SUMMARY

• Atlassian Tools Administration (Jira, Bamboo, Stash), with strong knowledge on administration, configuration and customization of Atlassian tools like JIRA, bamboo and Stash.
• Strong knowledge on system administration, configuration and customization of Atlassian tools.
• Experience on upgrading Atlassian products like confluence, JIRA and bamboo
• Strong knowledge on JIRA administration and JIRA workflow design and JIRA service desk
• Strong knowledge on Atlassian Crowd for central identity management
• Interacted with the Development and testing teams to implement and run build systems
• Strong knowledge on administration of GIT, SVN and Atlassian products
• Knowledge of continuous integration process using Jenkins and Bamboo
• Strong knowledge on Linux and windows system administration
• Experience in writing Jira API Tools to auto - move Service Desk tickets of one issue type to a Jira project of another issue type and to extract the list of Jira users with the respective Jira Groups and Project Roles
• Experience in writing Jira API Tools to auto-move Service Desk tickets of one issue type to a Jira project of another issue type and to extract the list of Jira users with the respective Jira Groups and Project Roles
• Worked with customers to design and configure the JIRA and Confluence applications (e.g. projects, workflows, screens, fields, permissions, plug-ins)
• Proficient in the performance of in-house staff training & recruitment, asset management and control, and report preparations.
• Experience in Customizing Gardets/Report development using Atlassian SDK and Java
• Rolled out a Service Desk from the scratch and integrated with other tools using Atlassian SDK
• Highly skilled Confidential creating custom build projects, workflows, schemes, etc.
• Capable of managing larger groups of workers, or simultaneously supervising several smaller projects or production teams.
• Implemented Continuous Integration and Continuous deployment using various CI Tools like Jenkins, Hudson, and Bamboo.
• Ability in managing all aspects of the software configuration management process including code compilation, packaging, deployment, release methodology and application configurations.
• Automate the build and deployment of an n-tier enterprise system application with multiple underlying technologies.
• Create and maintain detailed technical and user facing documentation.
• Train, guide, and assist end-users in use of all Atlassian Tools.
• Create, maintain and support dashboards and advanced filters for end users reporting capabilities.
• Tested data migrated from legacy system to oracle by writing and designing SQL queries.
• Enterprise Applications with Java/J2EE technologies & developing applications with agile methodology.
• Strong knowledge on Linux and Windows system administration

TECHNICAL SKILLS

Atlassian Suite: JIRA, Crowd, Confluence, Crowd, Bitbucket server, Fisheye, Crucible, and Stash

Automation Tools: Jenkins/Hudson, Anthill Pro, Bamboo, Cruise Control, Team City, Build Forge, Artifactory, Nexus, SonarQube, Cucumber, Xunit, Web Driver

Testing Tools: Junit, IBM Rational Performance Testing (RPT), Neoload, JMeter, Fiddler and JIRA, Maven and Ant

Databases: ORACLE 8i/9i/10g, SQL 2008, My SQL 5.0, DB2 UDB

PROFESSIONAL EXPERIENCE

Sr. JIRA/Atlassian Tools Administrator

Confidential, Mountain view, CA

Responsibilities:

• Provided Confluence Data Center and Jira Data Center administration support.
• Evaluated existing JIRA Implementation and recommended best practices on its future configuration based on meetings with and feedback from team members.
• Administrated and managed Atlassian tool suites, (installation, deployment, configuration, migration, upgrade, patching, provisioning, server management etc.)
• Customized migrated JIRA projects as requested by users, including optimizing workflows, creating custom calculated fields to support reporting needs, and managing gadgets/widgets.
• Work with individuals and teams to optimize JIRA workflow functionality as it relates to the team's processes as well as provide companywide visibility.
• Trained individuals and teams on JIRA and Confluence in order to increase user adoption.
• Developed learning manuals on key processes and procedures regarding JIRA and Confluence.
• Configured the JIRA workflow for the project for improvement processes for screens, workflow procedures and reports of applications as per business requirement
• Installed JIRA Behavior plugin, which simply defines how field behaves with the issue in the project.
• Installed JIRA Suite utilities plugin that provides additional workflow features such as conditions, validator and post-functions.
• Created a JIRA workflow and apply the condition, validators and post-function in the transition to represent the business requirement process.
• Ensure JIRA capture add-on and configure JIRA capture tool for exploratory testing, easy creation of issue with browser extension by pre-filling templates.
• Provided technical expertise for JIRA Agile and have created and configured Scrum and Kanban boards.
• Created Atlassian add-on, a plugin, using the Atlassian Plugin SDK.
• Rollout a Service Desk from the scratch and integrated with other tools using Atlassian SDK.
• Performed an In-house Jira plug-in development using the Atlassian SDK and Rest API
• Configured Bamboo for Continuous Integration by setting up automatic polling of repository for new code changes and automating builds based on it.
• Setup Deployment projects in Bamboo and created various environments like Integration (automatic deployment) and QA/Production (single click deployment).
• Installed and setup the crowd for centralized identity management which enables users to login once and give access to multiple applications.
• Confluence configuration, setup and administration tasks like: managing users & groups, add-ons, plugins, macros and templates.
• Connected Fisheye to the mercurial repository on Bitbucket for overview of source code and also setup Crucible for code review.
• Integrated Fisheye/crucible with JIRA and bamboo for the tracking of the issue and continuous integration.
• Support and Troubleshoot problems for 500+ JIRA users worldwide.
• Supported relationships between ALM and JIRA projects - allowing the mapping of many JIRA projects to one physical HPE Quality Center project
• Created customizable business rules to define field mappings between JIRA and HPE ALM.
• Synchronized document attachments between JIRA and HPE ALM.
• Provided End- User training on JIRA Suite and documentation.

Environment: JIRA, Confluence, Bamboo, Stash/Bitbucket, MYSQL, PostgreSQL, Linux, Docker, Chef, Jenkins, AWS, Nagios, SVN, GIT.CSV, Bugzilla, Service Now, Zen desk, Microsoft Office.

Sr. JIRA Administrator

Confidential - El-Segundo, CA

Responsibilities:

• Used JIRA 6.2 and Confluence 5.7 Collaboration tools as well as grant users access to Ticketing System.
• Update SharePoint 2015 Collaboration tool integrated into Confluence works Spaces.
• Deployed Atlassian JIRA software in support of multiple projects, including set-up and management of users, project roles, time tracking, security, and plug-ins.
• Customize workflows for multiple projects, create custom fields, new issue types, workflow statuses, transitions, post-functions, field configurations, mandatory fields, and workflow schemes.
• Develop creative solutions to complex problems, validate requirements with stakeholders, and provide the optimal IT solution using JIRA.
• Create comprehensive JIRA workflows including project workflows, screen schemes, permission schemes, notification schemes etc.
• Setup the email handlers and notification schemes.
• Worked on adding certificates to server and restarting the server in order to triage screenshot attachments issues.
• Developed metrics dashboards and advanced filters in JIRA to provide end-users and business leadership with performance metrics and status reports.
• Integrated JIRA with Oracle Database.
• Worked on day to day Build and deployments in pre prod and production environments.
• Implemented a branching strategy that greatly reduced the QA workload and helped to use their time more efficiently.
• Implemented a unique version control system in the binary repository (Artifactory) to version binary files.
• Assist with maintaining current build systems, developed build scripts, and maintained the source control system.
• Integrated GIT and Jenkins to JIRA.
• Managing and Administering the Subversion, GIT source code repositories.
• Experience integrating Junit, Find Bugs, check style code analysis and testing during the build.
• Worked on Standalone and Clustered Environments.
• Performed IBM WebSphere Administrative tasks like installing WAS, Configuring ND, Cell, Nodes, and Cluster.
• Interact with project managers, product managers to make sure that stories and other project deliverables to the platform team are of sufficient quality and provided in a timely manner.
• Built and maintained Elastic Search, Log stash, Kibana stack to centrally collect logs that are used to monitor applications.
• Implemented Continuous Delivery using TeamCity to certain DEV Environments Confidential code check-in to the main repository, using VCS Triggers.
• Developed Bash and Ruby Scripts for the purpose of manual deployment of the code to different Dev environments and to send out notifications to the team to announce deployments.
• Coordinated with different teams before and after the production deployments.
• Integrated SharePoint, Zen desk, Jama to JIRA.
• Create and maintain detailed technical and user-facing documentation to in corporate third party ad-ons.
• Customize and build confluence pages for various project initiatives and various SEC Directors with Read Only Access Views.
• Lead Collaboration meetings with Program Managers, COTRS and various other counterparts to help guide them through our process of JIRA and Confluence Methodologies.

Environment: Atlassian Suite (Stash, JIRA, Confluence, crowd), Java/J2EE, Jenkins, RHEL, AWS, Apache HTTP, Rundeck, Fogbugz, ElasticSearch, Logstash, Kibana, SharePoint, Jama.

JIRA Administrator

Confidential - NJ

Responsibilities:

• Designed most complex automations and validations in Jira.
• Contracted to serve as the JIRA Systems Administrator for the international JIRA/Confluence infrastructure, including all associated programs, plugins and systems.
• Deployed Atlassian products and associated programs.
• Customized both JIRA and Confluence to integrate into the pre-existing systems with an eye towards making the programs extensions of their systems, and not hindrances to their systems.
• Worked closely with management to implement sweeping changes to their development processes and procedures, customizing JIRA and Confluence to take the forefront of the new systems.
• Worked on JIRA for tracking and updating the JIRA tickets and per assigned.
• Created JIRA Work flows for multiple projects as per business needs.
• Created projects while maintaining existing projects/agile boards.
• Created JIRA Support Project/Agile board to track support issues.
• Worked on a queue of JIRA tickets to address system issues, user requests, etc. on a daily basis.
• Migration of Confluence cloud to server, bringing Confluence on premise avoiding unexpected releases on cloud instance impacting users and business.
• Suggest plugins for existing instances for better usage of tools like Jira/Confluence/Stash
• Administer entire Atlassian suite, tune installations, recommend new approaches.
• Provide new users with access to Atlassian tools and create accounts where required.
• Migrate Confluence cloud to Confluence On-Premise and merge older confluence instance with On-Premise version of confluence.
• Upgrade Atlassian stash to Atlassian Bitbucket as version control system. And upgrade this system to a data center for high availability.
• Migrate Bitbucket’s database from MYSQL to PostgreSQL for better support and functionality, which would be easier for future upgrades too.
• Upgraded all the plugins and applications (stash, confluence, Jira, Fisheye) and synced with the old production applications.
• Experienced in performing Atlassian installations and migrations and gained skills to schedule back-ups Integration.
• Determined ways to optimize/improve Jira and Jira Agile setup and process workflows, as well as identify where functionality can/cannot meet user requests.

Environment: JIRA, Confluence, Bitbucket, Linux Server, Junit, HTMLS and CSS.

Software Engineer

Confidential, NJ

Responsibilities:

• Install, configure and update Jira for enterprise level usage.
• Design most complex automations and validations in Jira.
• Train personnel new to JIRA on JIRA Agile(GreenHopper) and Jira bug tracking system.
• Report errors in Jira Agile system to Atlassian team.
• Numerous automation scripts using JIRA CLI plugin and rest service usage
• Simplify the unwanted complications in existing workflows.
• Take backups of existing system periodically when required
• Design and restructure existing screens and added few transition screens where required.
• Implemented transition conditions and restrictions with existing and new fields.
• Automated cleanup of versions with scripts using Command line plugins
• Suggested and did POC for new plugins on Jira Sandbox
• Implemented new approach for Root cause analysis of issues in production in existing system
• Configured Jenkins jobs supporting Release team automate their process
• Implemented Sonar integration with Jenkins for code review
• Integrated Jenkins jobs with Jira updating Release information on Jira issues/tickets.
• Migration from Rally to Jira Confidential no expense and zero percent data loss.
• Automated 90% of deployment process for module including Change creation, notifications to required teams, staging and deployment of artifacts.
• Restructured Jenkins administration and linking multiple slaves, matrix builds, useful plugins.
• Drive code from source control systems to end servers with zero human intervention.
• Align all parties and teams to ensure release goes smooth.
• Communicate release status and metrics to PMOs, Directors and Dev leads.
• Day - to-day administration on Sun Solaris, RHEL 4/5 which includes Installation, upgrade & loading patch management & packages
• Assist with overall technology strategy and operational standards for the UNIX domains.
• Manage problem tickets and service request queues, responding to monitoring alerts, execution of change controls, routine & preventative maintenance, performance tuning and emergency troubleshooting & incident support
• Performed day-to-day administration tasks like User Management, Space Monitoring, Performance Monitoring and Tuning, alert log monitoring and backup monitoring.
• Provides accurate root cause analysis and comprehensive action plans.
• Manage daily system administration cases using BMC Remedy Help Desk
• Investigated, installed and configured software fail-over system for production Linux servers
• Maintained the continuous integration environment, installed Azkaban jobs, supported Unix machines as system admin.
• Monitor and maintain the disk space, backup systems and tape libraries and Implement change controls, capacity planning and growth projections on the systems.
• Experience with Unix or Linux, including shell scripting
• Planning and coordinating activities related to upgrades and maintenance on the systems.
• Create status reports, project plans and attend team meetings to coordinate activities.

Environment: Linux/Unix, Sun Solaris, Red hat Linux, Unix Shell Scripting, Oracle10g, SQL Server 2005, XML, Windows 2000/NT/2003 Server, UNIX.