Senior Systems Engineer Resume Profile Honolulu, HI - Hire IT People

Objective

I am seeking an IT position where I can fully utilize my experiences in customer hardware and software technical support and system integration in an enterprise environment. I will relocate.

Experience

Senior Systems Engineer

Project Manager for installations, maintenance, upgrades, and repairs to customer equipment i.e. HP Proliant Server, EMC Equipment Shared Storage, NAS/SAN and Backup Appliances , desktops, Cisco equipment, VMware software, Nimble storage
Develop recommendations/solutions for infrastructure design or redesign of virtual environments based upon customer goals and challenges
Design/Architect, implementation, upgrading, and support of Virtualized Environment Solutions, Backup/Recovery solutions and Shared Storage Solutions
Creating, implementing and documenting technical practices and procedures for Hardware and Software including but not limited to HP/EMC/Microsoft Server OS's and applications, Hardware/Software and VMware
Prepare client presentations utilizing various electronic media
Develop project plan and provide coordination between vendors, sub-contractors, and end user/customers through verbal and electronic communications
Prepare user documentation for procedures and operation of new environment or installed equipment.
Provide training for end users/customers on best practices and use of tools and technology
Experience with DNS, DHCP, Active Directory
Experience with application management, installation of Exchange/Outlook and SQL.
Experience with LAN/WAN, Windows Server 2000/2003/2008/2012, Windows 7, Microsoft Office Suite, TCP/IP

Field Technical Support II,

Act as lead when performing onsite installations, maintenance, and repairs on HP customer equipment at locations in Hawaii and Guam HP Proliant Server, notebooks, desktops, Cisco equipment, Dell equipment and printing products
Key HP clients included Kaiser, Bank of America, Queens Medical Center, Longs Drugs/CVS, all branches of government including Senate offices, etc.
Tasks were primarily hardware-oriented however, knowledge in operating systems and networking was required to effect a holistic solution.
Develop repair plans, installation plans, and escalation plans as necessary.
Conduct customer updates, organizing and presenting information to convey major points clearly and persuasively for installations, problem resolution, etc.
Performed hundreds of customer contacts per month throughout the state
Maintained a high level of customer satisfaction, achieving many HP customer satisfaction bonuses and awards.
Experience troubleshooting phone systems for companies such as State Farm Insurance and Bank of America

Enterprise Technology Solutions Engineer III,

Responsible for providing technical support for HP Servers, Operating Systems, Remote Deployment and Management software
Clients included internal/external HP clients and select HP global customers
Management of troubleshooting problems involving software and/or hardware and facilitating solutions in a timely and accurate manner
EMC Certified in the following: Information Storage and Management V2, Backup Recovery Avamar Specialist, Data Domain Deduplication, Backup and Recovery, Backup Recovery Solutions Design Exam for Technology Architects, SE Accreditation: Backup Recovery 2014
VMware Professional Certified VCP
Received awards in both customer satisfaction and technical solutions.
Create clear, concise, and understandable documentation to accurately report issues and solutions for management
Nimble Storage Accredited
Cisco TPM Third Party Maintainer Certified for Cisco for HP
HP-UX Administration Certified
Dell Hardware Certified
Networking Certification from Regis University Colorado
A Server Certified

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Senior Systems Engineer Resume Profile

Honolulu, HI

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