, Multicast, E-lag, SSO
• Command line operation of Cisco, Juniper, Alcatel-Lucent and Adtran routers and switches
• Documented network changes, decommission, upgrades, and network install of enterprise customers
• Unified communications product and services

Confidential -Columbus, Ohio

Network Engineer Consultant

Responsibilities:

• Implemented IT network projects: Installed, configured and maintained network services, hardware systems and peripheral equipment/devices
• Configure Cisco Routers 4431, 5520 Wireless controller with access points and Cisco switch 3650 POE
• Implementation and manage data network (LAN, WAN)
• Maintain security infrastructure setup
• Communicate and escalate vendor issue effectively
• Document implementation protocols, change protocols
• Daily monitoring of Cisco Switches, Cisco routers and Access Points.
• Unified communications product and services
• Respond to alarms & incidents related to data or voice network Wireless Assess Point Management
• Implemented and configured BGP, multicasting protocols of new network design
• Implemented Asset Tag Inventory System
• Resolve network related issues

Confidential - Etna, Ohio

System Analyst Consultant

Responsibilities:

• Provided daily operations support and maintenance for network systems (including wireless and VoIP) under limited supervision.
• Proactively monitors networks to provide stable, dependable network services across multiple platforms.
• Configured and troubleshoot network hardware including Cisco Router, Cisco Switch, Cisco, and Access Point.
• Maintained LAN/WAN/wireless/VoIP operations by working with network facility and hardware/software vendors to ensure timely problem resolution.
• Maintained and utilized network management applications to identify network faults
• Ensure the provision of data or other telecommunications access to customers, and the movement of information from one location to the other.
• Supported new store openings by configuring new hardware.
• Unified communications product and services
• Participated in on-call rotation.
• Phone and Data Circuit support.
• Supervised Conference Bridge to direct field to assigned system analyst for the retail location.
• Overseen upgrades and decommission of existing hardware schedule for my assigned location.
• Document changes, upgrades, and decommission hardware
• Reviewed and updated retail location via SharePoint details success or delays to the Project Manager to ensure project was successful and on budget.
• Maintain Method of Procedures (MOP) documentation for system analyst and field technician.

Confidential - New Albany, Ohio

I.T. Service Desk Consultant

Responsibilities:

• Answers staff questions in person, via phone or email on supported applications.
• Troubleshoots monitors, payment software, faxes, scanners, computer problems.
• Unified communications product and services
• Determines source of computer problems (hardware, software, user access, etc.).
• Advises staff on appropriate action.
• Serves as liaison between staff and the technology department to resolve issues.
• Works one-on-one with staff on application projects.
• Documents resolutions for future .
• All other duties as assigned.
• Symantec Endpoint protection for units at each location

Confidential - Westerville, Ohio

ATM Analyst Consultant

Responsibilities:

• Provide technical support and assistance using computer hardware, standard desktop applications or client software applications
• Act as a liaison between clients or customers and other client IT organizations or external IT vendors
• Document all IT trouble tickets as they occur via several proprietary ticketing system such.
• Escalate to leadership and follow up as needed to ensure immediate resolution of critical issues.
• Troubleshoot hardware, software and network related problems via phone and remote access.
• Microsoft XP operating system and Windows Server 2003/2008
• Microsoft standard desktop applications including Word, Excel, PowerPoint, Visio and Outlook
• Active Directory with group policy management
• Assisted via bridge line with multiple technicians at once to resolve and update various departments to get the issues resolved.
• Resolve escalate IT system ticket.
• Proficient use of Microsoft applications, most shrink wrapped software, wireless connectivity, and proprietary applications
• Overseen and managed Conference Bridge for field technician onsite to complete ATM upgrade from Windows XP to Vista.
• Unified communications product and services
• Document changes and upgrades to ATM sites via ITSM

Confidential - Dublin, Ohio

Helpdesk Analyst Consultant

Responsibilities:

• Installed and troubleshooting problems with Confidential s VPN Client.
• Administer active directory, mainframe, and other user accounts
• Proactively identify potential issues in the enterprise environment; alert incident management and peers as appropriate
• Deactivating account and unlocking password in Active Directory.
• Provide specialized and timely technical support via phone and email to resolve issues.
• Effectively providing first call resolution.
• Document support processes and procedures for knowledgebase articles
• Monitor call queues and manage work schedules
• Configured and troubleshot wireless devices and Blackberry connectivity issues.
• McAfee Endpoint encryption management for all employees
• Unified communications product and services
• Process service requests, including remote software installations, access requests, and RSA token distribution

Confidential - Dublin, Ohio

Data Coordinator

Responsibilities:

• Collaborated with Network Engineers on surveys and availability of service
• Liaison between vendors and customers to ensure positive business relations
• Troubleshoot and performed updates remotely to personal devices
• SME corporate wide system tools such as MARS, MTAS, Remedy, GuardLink, and various other systems
• Participated with other colleagues to develop a tool that could monitor and report feedback regarding internal and external experience
• Unified communications product and services
• Diagnosed equipment and service malfunction
• Facilitate and lead team huddles
• Analyze network coverage to resolve connectivity completion.
• Utilize multiple customer support application to efficiently assist customer and agents
• Handle high influx of inbound calls
• Responded to customer inquiries and request
• Collaborated with Financial Services Consultant to correct system upgrade
• Participate in focus groups to improve processes
• Provide on new promotions and work with new hire classes as subject matter expert
• Diplomatically resolved customer complaints and defused tension to ensure customer retention