SUMMARY OF GENERAL QUALIFICATIONS

• More than 20 years of experience as an individual contributor and team lead in the areas of Infrastructure Architecture, IT Operations, and System Network Engineering and Administration in support of mission-critical Infrastructure and applications within Small Businesses, Enterprises and Managed Hosting Providers
• In-depth knowledge and hands-on experience with wide range of legacy and current technologies that allows me to rapidly assess technical scenarios and offer insight and recommendations for improved performance and efficiencies as well as to work constructively in and between cross-functional teams.
• Outstanding analytical and problem solving skills at both the technical and business operations level.
• Using my entrepreneurial work ethic and situation ownership mentality I consistently deliver quality results working as a member of a team, independently, or as a manager of a small team.
• Accomplished at creating and introducing innovative solutions, systems, methods and procedures that reduce expenses, increase productivity and uptime, grow revenues and enhance customer satisfaction.
• Excellent communication skills with the ability to convey complex technical concepts to audiences with varying levels of technical knowledge and expertise.
• Strong ability to manage multiple projects, tasks, and resources simultaneously while maintaining an emphasis on quality and service - particularly in fast-paced dynamic environments.
• Superior ability to build and maintain collaborative business relationships with senior management, vendors, co-workers, clients, and staff.
• Equally comfortable in behind the scenes operations as well as customer-facing roles, including pre and post sales engagements and technical presentations.
• Team manager/leader that leads by example, provides excellent mentoring, applies best practice strategies, values team participation and does whatever is needed to complete the tasks at hand.
• Outstanding telephone support and call-control skills with ability to provide high quality service and high levels of customer satisfaction to clients of all technical levels.

GENERAL TECHNICAL PROFICIENCIES

• Server Networking Hardware: Dell, IBM, HP Blades, Fortinet, SonicWall, Juniper, Riverbed, Cisco
• Virtualization: High-Availability Microsoft Hyper-V/VMM and VMware/vCenter
• Storage Systems: Equallogic PS4xxx PS6xxx, Some NetApp EMC, StarWind, iSCSI, FC, NAS, DAS
• Operating Systems: Windows NT 4.0 through Windows 2012, RedHat ES, CentOS
• Messaging Database Platforms: Exchange 2003 2010, Lync 2010/13, QMail, MS SQL 2000-2012
• Data Center Operations: Facility Management HVAC/Power/UPS/IP , Security, Structured Wiring ToR/EoR
• Security/AntiSpam: Postini, GlobalRelay, ZixCorp, WebSense, Sophos, IronPort, SonicWall, Barracuda, SPAMExperts
• Networking: OSPF, BGP, VPN, VLAN, TCP/IP, ATM/FR, T1, DS3, GigE, VoIP, MLPPP/PPP, Cisco IOS/CLI/ACL, ARIN Ops
• Protocols/Communications: Expert Level DNS, NAT, VPN, IPSEC, SSL, DHCP, MAPI, IMAP, ActiveSync, Blackberry
• Backup and Disaster Recovery Tools: Acronis, BackupExec, R1Soft, Microsoft DPM, AppAssure v4/v5
• Monitoring Systems: WhatsUp, Netflow, Cacti, Microsoft Operation Manager SCOM , SolarWinds Suite

AREAS OF HANDS-ON SPECIALIZATION

Hands-on Engineering, Implementation, Operations and Support of the following technologies:

• Microsoft Exchange 2003, 2007, 2010: Design, implementation and operations of high-availability Exchange solutions using best practice approaches. Work involves mailbox storage/LUN design, I/O calculations, role placement, DAG design, and Jet Stress performance analysis. Routine day-to-day administration using Management Console and Power Shell. Function as SME for L3 escalations.

• Virtualization: Hyper-V 2008 2012, VMware ESXi 3.5-5.1 . Design, implementation, and operations of high-availability clustered solutions and related technologies concepts iSCSI, MPIO, replication/DR, snapshots, live migrations/vMotion template creation. Management using Microsoft Virtual Machine Manager and vCenter, respectfully.

• Storage Area Networks: Design, implementation and operations of SANs based on EqualLogic and NetApp products. Designs were primarily in support of virtualization, database messaging storage and based on iSCSI across enterprise class switching fabric such as Cisco and Dell. Experience with SAN-to-SAN replication within and between data centers.

• Server Administration: Senior Level Microsoft Server and Network Administration Engineering skills. System requirements alignment, deployment/patching, performance/troubleshooting, large scale Active Directory design and management, DNS, DHCP, imaging and disaster recovery. Mid-Level experience with Linux variants such as CentOS and Redhat ES, including general operations, updates, performance monitoring and service operations such as SMTP, DNS, Apache, etc.

• Networking: Design, implementation and operation of TCP/IP networks primarily within data centers using TOR and core/aggregation strategies. Well versed in Cisco IOS on Layer 2 and 3 routers/switches and related protocols and concepts such as OSPF, BGP, ACL, VLAN/Trunking, STP, LAG and subnetting/inverse masking. Have worked extensively with all Tier carriers in the areas of service selection, design, implementation, operations and trouble-shooting of connectivity, routing and BGP peering.

• Operations Philosophy: Emphasis on complete documentation, knowledge transfer mentoring, meaningful policies and procedures, simple and effective design, and comprehensive monitoring with well-designed alerts and escalation procedures. Strong proponent of ITIL and RASCI principles.

• Data Center Management: Power distribution and capacity planning, physical space arrangement, structured fiber copper cabling/network design, remote access and power control, vendor management, costs containment and reduction.

• Support: Able to effectively deliver L3 support for complex systems and also comfortable providing L2 support as an over-flow agent. Excellent call control, client/user relations, follow-up and communications. Outstanding at maintaining composure and professionalism under highly stressful encounters and able to calm and reassure frustrated and/or worried users. Able to manage crisis situations with focus, accuracy and rapid response.

PROFESSIONAL EXPERIENCE

SENIOR SYSTEMS ENGINEER

Confidential

TECHNICAL RESPONSIBILITIES AND CONTRIBUTIONS

• VMware v5.1 Operations and Support
• Microsoft Exchange Management and Maintenance
• EMC Storage Management
• Active Directory Management
• Layer 2 3 Network Engineering Operations
• Cisco ASA Firewall/VPN Solutions
• Research BOYD Strategies MDM Solutions
• Microsoft Office365 Implementations

Confidential

SENIOR WINDOWS SYSTEMS ANALYST

TECHNICAL RESPONSIBILITIES AND CONTRIBUTIONS

• Provide insight, mentorship, and technical leadership primarily to the Server Operations Team.
• Day to Day management of Exchange 2010 DAG Infrastructure including Message Tracking, Resource Management and Backup/Recovery and trouble-shooting
• Physical and Virtual Windows 2008 and 2012 builds and operations
• Storage Provisioning from Hitachi SAN across Brocade FC Fabric
• Hyper-V Cluster Design, Deployment and management
• Active Directory Management
• Assisted with implementation and management of Microsoft UAG 2010 Cluster
• Initiate IT Operations Framework development and roll-out