Operations Manager Resume Profile
4.00/5 (Submit Your Rating)
Centreville, VA
OBJECTIVE
To provide professional System Engineering and Systems Management by using my extensive technical and relational experience in design, support, administration, planning, strategy and facilitating profitable business operations. In addition I wish to continue to strengthen my technical and functional skills in the IT industry as I support an organization committed to excellence and help accomplish the organization's mission.
OVERVIEW
- 12 years Systems-Network-Database Engineer and Administrator.
- 3 years Project Management supervision in Renewable Energy, Systems/Network Engineering.
- Strong customer relation management, communication and documentation skills
- Excellent Analytical and Problem solving/Research skills, working under pressure from other teams, clients, executives, high profile government/business officials, and meeting deadlines.
- Dynamic oral/written experience in technical solutions, functional, and project progress presentation
- Supported cutting edge environment/technologies for commercial and government environments
- Strong proficiency in IT business development, projects planning, projecting, detailing deliverables, and providing sales, marketing and network support for existing and new accounts.
- Led, trained, and worked with LAN/WAN network engineers, RF Engineers, and wireless technologies
- Successfully developed/used various tools/templates to simplify implementation of project tracking, risk management, change management, SLA, Process Management, Technology Refresh, and quality control.
- Skilled in Project Management and leadership, team-building, managing, budgeting, timeline, and implementation, and appropriate communications strategies to engineering and executive staff.
PROFESSIONAL WORK EXPERIENCE
Confidential
Operations Manager
- Selected and built a team of professional engineers of various engineering disciplines for a Renewable Energy consulting, integration, solutions and for the functional/operations support the company.
- Setup engineering, IT Infrastructure, technical support, functional, corporate, PR teams and leads.
- Trained IT, Renewable Energy, technical, and functional team leads/members on roles, consulting, solutions, and various Renewable Energy services, support, and procurement of devices, and systems.
- Created technical and training presentations for Company, Clients, Investors, and Government Officials.
- Initiated relations with Dept of Energy, EPA, FDA for Renewable Energy Consulting, Project Solutions.
- Solicited relationships with national and Global vendors/clients for Renewable Energy systems, products.
- Setup investor, legal, and government relationships to facilitate business, awareness, and consulting.
- Initiated relationships with International clients including Israel, United Arab Emirates, India, and South Africa to provide them renewable energy turn-key consulting, implementation, and support solutions.
Confidential
Sr. Systems/Infrastructure/Database Engineer/Administrator
- Lead systems engineer in the implementation, setup, support, and administration of 100 Hewlett-Packard bl25 and bl45 blade servers, Cisco switches, Rapid Deployment Server Pack, HP Storage Works back system, and production environments with terminal services, email alert systems and supported 50 developers, trainers, analysts, testers, and senior network/router/firewall/system engineers in 3 months.
- Trained network engineers in the setup, administration, and support of IT infrastructure, network environment and provided 2nd and 3rd tier IT support within the organization on this complex network.
- Setup of CoSign digital signature server Cisco load-balancer Cisco Content Server Switch CSS and National Offender Defender System server in 3 weeks.
- Setup 20 Red Hat servers, 100 Microsoft Servers, MSA, and NetVault systems for the PACTS production system used by the 94 US District courts in all 50 states of the US.
- Administrated INFORMIX, DB2, JBOSS, TOMCAT, NETVAULT, TIVOLI, BUSINESS OBJECTS, ATLAS.
- Troubleshot and resolved RedHat, INFORMIX, Bugzilla, JIRA, Business Objects, and JBOSS for the 140 server OPPS PACTS-ECM pretrial services reporting/record maintenance for DEV, Test, and Production.
- Designed, installed, setup, integrated, administered, assessed, maintained, troubleshot, optimized upgraded complex corporate LAN and WAN networks including, 802.11, and Wireless-G IT infrastructure.
- Setup and administered Microsoft Windows 2003, 2000, Active Directory, RAID, HP Network Attached Storage NAS , Windows 2003 server, INFORMIX, Business Objects, and created/implemented scripts,
- Designed and supported LAN/WAN architecture, including Cisco switches, network/port monitoring, network penetration testing/ analysis, security vulnerability testing. RSYNC clustering, replication
- Created, Implemented and Supported, Disaster Recovery Plan, Load balancing, and Server clusters.
- Designed Active Directory forest and domain, Group Policy Object GPO design for server and administrative account management, and domain controller security.
- Automated patch deployment and updates e.g. service packs and configuration changes across a large server environment 1,000 OS instances via tools and/or scripts.
- Performed hardware/software systems monitoring/management across large-scale server infrastructure.
- Designed, deployed and maintained cluster server/environments, data/file storage and network attached storage using fiber channel and iSCSI technologies for production and disaster/recovery environments
- Setup, troubleshot, and maintained server security solutions including, anti-virus, data storage, and user accounts and policies including baseline compliance monitoring/reporting and change monitoring systems.
- Coordinated and worked with NetVault/BAKBONE, Hewlett-Packard blade server, ITG, L-3 Communications, to setup the PACTS server, database, replication-site, and network environment.
- Assessed, Planned, Administered, Network Contingency, and Preventive Maintenance.
- Documented, presented, and organized technical notes, drawings, and work procedures.
Confidential
Senior Systems Engineer / Supervisor
- Lead systems engineer in the implementation, setup, support, and administration of Hewlett-Packard 120 bl25 and bl45 blade servers, GESM Cisco switches, Rapid Deployment Server Pack, Cisco 6502 switch, NetApp 3060 filers, NAS for production environments with terminal services, email alert systems
- Supported 150 developers, trainers, analysts, testers, and senior network and security engineers.
- Managed, supervised, and trained network engineers in the setup, administration, and support of this infrastructure, networking technologies, switching, routing, TCP/IP, network protocols, and network addressing to provide 2nd and 3rd tier IT support within the organization's 1000 users.
- Trained/briefed IT staff, manager, engineers, technicians, technical teams on the Oracle Release 10g, Infotera's Grantium, CompuSearch's PRISM, JIRA, DOORs, Business Objects, webMethods, and Control-M on 120 server USAID JAMS/PSIP grants and procurement development and production environment.
- Setup, Administered, and supported Microsoft Windows 2003, 2000, Active Directory, RAID, Network Attached Storage NAS, and Oracle database clustering, LAN/WAN architecture, system design, including Cisco 6502, Nokia Firewall, Intrusion detection IDS , Network monitoring, network penetration testing/ analysis, and security vulnerability testing. Created, Implemented and Supported, Disaster Recovery.
- Coordinated and worked with NetApp filer, Hewlett-Packard blade servers, SyncSort backup, SpectraLogic tape library, and other senior engineers to setup the 120 server/application backup solution.
- Designed and planned application architecture and developed server infrastructure designs in support of application deployment for federal court system in 50 states. Setup server virtualization using VMWare.
- Extensively Active Directory administration/account management for Windows and RedHat Linux/UNIX file systems and networks using server infrastructure design, miscellaneous backup and network technologies
- Documented/Reviewed Remedy incidents / ITIL processes of change and configuration management.
- Managed user and group accounts and access control on Microsoft Active Directory environment.
- Reviewed project status and followed up with team members/vendor engineers' progress to meet targets.
- Assessed, Planned, and Administered LAN/WAN, Network Contingency, and Preventive Maintenance.
- Documented, presented, and organized technical notes, drawings, and work procedures.
Confidential
IT Program/Project Manager
- Project Manager in-charge of the networking department to lead, train, execute, and provide 1st, 2nd, 3rd tier IT support within the organization and to multiple on-site clients on complex corporate IT networks.
- Consulted with system users to document and determine ongoing functionality requirements.
- Coordinated with vendors to deliver system functionality required, and established delivery schedules.
- Designed, installed, setup, and supported LAN/WAN networks and IT infrastructure including Microsoft Windows 2003, 2000, Active Directory, Server Clustering Microsoft SQL Clustering Microsoft Exchange 2003 / 2000 / 5.5 Novell 5.0, Novell 6.0 Servers, NDS, and e-Directory.
- Setup GroupWise, Lotus/Domino, and Linux SendMail servers and provided Sales Engineering services.
- Configured, Administered, and Analyzed CITRIX/Metaframe servers, roaming profiles, network architecture including Cisco PIX CheckPoint Firewall for Detecting Intrusion and Network Penetration.
- Assessed, troubleshot, optimized upgraded network with Sniffer, Analyzer, and network security tools, Network Attached Storage NAS , wireless networking, including MPLS, DSL, and broadband networking using Linux Server/workstation, and Macintosh workstations, CISCO 2600, 3000, 5000 series routers, VPN, and managed switches, AntiVirus, Mail Security, Web Content and SPAM Filtering, Frame Relay solutions.
- Advised client and IT teams on infrastructure and network solutions, services, security, and best practices.
- Created and delivered Proposals and Contracts to clients and vendors for required services including details of deliverables, timelines, costing, financing, and support contracts SLA's .
- Created and Implemented requirements for Best Practices for IT staffing and System Disaster Recovery.
Confidential
Senior Network Engineer
- Trained and provided 2nd and 3rd tier on-site real-time IT and System Engineering to multiple clients.
- Consulted with clients/system users and resolved network, infrastructure, server, and workstation issues.
- Designed, installed, troubleshot, and upgraded LAN and WAN networks, for Schools, Banks, Law firms, insurance, medical, and other mid-sized businesses with Active Directory and NDS file and print services, Microsoft Windows NT 4.0, 2000, and Novel Netware 3.1,4.11, 5, and Novell Services.
- Setup and supported Citrix Metaframe, VPN, T-1, Broadband, 802.11, Wireless-G, VoIP, data solutions IDE / SCSI RAID and tape backup, file security, Ethernet, Token-ring fiber-to-Cat5 transceivers, firewalls.
- Maintained and setup the AS400's 3270 and 5270 Client Access with Rumba, Reflections, Attachmate, ISDN, Internet mail Microsoft Exchange, GroupWise, LotusNotes , and networking access.
- Troubleshot and documented network issues using network monitoring tools and equipment.
