Professional Profile: IT Professional with demonstrated experiences and success within various realms of Information Technology that surrounds Cisco Unified communications, network engineering, security, systems and network administration. Seamless track record of managing IT MIS corporate offices and branch facilities, including several warehouse start - ups from ground zero offering effective leadership, project management, and client consulting in regards to design and setup within networking, Telecom, VoIP and RF infrastructure.

Technical Environments:

Operating Systems:

• Microsoft Windows Server, Windows 2000 XP Vista 7
• Red Hat Enterprise Linux 5, Novell, UNIX, HP-UNIX, AS 400, SUN Solaris, Oracle 9i

Software:

• Microsoft Office Suite 2010, Microsoft Outlook Exchange 2010
• Cognos-Impromptu, WMS, Informix, HelpSTAR 2010, Oracle Client ODBC Admin
• Cisco Call Manager, Cisco Unity and Express, Cisco Unified Personal Communicator, Microsoft Lync, CuciMOC Integration, Cisco Presence instant messaging protocols, Cisco UCCX and MCM
• Corporate Antivirus Trend Micro, Symantec Endpoint Protection, Sophos, McAfee
• APC InfraStruXure Manager, Speco DVR Remote Security Camera, HP OpenView
• Microsoft Management Console, Microsoft Active Directory, Terminal Services
• Symantec Netbackup Admin Console 7.0.1, Systems Management Server SMS
• EMC Clariion Navisphere with snapshot technology, VMware Virtualization
• SAP GUI for Windows, On-Time 2010, Citrix Receiver for I-Pads Laptops, Remedy, Track-IT

Internet Wireless Electronics Networking Topologies:

• Cisco VPN, Cisco Linksys Routers, Cisco Catalyst Switches, Cisco 7800 Servers, Linksys Hubs, Dell Power Edge Servers, HP UNIX Servers, iSCSI SAN Storage, DIGI's, Teklogix RF wireless mechanical wiring, T1 T3 DS3 Fiber, CAT 3 5 6
• Dameware Remote Support RDP and RDC, proxies, network security and firewalls, Radius, Frame Relay, Point-to-point carrier technologies, IP sec, IP multicast, Mobile IPhones, I-Pads, Smartphones and Android technologies
• IP routing protocols - LAN, WAN, IP IPX, TCP IP, ISDN, DHCP, DNS, NAT, VoIP, SNMP, FTP, SMTP, 802.11, MPLS, QoS, ARP, CDP, POE, RIP, EIGRP, BGP, OSPF, VTP, MGCP, SIP, ATA'S, IPSwitch WhatsUp Gold, SolarWinds Orion, Call Manager H.323 Gateway, Call Manager Gatekeeper, Cisco Unified MeetingPlace, Cisco TelePresence Video Conferencing, ADSP Air Defense System Protocol, NetDB

Work Experiences:

Network Engineer

Confidential

• Adjust network sizes to meet volume or capacity demands.
• Coordinate network operations, maintenance, repairs or upgrades.
• Design, build, or operate equipment configuration prototypes, including network hardware, software, servers, or server operation systems.
• Determine specific network hardware or software requirements such as platforms, interfaces, bandwidths, or routine schemas.
• Develop and implement solutions for network problems.
• Develop conceptual, logical or physical network designs.
• Responsible for determining user requirements and design specifications for computer networks.
• Cisco Network savvy with Cisco WAN/LAN/WLAN/VOIP proficiency on routers, switches, apps, call managers, voice gateways, NetDB and Air Defense Systems Protocol configurations of Wireless Access Points.
• Network proficiency in MPLS with BGP routing, including streaming statistics for packet loss and jitter.
• Experience troubleshooting with telecom providers and familiarization with network monitoring tools utilizing Solarwinds and IPSwitch WhatsUp Gold for analysis of bandwidth utilization.
• Supporting network activities throughout Latin America and the Caribbean.

Information Center Specialist

• Managed two plant facilities within all aspects of IT, which included data/voice networks wiring vendors via SLA's to escalate issues, coordinating electrical conduit, network and phone installs.
• Utilized the On-Time and Track-IT software to open, track and rectify work orders within the MIS support group, including after-hours on-call rotation issues within VPN, password resets and other network related connectivity issues within various operations and other offsite facilities.
• Implement, configure and modify new user network and email accounts, including password resets within Active Directory, SAP and PeopleSoft for our corporate branch offices for 1000 users.
• Maintain and configure email for Android, Smartphone, IPhone and I-Pad devices.
• Configure, install and maintain PC laptop I-Pad images, hardware, software and applications via SCCM this includes deployment of Win 7 and Win XP images to machines with required updates.
• Currently possess the ATF alcohol, tobacco and firearms explosives permit as required.
• Tailored the Cisco Unified MeetingPlace and Unified Video Conferencing within integrating audio, video and web conferencing to give online and on-site meetings a natural and effective in-person quality.

Vicky Justice

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Cisco Network Engineer VoIP Manage the start-up phase deployment of Cisco VoIP phones throughout the FedEx site locations, which included multiservice infrastructure, unity unified messaging, IP gateways, legacy integrations with traditional PBX systems, Avaya and Nortel voice components.

• Configure and maintain SRST, QoS, voice routing protocols and voice gateways.
• Communications VoIP group, data networks and related network infrastructure devices.
• Utilized the Remedy software to open, track and rectify work orders within the Unified
• Implement, configure, install and modify new existing user voice mail accounts, while utilizing Cisco Call Manager, Cisco Express, Cisco Field Unity, Cisco Unified Presence and Cisco Unified Personal Communicator.
• Provide regular status reports on tasks accomplished, current issues and progress toward goals.
• Review data monitoring stats and confirm SLAs are being obtained with carriers.
• Manage data/voice networking relationships and work with vendors to escalate issues when appropriate and hands-on experience working with Cisco hard and soft clients.

Network Administrator IT Technician

• Facilitated and managed this start-up for a new Data Center facility within network infrastructure for the configuration and installations of Cisco VoIP phones, desktops, laptops, Laser and Zebra printers, cabling, wiring, switches, routers, servers, hubs, modems, VPN, WI-FI, wireless networks and Fiber DS3 multiplexers.
• Maintain and configure Blackberry, PDA, Android and Smartphone devices.
• Serve as the primary IT point of contact in communicating issues, addressing concerns and implementing the best practices within IT that involves rapid technology changes, system requirements, and IT security while partnering with management staff and the MIS network team.
• Implement, configure and modify new user network accounts and password resets within Active Directory for our corporate and branch offices for 300 end-users.
• Manage, configure and administer user account protocols within Cisco VoIP, Call Manager, Cisco Express, Cisco Unity voicemail, Cisco Agent Desktop, Cisco Communicator and Microsoft Exchange Outlook email.
• Installation and maintenance of multiple servers, iSCSI SAN hardware software OS.
• Provide EMC Clariion disk drive support and maintenance.
• Conduct disaster recovery backups for production test servers and file data systems.
• Maintain and administer group policies via Active Directory within IT security, Internet and Intranet.
• Provide new hire training for employees utilizing company software, applications, RF equipment, barcode scanners, and security login credentials.
• Ensure that all pc's laptops have the latest Microsoft updates and patches WSUS .
• Install, configure, access and analyze the need for PC hardware software performance upgrades and requests for new hardware and software prior to deployment.
• Team member on various migrations, which included the proprietary email system from Novell to Microsoft Active Directory Novell GroupWise to Microsoft Exchange cluster upgrade.
• Administer and maintain surveillance security and intrusion detection systems, including the server room APC UPS hardware for any load discrepancies affecting network equipment, ensuring stabilized power supply AC.
• Coordinated the electrical conduit groundwork for the server room APC UPS battery backup equipment, including rack mounting enclosed units, telecom wiring closet, server room and network device infrastructure.
• Assist in facilities support, security, space planning, data storage retention, vendor relations and contractor negotiations electrical wiring, data voice cabling within all aspects of IT.

Field Systems Specialist

• Managed and facilitated the start-up for this new Data Center warehouse facility that supported 200 users locally and remotely, which included the ground installations for network devices, servers, routers, switches, DIGI's, Laser and Zebra printers, desktops, laptops and RF controllers. Coordinate, maintain and implement the wiring for the RF wireless equipment, antennas, access points, and terminal wiring to forklifts, including repairs and implement configuration for barcode scanners, Intermec RF scanners hand-held guns.
• Utilized the company's database UNIX client server platform for implementing database and system performance upgrades Maintain Unix tape backups for disaster recovery.
• Configure, install and maintain PC Ghost images, hardware, software and applications.
• Troubleshoot and resolve networking issues within hardware, software, servers, routers, switches, including related telecom equipment, and RJ11 RJ 45 cabling terminations.
• Administer and maintain the voice mail system for adds moves changes as required.
• Travel to offsite plant to oversee and perform IT support Ability to operate scissor and boom lifts.