Qualification Highlights

Systems Architect System Engineer/Administrator System Integration

Technical Analysis/Consultation Desktop Support Engineering Migrations/Upgrades

Technical Expertise

• Operating Systems: Windows Server NT 2003, 2008, 2012 Windows, XP, Vista, Windows 7, Windows 8
• Databases: Oracle 8, 9i Server/Client MS SQL Server 2005, 2008, 2012 Adaptive Sybase 6.1
• Messaging: Exchange Server 5.5, 2000, 2003,2010 MS Outlook 2007,2010,2013 Lync 2010,2013, Office Communications Server 2007
• Back office Applications: IIS 6.0 7.0 SCCM 2007,2012 MS Terminal Server SharePoint 2002,2007 WSUS Server 2003,2008 MS Key Management Server 2008,Windows AIK, MAP
• Network Services and Protocols: TCP/IP, IPX/SPX EIGRP RIP2, OSPF DNS, WINS, DHCP, Active Directory 2000, 2003,2008
• Other Tools: PowerPark POS Scannet 5.1 Tripwire for Windows 7.0 HP Openview What's Up Gold 5.0 Symantec Antivirus Server and Client Macafee Client ISS Server Sensor/ Proventia Server PICIS 7.5 8.1 CCM, AM, OR Streamline Health Microsoft Office Suite 2007,2010,2013 MS Visio 2010, 2013 MS FrontPage, RSA Secure ID Server Cisco VPN Client VMWare ESX Datacenter MS Virtual PC MS Hyper-V App-V Telnet, Citrix XenApp 11.0 11.2, Bomgar, Sophos Antivirus, Sophos Safeguard Encryption, Windows Automated Installation Kit
• Hardware: Dell, IBM, HP-Compaq Servers Network Printers Canon, HP Lexmark HP JetDirect Cards Scanners Projectors Sonic Firewall Devices HP, Dell, Compaq, IBM Laptops Desktops Cisco Routers , APC UPS, DLT Tapes, Network Sniffers, Cable Line Testers, VOIP Phones, Mag-stripe and Biometric Card Readers

Professional Experience

Confidential

Sr. SCCM/LAN Engineer

• Responsible for Multiple SCCM 2007 Environments including creating new packages for software distribution, system patching and Operating System Deployment and custom Task Sequences and all Site Hierarchy maintenance tasks and SCCM Reporting.
• Architecting and implementing of new SCCM 2007 Environment and SCCM 2012 development Environment.
• Created customized MSI packages for Automated Software Deployment.
• Utilized Windows Automated Installation Kit for customized Desktop image engineering including creation of new Windows 7 Core Image that will be utilized by 3000 clients.
• Windows 2003, 2008, 2012 Server Support and Administration in VMWare ESX Datacenter 5 Environment.
• Active Directory 2003, 2008 Administration including updating and creating new GPO, Editing Schema and DFS management and Key Management Server, Object Management.
• Exchange 2007, 2010 Administration including mailbox creation, permission management, creation of distribution groups and account creation for Office Communications Server.
• Mentored Jr. LAN Engineers and Service Desk personnel.
• Sharepoint 2007 Administration.
• SQL Server 2008, 2012 Administration.
• Sophos Anti-Virus Agent and Safeguard Encryption deployment and administration.
• Engineered a MDT Server 2012 solution for Image Development and deployment.
• Citrix XenApp 11.0 and 11.2 Administration and configuration for connectivity and use of Citrix virtual desktop environments. Created Published and Streaming Application Packages.

Confidential

SCCM/Lan Administrator

• SCCM 2007 Administration to deploy software packages to 4000 end-users and for inventory Management and reporting.
• Provided Nationwide Lan Administration and Support for 4000 for Dell, IBM Laptops and Workstations as well as Windows 7 and XP Operating Systems and Windows 2003, 2008 Server for and ADP Totalsource, Major Accounts and National Accounts business units.
• Citrix XenApp 11.0 and 11.2 support and configuration for connectivity and use of Citrix virtual desktop environments.
• As member of RLS team utilized a number of applications like SCCM 2007 Console, Connected Backup Console, Sophos Safeguard, RSA Console, Bomgar Remote Support for LAN/WAN Administration and support.
• Performed Active Directory Administration of end-users, workstations, and distribution lists and security group permissions for network resources.

Confidential

Lan Administrator/Desktop Support

• Deployed 25 New Dell Latitude 6410 Laptops with Windows 7 and provided user training.
• Performed Active Directory Administration of end-users, workstation, distribution lists and security group permissions for network resources.Provided Desktop Support for 150 Internal and external users across Georgia.
• Administration of VM Ware ESX Datacenter, Windows 2003 Server Administration.

Confidential

Desktop Engineer December

• Provided Internal Helpdesk Desktop support solutions in an rapid-deploy contact call center environments for over 3000 end-users at multiple geographic locations.
• Maintained Dell and Compaq hardware, Windows XP, Vista, Windows 7 operating systems and proprietary applications for clients AT T, Verizon, AON and DOS-Visa and U.S. Department of Commerce Census , Dun Bradstreet and others.
• Active Directory Administration of end-user, workstation resources, distribution list and security group resources.
• Utilized Altiris 6.9 SP3 to deploy and manage new and existing client systems and applications. Assisted telecom team in diagnosing and resolving for issues Avaya and Rockwell SIP phone VOIP systems.

Confidential

Solution Consultant

• Installed PICIS CCM, AM and OR 7.5 and 8.1 on Dell laptops and desktops used for integration testing, training and diagnosed and resolved issues with existing installs.
• Installed Streamline Health on Dell Systems used for integration testing.
• Provided resolution for Technical Issues relating to IMPPACT Project related including hardware/software installs, and peripherals devices.

Confidential

Sr. Windows System/SCCM Administrator

• Provided 24/7 operations support for 230 Windows NT4.0, 2000, 2003 Active Directory Servers in for multiple digital platforms processing Billing/ AR/AP/Invoice payments.
• Responsible for maintaining SAS 70 Compliance on Windows Systems as member of Payment Card Industry. Administration and Maintenance of 50 IIS 4.0/5.0/6.0 Web servers used for various fiscal processing applications.
• Implemented new Windows 2000, 2003 Servers utilized Unit Application Testing/Development/Disaster Recovery environments. SMS 2003, DNS, WINS, DHCP Server Administration. Deployed new SharePoint 2002 Sites for internal/external customer relationships.
• Created Software Packages for automated installation via SCCM 2003
• Utilized Tripwire Enterprise 7.0 as change management tool for SAS 70 compliance and security/data integrity needs.
• Provided complete Hardware support for all Dell PowerEdge and HP DL 380 series and IBM Netfinity E-Series Servers. Administration of SharePoint 2002 Server, Exchange 5.5,2000 and MS SQL Server 2000, 2005 and WSUS 2003 for production, Unit Application Testing/Development/Disaster Recovery systems. Administration of RSA SecureID Server and SecureID 700 series tokens utilized for secure local and remote authentication. Administrated Symantec Antivirus Server for Windows to provide centralized Antivirus solution.
• Used VMWare and MS Virtual Server and PC to extend Server Resources for Application Testing by internal developers.
• Successfully setup and configured off site Windows 2003 servers at Savvis and Verizon used for disaster recovery for major customer UPS.
• Supported and maintained Windows Server environments used by internal development teams and QA testers used to develop Cutting-edge digital cash management solutions.

Confidential

System Administrator

• Provided 24/7 operations support for Windows 2000/2003/XP client - server Software and Dell PowerEdge Servers, Dell desktops and laptops for PowerPark POS System.
• Administration and maintenance of IIS 5.0/6.0 Web Servers used for Student/Faculty parking registration web application.
• Recommendation/Implementation of new server and client software and hardware for the Auxiliary Services Department.
• Database implementation and administration of Oracle 8,9i client and Server and Sybase Adaptive Server 6.1.
• Installed and Administrated Federal APD Parking Server software utilized in controlling campus equipment and permit access.
• Provided full Disaster recovery for campus parking Hardware/Software using Retrospect Server/Client Software and APC UPS's and DLT 80 Tape Backups.
• Used ISS Server Sensor/ Proventia Server and Symantec Anti-Virus Server and client versions for full virus and security coverage for local environment. VISA Web Security Compliance.
• Performed some UNIX administration using Panthercard one-card system for campus parking access.
• Installed and maintained Server API's between WEB and Database Servers.
• Installed and configured PCAnywhere and Cisco VPN client for secure remote server administration.
• Used Group Policy to manage employee access to internal resources.
• Recommendation and Preparation of Active Directory Infrastructure to better manage system resources.
• Installation and Configuration HP JetDirect cards for networked printing devices.
• Worked with ITR of Confidential for a successful conversion of parking technology from mag - stripe reader and cards to Proximity cards and reader for easier management of parking facilities and resources.

Confidential

Network Administrator

• Setup Windows 2000 Server Version HP Openview Server used for network device/client discovery at local and remote sites.
• PC/SW Asset Management using Server/Client software utility.
• Hardware/Software End-user support for Windows 2000/NT.40 Dell workstations.
• Installed and maintained Sonic Firewall hardware devices for remote site security and connectivity.

Confidential

Windows System Administrator

• Member of 3-person team responsible for the full operations support 24/7 of 750 Windows2000/2003 IIS 5.0 Web Servers in an MS 2000 Server Active Directory Environment maintaining an uptime rate 98 .
• Administrated Microsoft SQL Server2000 to providing for clients database needs.
• Performed Light Cisco Router Administration including interface configuration and IOS installation and basic setup.
• Administrated Sygate Server used for NAT purposes.
• Provided for workstation support for Windows 2000 professional OS and various office Apps including MS Office, Visio.
• Resolved ODBC/MSSQL 7.0 database connection issues between customer websites GUI's and MSSQL Server 7.0.
• Helped to provide Hardware Support for Intel 1U and Compaq Prolina Servers in an NOC environment.
• Used Sniffer Pro for Web server traffic analysis for customer feedback.
• Utilized Vertias Backup Exec software and DLT Tape Library to provide disaster-recovery for critical client data.
• Administered supported Server applications including Statistics Server 5.0, IMAIL, Exchange 5.5 SA Fileup.
• Performed server monitoring using What's Up Gold 5.0.
• SMS 2.0, DNS, WINS, DHCP Server Administration.
• Setup Windows 2000 Server Version HP Openview Server used for network device/client discovery at local and remote sites.
• Installed and maintained Sonic Firewall hardware devices for remote site security and connectivity.

Confidential

Desktop Support Technician Level II

• Supported on-site a 2000 Windows 98/NT4.0 end user base.
• Installed new Compaq and IBM Desktops and Laptops for end users and all peripheral devices Cabletron Cyber and Cisco 760 ISDN switch telecommuter equipment maintained for remote connectivity.
• Member of emergency after-hours on call team.
• Windows NT 4.0 Server Administration.