OBJECTIVE:

To obtain a challenging and rewarding technical position with the opportunity for professional growth and innovation, while advancing my hands-on knowledge of LAN administration, tech-support, and management skills.

COMPUTER SKILLS:

WORK EXPERIENCE:

Server Admin

• Responsible for the management and upkeep of SeaChange video servers for Video On Demand VOD in the tri-state area.
• Contributed to the deployment, testing, and troubleshooting of Active Video Networks application.
• Repair or replace of service disks and raid drives in Windows Media Cluster environment.
• Monitor complete path of video ordering process via SeaChange Sysmon and SQL query analyzer.
• Effectively communicate with other departments to troubleshoot or replace equipment in remote locations. Hardware includes Video QAMs, Narrowcast Services Gateways, SeaChange Video servers, Cisco 6905 switches, Combiners, RF levels and multicast.
• Open, and take ownership of work order tickets using Cablevisions UTT-Remedy logging system to document system failures or outages that need 3rd party replacement and/or fixes.
• Encode Digital Beta tapes to MPEG2 format using Digital Vision Encoding System, and upload content to the Asset Manager and Propagation servers.
• Manage and successfully provision VOD content to provide a positive customer experience.
• Inspect Scientific Atlanta STB's for levels and other technical issues in conjunction with field service technicians for in home troubleshooting.
• QA MPEGII content on the SeaChange Video On Demand VOD server for audio/video issues before they playback on the Cablevisions iO platform
• Document and report on daily issues and occurrences for the VOD department to ensure there is a 99 success rate of ordering.

Related Skills

PROBLEM SOLVING

Ability to understand complex interactions and look for causes and provide solutions.

COMMUNICATION

Ability to communicate effectively both over the phone and in written methods.

ADAPTABILITY

Ability to adapt to a constant and rapidly changing environment.

OWNERSHIP

Ability and desire to take ownership of a problem and stay with it through to resolution. This often involves coordinating the actions of people in other teams to achieve the desired result.

DESIRE

A genuine willingness to work in a role where the operation of availability- time-critical systems is routine.

Network Administrator

• Experienced in Configuration, installation, and maintenance of Windows 2000/2003 servers.
• Responsible for administering and Maintaining Active Directory infrastructure including Group Policies, Domain Controllers and core network services such as DNS and DHCP, IIS and basic MS SQL.
• Patch management, deployment and mitigation for Windows Operating Systems and applications to maintain a consistent and secure environment.
• Administer, maintain, develop and implement policies and backup procedures for ensuring the security and integrity of the company's Microsoft Servers
• Security management and mitigation, including antivirus, desktop firewall, GPO in a heterogeneous environment, and evaluation of emerging security options.
• Superior troubleshooting skills that span the entire spectrum of technology involved: networking, storage, security, OS and applications.
• Monitor all servers and workstations for hardware and application performance issues for optimization, troubleshooting and growth.
• Install and maintain local area network hardware and software, including servers, workstations, peripherals, and wiring.
• Evaluates local area network hardware and software requirements and capabilities and makes recommendations.
• Design, maintain and contributed to the implementation of the company's Intranet website.

Website Development Support

Confidential

• Responsible and lead the development, design, and maintenance of over 600 client websites using HTML, ASP, SHTML, SSI and CSS. Graphic design, including logo, and newsletter designs.
• Direct the development and Customer Service tasks to ensure quality control, and customer satisfaction.
• Plan and Lead the Search Engine Optimization process for current and new websites.
• Manage IIS and DNS Servers to ensure 100 up-time running of websites.
• Configuration and maintenance of Statistics Server for over 600 clients.

Technology Consultant Team Leader

• Provided prompt and courteous technical support including virus removal, and Firewall configuration for customer issues world-wide via email, phone or USD, ensuring timely and professional resolution while focusing on CA's core values and using coaching the customer techniques to produce a better customer .
• Managed and lead the technical support team as an active Team Leader.
• Creation, modification, and tracking of their FAQ and Knowledge base using HTML.
• Handled customer escalations from various points of contact throughout CA. Including CA Ombudsman's desk, CRO Escalation team.
• Tested and reproduced customer problems in a lab environment, and perform Quality Assurance testing of products, licensing and website changes.
• Directly influence my-eTrust.com revenue through providing services, investigating and troubleshooting client escalations. Provide direction for CA's new initiative in the consumer based market.

Client Assistant

• Answer and direct client technical support inquiries.
• Provide customer service and retain problem ownership after-hours.
• Coordinate and conduct new employee training following company standards.

Safety and Environmental Technician/Coordinator

Confidential

• Organized and managed the training of employees on safety procedures.
• Performed various sampling tests to ensure safety work environment, including air, noise and water tests
• Maintained legal paper work with local authorities during the facility closure.
• Performed safety inspections and enforced all OSHA laws and regulations.

Team Leader Supervisor

Confidential

• Managed 90 employees with emphasis on Team Work to accomplish company goals and objectives.
• Meet or exceed production expectations, and monitor scheduling projects.