PROFESSIONAL EXPERIENCE:

Director of Technology - IT Support

Confidential (Crete, IL)

Responsibilities:

• Work closely with the administration and staff to create a vision of how technology integrates within the district’s strategic goals.
• Work with the instructional and technical teams to identify the steps needed to meet strategic goals and ensure a budget that takes into account the total cost of implementing technology solutions.
• Create and support cross-functional teams for decision-making on all aspects of technology,, and other aspects of the district’s technology program including support for the academic and instructional areas.
• Direct, coordinate and ensure the implementation of all tasks related to the development of technical specifications and infrastructure decisions.
• Oversee the establishment and maintenance of systems and tools for gathering, integrating, and reporting data in useful and meaningful ways.
• Guide purchasing decisions, assist in determining the “return on investment” for all technology implementations.
• Budget, plan and coordinate ongoing and purposeful for staff using new technologies in conjunction with the Department of Curriculum and Instruction as well as any other district department.
• Direct and coordinate the use of e-mail, district websites, VoIP and other forms of technology to facilitate communication.
• Oversee the creation, implementation, and enforcement of district policies and al programs related to social, legal, and ethical issues involved in technology use.
• Develop and establish standards and techniques to assure quality, security and integrity of the district’s technology resources.
• Actively pursue and secure alternative sources of funding for technology budget to maximize benefits within limited resources. Coordinate district hardware/software inventory.

Director of IT - IT Support

Confidential (Glenwood, IL)

Responsibilities:

• Provide technical leadership, which aligns with the superintendent’s vision by effectively identifying, assessing, and managing the technology needs of theschool district.
• Direct, coordinate, supervise, facilitate, and (if needed) perform all tasks and elements needed thateffect a comprehensive integration of a successful 21st Century Learning Environment.
• Assess, Budget and Procure all software and hardware components
• Provide for faculty and staff, as it pertains to their curriculum needs.
• Effectively submit eRate Forms 470 & 471 to aid in the districts wireless infrastructure and VOIP upgrade initiative
• Coordinate the VOIP upgrade project
• Submitted RFP’s for vendor bidding
• Project Coordinate a district wide program to fully transition to online registration
• Integrate and monitor a district wide helpdesk central management application.
• Responsible for the administrative duties in the areas of;
• Construct a three phase implementation plan to fully integrate a 1:1 learning environment
• Administer the technical requirements to preform the district wide NWEA/MAP, DLM-AA, and PARCC assessment testing successfully.
• Participate in the district MPAC (Male Parental Advisory Committee) program, geared towards encouraging positive community engagement through various events and activities.

Network IT Support Administrator

Confidential (Chicago, IL)

Responsibilities:

• Establish network specifications by conferring with users; analyzing workflow, access, information, and security requirements; designing router administration, including interface configuration and routing protocols.
• Maintain network performance by performing network monitoring and analysis, and performance tuning; troubleshooting network problems; escalating problems to vendor.
• Secure network by developing network access, monitoring, control, and evaluation; maintaining documentation.
• Prepare users by designing and conducting programs; providing s and support.
• Meet financial requirements by submitting information for budgets; monitoring expenses.
• Update job knowledge by participating in al opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
• Protect organization's value by keeping information confidential.
• Accomplishes organizational goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job s.

Technology Support Manager/Coordinator

Confidential (Chicago, IL)

Responsibilities:

• Conduct the of new staff, casual employees and consultants. Ensures compliance with IT-related policies through the implementation of effective and efficient Helpdesk procedures
• Prepare helpdesk procedural documentation and ensures that it is kept up-to-date. Communicates any procedural changes to Helpdesk team and works with the team to improve service levels.
• Provides and coaching to temporary employees hired to assist at the Helpdesk.
• Responsible for the day-to-day maintenance and support of the network environment.
• Directly respond to the request or problem if within own areas of expertise
• Complete information on problem reports that are solved personally and close report in problem tracking system
• Provide support for a variety of special projects, MIS and processes all departmental invoices

IT Field Support Technician

Confidential (Romeoville, IL)

Responsibilities:

• Identify, diagnose, and resolve technical problems for users of the mainframe, personal computer software and hardware, district network, the internet and new computer technology
• Provide one-on-one end-user problem resolution for district approved Personal Computer (PC) software.
• Deliver, tag, setup, and assist in the configuration of end-user PC desktop hardware, software and peripherals.
• Diagnose and resolve end-user network or local printer problems, PC hardware problems and mainframe, e-mail, Internet, and local-area network access problems.
• Coordinate timely repair of PC computer equipment covered by third-party vendor maintenance agreements.
• Perform minor desktop hardware repair for PC computer equipment and peripherals that are not covered by third-party vendor maintenance agreements.
• Help install local area network cabling systems and equipment such as network interface cards, hubs and switches.
• Assists Network Technicians in creating materials for end-user frequently asked questions (FAQs).

IT Site Support Manager

Confidential (South Holland, IL)

Responsibilities:

• Installed and performed minor repairs to hardware, software, and peripheral equipment, following design or installation specifications
• Oversaw the daily performance of computer systems
• Set up equipment for employee use, performing or ensuring proper installation of cable, operating systems, and appropriate software.
• Maintained record of daily data communication transactions, problems and remedial action taken, and installation activities.
• Read technical manuals, confer with users, and conduct computer diagnostics to investigate and resolve problems and to provide technical assistance and support.
• Conferred with staff, users, and management to establish requirements for new systems or modifications
• Developed materials and procedures, and/or train users in the proper use of hardware and software.Referred major hardware or software problems or defective products to vendors or technicians for service.
• Managed the environments server farm which is composed of thirty boxes and two thousand
• Desktop PCs and laptopsManaged all computers, servers, and network support/deployment in the district
• Supported some off-site feeder school locations
• Provided to new technicians and staff members
• Conducted interviews for potential employees
• Developed and managed projects and their rollout
• Coordinated staff schedule
• Evaluated staff members and report performance
• Effectively planned and facilitated meetings

IT Support Technician

Confidential (Downers Grove, IL)

Responsibilities:

• Provided desktop support in IBM Lenovo laptops as well as HP Desktops for the University Park ComEd administrators
• Supported Outlook profiles for administrative clients
• Re-imaged and redeployed machines using Symantec Ghost
• Preformed installs, changes, moves, salvage/surplus services for clients.
• Adhered to company SLA requirements.
• Provided wireless installation and support for administrative clients
• Used Web Remedy for ticketing purposes
• Provided XP/2000 and Outlook support, mostly a Microsoft environment
• Supported, re-imaged and deployed IBM Thinkpad laptops.
• Set-up corporate conference's for data access
• Installed, and supported a host of corporate specific applications. (Adobe CS3, SAS, FileNet, Office
• Professional, Sequel2k, etc)
• Upgraded out-of-date machine hardware
• Setup trouble calls for IBM part replacement
• Used remote tool (SMS) to assist in data transfer and troubleshooting.

IT Support Specialist

Confidential (Addison, TX)

Responsibilities:

• Worked in an 80% phone support, 15% desk side and 5% email environment, handling approximately 15-20 cases per day.
• Performed numerous IT duties including troubleshooting Microsoft applications and Lotus notes email issues for users through direct or remote interaction
• Performed Blackberry application setups for corporate, as well as internal users throughout the entire company.
• Re-imaged various Dell Laptop and Desktops to be reissued to employees, resetting bios configurations for proper use as well as updates AV applications.
• Resolved open cases within 48 hours. Accounted for 20% of total cases recorded throughout the company, using Altris as the case management software.
• Provided user data and application recovery and customized desktop hardware to meet user specifications and site standards
• Used diagnostic tools to troubleshoot problems associated with network connectivity and workstation hardware/software.
• Assisted in preventing intrusion on networks and protecting computer systems from the next generation of blended attacks and threats.

Desktop Support Analyst/Tier 1 Network Security Engineer

Confidential (Dallas, TX)

Responsibilities:

• Performed remedial repair and preventive maintenance with hardware installation, de-installation, moves, adds and changes
• Provided user data and application recovery and customized desktop hardware to meet user specifications and site standards
• Used diagnostic tools to troubleshoot problems associated with network connectivity and workstation hardware/software.
• Assisted in preventing intrusion on networks and protecting computer systems from the next generation of blended attacks and threats.
• Provided in-depth protection from the network core, to perimeter defense to complete desktop security
• Conducted exit interviews and provided summary of exit interviews to management on a quarterly basis.