SUMMARY

Confidential has over 13 years Information Technology IT experience. This includes 11 years system administration of windows experience 11 years planning and executing backup processes and procedures, including COOP support 6 years configuring and maintaining Exchange electronic mail accounts 5 years VMware experience 1 year MS Exchange server administration and 1 year planning and managing SCIFs

SKILLS:

• Operating Systems: Windows Server 2000/2003, Windows Vista/XP/2000/NT/98/ME, Linux
• MS Applications: MS Office XP/2000/97, MS Project, MS Visio
• Electronic Mail Systems: Microsoft Exchange Server 5.5/2000, Blackberry Handhelds, Lotus Notes Client/Server v4.x/v5.x
• Security: Norton Antivirus, McAfee Antivirus, , Checkpoint-1 Firewall-1
• Network/Telecom: Cisco Switches, Cisco Routers, TCP/IP, Video Teleconferencing Equipment, Meeting Maker
• Crytographic Systems: ViaSat KG-250, 255
• Directory Services: Active Directory, PeerLogic I500 Directory Server
• Backup Applications: Symantec Backup Exec 12.5, Veritas
• Help Desk Applications: E-Gain Call Tracking System, Remedy Call Tracking System
• Browsers: Netscape, Internet Explorer
• Scripting: VMware ESX
• Other: Adobe Acrobat 4.0, WinZip

EXPERIENCE:

Confidential

Sr. Systems Administrator

Confidential

Systems Administrator

• Confidential is the primary system administrator for a team of 2 system administrators supporting NASA's Joint Worldwide Intelligence Communications System JWICS and SIPRNet. His specific responsibilities included:
• Supporting and configuring NASA's JWICs and the SIPRNet infrastructure
• Systems administration support for Windows 2003 based servers and hardware
• Setting up user accounts, permissions and passwords, group policies, organizational units, and monitoring network usage
• Installing windows patches using WSUS and applying latest security updates
• Supporting 6 NASA sites located throughout the United States
• Managing MS Exchange 2000 servers, including email account setup
• Planned and executed daily, weekly and monthly backups for normal operations and COOP support. Used Symantec NetBackup and Symantec Backup Exec 12.5 to perform backups.
• Creating and managing user accounts in Windows active directory.
• Managing the construction of SCIFs, including specifying the cryptographic equipment, performing site surveys, switches, telecommunications support
• Configuring and maintaining Cisco 2950 switches
• Installing, maintaining and supporting secure data, voice, video and broadband satellite communication networks within NASA, include VOIP.
• Controlling, operating, and monitoring communications systems and networks including satellite systems, network servers, patch panels, modems, Cisco routers, multiplexers, and cryptographic devices.
• Responsible for the control of Cryptographic equipment including KG-175, KG-240, KG-250, KG-255, KIV7.

Confidential

Network Administrator

• Confidential provided system administration and network administration support over 5000 Federal Bureau of Investigation FBI users world-wide. His specific responsibilities included:
• Designing, building, testing, and implementing new technologies, including Citrix Presentation 4.5
• Managing the FBI's production, test and disaster recovery servers, which were Windows Server 2003, including planning and executing backup procedures and processes for normal operations and COOP support
• Maintaining a development and enterprise network consisting of 100 PCs and servers.
• Configuring users, groups and group policies with Active Directory.
• Installing, configuring, and maintaining VMware ESX and ESXi servers
• Supporting a classified law enforcement laboratory using tools and techniques in support of an advanced computer forensics assignment.
• Applying application and server updates
• Developing the necessary documentation for the computer operations department.
• Assembling, configuring, installing, testing and repairing hardware and software.

Confidential

Technical Specialist

• Confidential provided system administration support to the General Services Administration. His responsibilities included:
• Planned and executed backup processes and procedures for normal operations and COOP support
• Used Veritas to perform image backups of workstations when upgrading equipment
• Evaluating, testing and deploying new software hardware
• Configuring servers and desktops
• Configuring wireless network cards.
• Performing routine backup of server and data.
• Managing inventory supplies of software and hardware for divisional and computer lab use.
• Configuring and installing network security platforms, including firewall and routers.
• Installing, configuring and troubleshooting Windows based desktops
• Maintaining and troubleshooting PDAs and Blackberry's.
• Creating, updating, and troubleshooting Microsoft Exchange e-mail accounts.
• Troubleshoot user connectivity problems on corporate systems.
• Configuring and troubleshooting printers, copiers, digital senders, scanners, and fax machines.
• Provide on-demand system support
• Supporting Help Desk with resolving open tickets
• Supervising and tracking service requests via Remedy

Confidential

PC Technician

• Confidential provided Mitretek Systems with desktop and PC technician services. His responsibilities included
• Configuring desktops for new user
• Applying upgrades to desktop operating systems and applications
• Installing, configuring and troubleshooting desktop operation systems for over 500 users.
• Troubleshooting computer related problems.
• Interfacing with end-users on a daily basis.
• Maintaining and repairing notebooks
• Installing hardware devices, including hard drives, video cards, NICs, memory, etc.
• Providing phone support to users, including in the field support

Confidential

PC Technician

• Confidential provided technician support, including:
• Managing and configuring workstations, including disassembling, installing and reassembling the computers
• Troubleshooting hardware and software errors.
• Performed operating system and application upgrades.