PROFESSIONAL SUMMARY

Over seven years of I.T. experience in system administration, software deployments/ implementations and maintenances. Proven leadership skills in managing and mentoring teams to achieve their objectives. Excellent interpersonal skills, effective communication and problem solving skills utilized to lead the team to its excellence.

COMPUTER SKILLS

Operating Systems:Linux, HP Unix, RedHat ,Solaris, AIX, Windows 95-2000,NT,XP, Vista, Windows 7.

Databases:Oracle, MS SQL Server

Application Servers:Weblogic 8.1,9.2,10.3, Websphere ,Tomcat,MQSeries

Webservers:Apache, IIS, iPlanet

Monitoring Tools:Business Availability Center (BAC), Alive, Sitescope, Real User Monitor (RUM), Diagnostics, Netcool.

Ticketing Tools:Hp Service Manager (HPSM), Remedy. HP Service Desk (HPSD), HP Operations Manager (HPOM), HP Server Automation (HPSA), Peregrine.

Other Tools:Microsoft Excel, MS Word, MS Project, Visio, Outlook, Power Point Presentation ,Toad

Experience Summary

• 7 years of IT experience and 5 years of experience in Confidential on various platforms.
• Role as a Release Manager for the intranet applications of Confidential, performing Change Management and Change Configuration.
• Holding a role of SME (Subject Matter Expert) and TSM (Technical Senior Manager)
• Lead role in recovering the internet and call center applications during the Business Continuity Exercise (BCE) conducted at Confidential.
• BEA Certified Weblogic Administrator.
• Experience in Installation, Administration, Configuration, Clustering, Scaling of Oracle Weblogic in CapitalOne, VA, USA
• Configured and setup Secure Socket Layer SSL for data encryption and client authentication.
• Implementation of Identity Management, LDAP Directories, Single Sign-On (SSO), Access Management, Role-Based Access Control, Authentication and Authorization technologies.
• Extensive working experience in setting up Weblogic cluster environment, including Weblogic Domains, Admin Servers, Managed Servers and Node Manager.
• Installed and configured Iplanet and Apache Web Servers in various environments like Sun Solaris,Red-Hot Linux, HP-UX and Integration of the same with the Weblogic.
• 24x7 support of operational support, best practice Troubleshooting, Monitoring and Maintenance.
• Technical Manager leading two teams’ with seventeen reportees. Responsible for the team’s delivery on Releases and Rollouts, Incident Support, Service Requests. Responsible for leading the Technology Operations Center (TOC) of the project. Lead role in handling the high severity incidents, Change Management and Event Support.
• Point of contact for the clients for any escalations or discussions.
• Responsible for preparing the invoicing and finance tracker.
• Responsible for conducting the governance meetings with the clients and for acquiring the CSAT survey.

Project Details

1. Confidential, Richmond VA

Roles:- System Administration/Project Manager. Aug’07 -Current

Technical Support

• Installed, Configured and Administrated Weblogic 8.1, 8.1, 9.1 and 9.2 in clustered and non-clustered environments.
• Installed iPlanet and Apache Webservers and Configured proxy plug-in for weblogic servers
• Recovery of internet and call center applications during the Business Continuity Exercise (BCE) activity conducted by Capital One. Staging of the code, Deployment of the code, restarting of the services, performance testing.
• Plays the role of SME (Subject Matter Expert) and TSM (Technical Senior Manager) for two of the applications of CapitalOne. Provides end to end support and delivers SQR reports to the clients to assess the Service availability of the application.
• Based on each years BCE activity, submitted Service Improvement Plans to facilitate a quicker recovery.
• Co-coordinating with Clients for UNIX patches scheduling and downtimes related.
• Coordinated production outages and facilitated resolution by working with several teams like UNIX, Network, Database, Infrastructure and Application teams
• Created Realm security policies for secure access of JNDI,JMS and JDBC
• Created various batch jobs /Purge jobs to support the CapitalOne Environment.
• Implemented WorkOrders with HP service Desk and HP Service Manager. Performed the deployments of CapitalOne Offer services and Fraud Applications.
• Maintaining weblogic servers for portal web applications, databases and services.
• Fine tuning the servers for application performance.
• Administer WebLogic Services, including JDBC connection pools and multi-pools, and JMS servers, stores, and destinations;
• Tune settings to improve server and application performance.
• Modify and monitor domain and server configurations.
• Monitoring and tuning Java application servers for performance
• Working closely with Developers to troubleshoot the issues in codes.
• Involved actively in troubleshooting application issues by analyzing the performance metrics from Weblogic console, thread dumps and polling certain key mbean attributes using weblogic ADMIN utility. Have a vast experience in analyzing issues using monitoring tools like BAC,Sitescope and Alive.
• Performance Tuning by Managing and Monitoring the Java Virtual Machine (JVM) performance by Weblogic Heap Size, garbage collection, Execute Threads, EJB Cache size, JDBC Pools and Multi pools.
• Configured database connectivity using Connection pools and Data sources.
• Managing Security issues in using roles for development, testing and production environments.
• Perform server startup, shutdown and other maintenance tasks using UNIX (Korn) Monitoring free space, disk usage, locating files, checking & clearing log files, administration and monitoring of file systems, network & virtual memory statistics using the monitoring tools.
• Documented the new informations which are being used by the entire team.
• Worked on the user tickets with the assistance of already existing Business Rules.
• Worked on creating monitoring using BAC, Sitescope and Alive for all the Internet/Intranet applications. Worked on creating ticketing mechanisms using HPSM, HPOM.
• Designed and documented all changes and reviewed with Business for approval.
• Provided 24x7 supports for major applications that involved troubleshooting issues in application components, application servers, web servers, integration environments, load balancers and DNS aliases

Project Manager Tasks

• Leading a team to achieve the 5-sigma, target goal of the company, to attain 10 minutes downtime/month among Critical Applications, reduce high severity incidents, and reduce Mean Time to Resolve (MTTR).
• Conducts TSM (Technical Senior Manager) meetings with the clients on various Lob’s we support on a weekly basis.
• Conducts CSAT meetings and obtain CSAT reports on a monthly basis, takes feedback and acts to close gaps.
• Conducts Governance meeting on a monthly basis, discusses on the achievements and targets.
• Responsible for communication, inclusion of status reports, Risk management, Problem Management,
• Works on the Finance tracker for the entire engagement.
• Obtains Service Level Agreement (SLA) Waiver for SLA missed tickets.
• Works on Releases and Changes Report and responsible for estimation and billing.
• Taken the additional responsibility of working as TSM (Technical Senior Manager) for the applications which falls under the E2E (End to End) Support model.
• Identifies the decommissioned systems and keep the billing tracker up to date.
• Works on NADM requests and onboarding/offboarding of applications.
• Conducts meetings with the offshore shift leads in making the onsite/offshore model work smooth.

2. Confidential

Role - Level 2 System Administrator June ‘07 – Aug’07

Responsibilities /Contributions

• Attended design decision meetings with SME s and Stake holders and created documents
• Performed complete Release management activities.
• Actively participated in reviews and defect meetings
• Created new Purge jobs for several Tables in Shell Scripting for DB maintenance
• Have been responsible in deploying the Work Orders on time.
• Have been responsible for the trouble shooting of QA issues Have made support documents for the project.

3. Confidential Aug ’05 – May ‘07

Role: - Level 1 System Administrator

Responsibilities /Contributions

• Monitor different types of servers, applications and network devices using Netcool MonitoringTool.
• Raise tickets on any failures and escalate to appropriate group with prior intimation using
• Remedy Ticketing Tool.
• Co-ordinate with ATT and Verizon Business who maintain WaMu
• Network for all outages and maintenance activity.
• Facilitate ATT for dispatching Technicians toWaMu sites by coordinating with Senior/ Regional Duty Managers and Tier III Technicians.
• Audit tickets to ensure quality in Service Delivery Escalate the pitfalls in the process which added to process streamlining.
• Provide performance status to the client on a weekly basis.
• Ensure process adherence of Team Members.
• Acting shift lead for the 6 months.
• Trained new recruits to the team about all the processes which we adhere
• Developed Design Documentation for assigned projects based on the Requirement Documents and Business Needs .
• Participated in walkthroughs and weekly team leads meeting to determine the progress, issues and concerns in the project.
• Responsible Shift planning and resource allocations.
• Responsible for client escalations and Weekly meetings.

CERTIFICATIONS: - BEA Weblogic 8.1 Administration

Education Details

BSEE Electrical & Electronics EngineeringConfidential University