Skills

Employment History:

Confidential

Specialist Network Engineer

• Responsible to assist in outage resolution support and back up for a 24x7 operation.
• Responsible for the day-to-day configuration, implementation, and design of various mission critical technologies for the company and clientele base through WAN.
• Postmortem reviews and business clarification, and tracking and reporting outages, which impact the Center productivity.
• Actively involved in System Performance by tuning, Installation, upgrades, migrations, backup and recovery, in 24x7 Environment.
• Provides technical and customer support for Verizon's dedicated internet access customers, through a variety of troubleshooting and problem solving methods and technologies BGP, ISIS, MPLS, OSPF, LDP, RSVP, HSRP, VOIP Voice Over IP , Firewalls, wireless, Optical, T1/T3, OC3, OC12, OC192, OC768 .
• Provide technical support on Cisco 1600 series 1200 series, CRS, 6500 series , Juniper M10, M10i, M20, M40, MX960 , 3com, Lucent TNT, Frame Switches, Fore Switches and other network devices.
• Configured different VLAN's for various ODC Networks in the organization.
• Configured VTP domain and Spanning tree protocol on L2/L3 switches.
• Proficient and knowledge with TCP/IP network environments and solid background in networking over a variety of transmission mediums to include high-bandwidth fiber optics and low-bandwidth.
• Responsible for design, development, implementation and customization of HP OpenView.
• Working knowledge of SolarWinds Suite, NetScout Sniffers.
• Configuring and Administering the Network using Cisco ACS.
• Implementing QOS requirements in co-operation with local carriers.
• Responsible for keeping customers informed and up to date on open tickets within team and individual ticket queues. Additionally, document all customer contact.
• Knowledge analysis of network traffic to detect intrusions and vulnerabilities
• Work with both internal and external groups such as telephone companies and equipment vendors to resolve customer issues. Contribute to the team's success by obtaining daily service level goals for call and ticket queues.
• Learn and implement all Verizon internal policies and procedures, as well as departmental SOP. Training: A two 2 hour minimum per month and eight 8 hours minimum per quarter of training/course.
• Provide assistance in developing projects and procedures of NOC center.
• Ensure placement of all MOPs at all times during issue handling from start to resolve.
• Lead all floor issues and ensure their resolution according to industry standards.

Confidential

Consultant

• Responsible for the configuration, and maintenance of networks to ensure communication performance and reliability.
• Responsible for the day-to-day configuration, implementation, and design of various mission critical technologies for the company and clientele base through WAN.
• Provides technical and customer support for Verizon's dedicated internet access customers, through a variety of troubleshooting and problem solving methods and technologies BGP, ISIS, MPLS, OSPF, LDP, RSVP, HSRP, VOIP Voice Over IP , Firewalls, wireless, Optical, T1/T3, OC3, OC12, OC192, OC768 .
• Actively involved in System Performance by tuning, Installation, upgrades, migrations, backup and recovery, in 24x7 Environment.
• Provide detailed network troubleshooting to include root cause determination. Provide pro-active network analysis to maximize network uptime and availability.
• Configuring and Administering the Network using Cisco ACS.
• Provide custom network design to meet immediate operational needs and operational requirements for network architecture and analyze proposed network engineering changes to determine impact on operational network.
• Extensive work experience with scanners in downloading, saving and transferring files/images.
• Assist in the selection and evaluation of products and vendors and handle day-to-day administration of the networks.
• Mentor junior Operations support staff.

Confidential

Network Engineer

• Configuration of Cisco routers 1600 series 7200 series , Bay routers, FRAD, 3COM, CSU/DSU, Modems and IP Contivity boxes, iDEN networks.
• Actively involved in System Performance by tuning, Installation, upgrades, migrations, backup and recovery, in 24x7 Environment.
• Responsible for the day-to-day configuration, implementation, and design of various mission critical technologies for the company and clientele base through WAN.
• Troubleshoot/Monitor, identify and resolve emergency Cisco routers, Bay-Routers, IP VPN, Contivity VPN switches, TPX PSN2 Switches, ISDN, Optical, Voice over IP, Wireless, modems, encrypted modems, T1, T3, DS1, DS3, Firewalls, Ethernet, Hub, Servers, sniffer, HP OpenView, Cabletron, Secure Network Server, PCMCIA format security solutions, Smart Cards, network cards, PBX problems.
• Test network systems to ensure compliance with operational and industry standards.
• Ensure that networking integrity, as it relates to subsystems, is maintained.
• Analyzes mechanized system-generated data to identify the root cause of the subsystem failure. Proposes and implements solution to identified problems.
• Refers and resolves or identifies resolution of defined problems to appropriate organization, i.e. Field Operations, vendor, LEC and etc.
• Inform Management about problems, unusual matters so prompt and creative action can be taken when appropriate.
• Train new employees and lead staff.
• Provide customer assistance and maintain effective methods of operating network components and subsystems.

Confidential

Lab Consultant

• Assist faculty members and students' in troubleshooting various IBM and Macintosh Software and Hardware problems.
• Maintain and upgrade LAN hardware and software.
• Support NT, Windows 95, 98, Nortel NETid, TCP/IP, UNIX and DOS.
• Supports system analysis recommends, designs, and implements effective hardware and software to accomplish overall task.
• Troubleshoots complex network environments through to problem resolutions.
• Troubleshoots data integration and application problems, tunes and optimizes overall system performance, promotes scalable solution, and recommends overall network and data source performance improvements.
• Developing and documenting migration plans to support/implement DNS and DHCP integration into NETid.
• Inform Management about problems, unusual matters so prompt and creative action can be taken when appropriate.

Confidential

Satellite Control Operations Analyst

• Operated and maintained all INTELSAT Satellites for proper operations.
• Coordinated INTELSAT/ NON-INTELSAT launches.
• Antenna and telemetry link assignments.
• Maneuvering of satellites to obtain max transmit throughput.
• Made recommendations as how to better streamline, automated and planed for normal and special operations.

COMPUTER SKILLS: