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Solution Support Engineer Resume

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Boxborough, MA

SUMMARY:

  • A 19 - year experienced IT engineer with a passion to research, lead, innovate and disrupt in order to create customer value in the IT and Telecommunications market place.
  • As subject matter expert, I delivered presentation on IPv6 and related technology to Confidential customers in in Europe, North America and Latin America, enabling customer to quickly transition from IPv4 to IPv6 technology.
  • Delivered presentation on emerging technology, NFV (Network Function Virtualization), enabling support teams to effectively design proof-of-concept.
  • Developed hands-on lab to test and validate 3GPP 4G/LTE and 3G/UMTS technology, allowing engineers accelerate knowledge acquisition to deliver and support the technology.
  • Played a leading role in corporate effort to identify and recruit talented college graduates to the company workforce.
  • Responsible for mentoring and couching entry level and mid-level engineers, enabling them to acclimate to corporate and engineering environments, allowing the company to maximize their return on the employment investments.

PROFESSIONAL EXPERIENCE:

Solution Support Engineer

Confidential, Boxborough, MA

Responsibilities:

  • Provide leadership and technical expertise in troubleshooting complex 3G and 4G LTE protocols issues, enabling AT&T to operate large mobility network, in the United States and Europe, with minimal network outages and reduced network down-time.
  • Lead and deliver technical presentations to AT&T technical staff on various topics on mobile packet core technology, giving AT&T the knowledge and technology it needs to build a global network spanning Europe and North America.
  • Build and maintain DevOps customer labs to recreate high severity issues impacting subscribers. Work with BU and DE to develop bug fixes and workaround to resolve critical defects at hand.
  • Continually play a leading role in planning and execution of proof of concept, allowing Cisco to stay ahead of the competition in positioning the network virtualization solution.
  • On an on-going basis, perform product installations and lab validations of Openstack on Cisco UCS compute platform data-center environment, utilizing KVM/QEMU hypervisor, enabling faster market entry for virtualization EPC mobility solutions
  • Build Openstack virtualization lab and provide support for Cisco vEPC solutions on Cisco UCS deployed to mobility and connected cars in the USA, Mexico and Europe
  • Review internal technical documentation and publish them on the internet, allowing customer and interested party to access this documentation thereby promoting the use of Cisco technology.

Distinguished Member of Technical Staff

Confidential, Marlborough, MA

Responsibilities:

  • As subject matter expert, I delivered presentation on IPv6 and related technology to Confidential customers in in Europe, North America and Latin America, enabling to customer to quickly transition from IPv4 to IPv6 technology.
  • Developed and wrote Product Functional Specification (PFS) documents, based on DOORS (Rational Dynamic Object Oriented Requirements Systems), for IPv6, OSPFv3, and

Lead InterOperability Test Engineer

Confidential - Marlborough, MA

Responsibilities:

  • Managed and executed product interoperability testing between Confidential
  • Designed customer solution based on validated use cases, ensuring the product met the highest quality in the industry.

Principal Software Quality Engineer

Confidential, Andover, MA

Responsibilities:

  • As a subject matter expert provided leadership in designing, writing and executing test plans, enabling proper documentation, thereby raising product quality, and consequently positioning the product among the first to support IPv6 technology and attaining, for the first time, the globally recognized IPv6 Logo II .
  • As a subject matter expert provided technical to engineering team on various IPv6 projects, providing customers a firm IPv6 technology foundation.

Confidential

QA Test Engineer

Responsibilities:

  • Provided leadership is drawing product validation test plan and executing validation tests for 802.11 WLAN platforms, enabling high product quality, giving the company a competitive edge in consumer and enterprise market segments.
  • Implemented and managed Large Scale indoor and outdoor Wi-Fi test network, enabling the company to quickly ramp up test efforts and thus shortened time to market.

Senior Software Test Engineer

Confidential, Burlington, MA

Responsibilities:

  • Provided leadership in writing and executing test validations on MPLS and related technology: Label Distribution Protocol, LDP and BGP/MPLS VPN (RFC 2547bis), consequently expanding knowledge base internally and externally to customers.
  • Provided leadership in multivendor Interoperability testing effort, thereby positioning the product as a preferred platform in the service provider space.

Senior Software Test Engineer

Confidential, Westford, MA

Responsibilities:

  • Performed software testing and validation in these features areas: IP (TCP/IP), Frame-Relay and
  • Also wrote test plans and customer documentation, providing customer in-depth knowledge in these protocols areas: RIP, OSPF, BGP, MOSPF, DVMRP and IGMP, VNN(proprietary OSPF-TE), MPT (Multi-Point-to-Point Tunneling (MPT) & FMPT (Forward Multi-Point-to-Point Tunneling).

Network Engineer

Confidential, Quincy, MA

Responsibilities:

  • Provided in network design and deployment of corporate network which spans numerous sites in North America, Europe and Pacific Rim, thus enabling the company to establish operational centers in these key financial region of the world.
  • Configured Core routers, tested and performed troubleshooting of various
  • Routing protocol problems (BGP, OSPF, RIP, IGRP & EIGRP), enabling the bank to provide state-of-the art network meeting requirement for timely and secure transmission of financial data.
  • Deployed and integrated client networks with corporate network, providing the company mission-critical data centers.
  • Designed and deployed ISDN Remote Access (RLA) for employees, enabling increased employee productivity for the company.

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