TECHNICAL SKILLS:

Technology and Tools: Cisco Certified Tech (CCT), Cisco Certified Network Associate (CCNA), Project Management Professional (PMP), Oracle SQL Server RDBMS, Window Server 2008 & 2012 R2, Active Directory, Microsoft Exchange Server R2 2012, PowerShell 5.0 Windows 8 Windows Server, Microsoft SharePoint Server, Microsoft Project and Visio, Adobe software, LAN, WAN & PAN Networking, Kaseya IT Remote Mgmt. SolarWinds Network Monitor, Pingdom Web Perf Mgmt. New Relic Application Perf, Cisco Routers 1800, 1900, 2900, 7600, 2600/3600, Cisco Switches 2960, 3650 and Catalyst Switches, Juniper M - series, Wireless LAN Standards (IEEE 802.11), Network Firewalls, Wireless Access Points, Wireless Protocols 802.11 a, n, b, g; WatchGuard Firebox, WEP WPA, Microsoft Window Server 2k/2k3/2k8/2k12, Army Network, Client OP SYS, Server/EXCG, CompTIA Security +, CompTIA A+, CompTIA Network +, Desktop Publishing, Word, PowerPoint, Excel, MS OneNote, Photoshop, Corel Draw Page maker and C++, Business Analysis, Citrix & all MS Software, Freshdesk Customer Support, Zendesk Cust Serv Spt CRM D&B/Hoovers, UNIX, including Sun/Solaris, HP-UX, and AIX IBM, OS/400 and OS/390, Novell Netware, and Linux variants.

PROFESSIONAL EXPERIENCE:

Confidential, Austin, TX

Network/System Support Engineer (Contract)

Responsibilities:

• Installed and maintained Windows server, server-client connectivity and administered all activities of the computers, printers to ensure connectivity of Windows systems to Netware Servers.
• Configured Windows Operating Systems including Windows10, Window8, Windows7, Windows Server 2008 and Windows XP.
• Engineered enterprise storage arrays for solid-state drive and server’s setup.
• Helped with ticket handling and resolution including remote software troubleshooting for clients.
• Configured user’s access right, active directory domain services-GPO, enforcing, and hardening security access according to organization policy.
• Managed day-to-day high-level network flow with Protocol Stack and OSI model-TCP/IP protocols.
• Maintained hardware and cloud storage applications and user-store integration with updates direct resolution and patches on servers.
• Provided daily system support using Freshdesk and consultation with customers and field engineers.
• Handled escalations and resolved technical issues according to SLA
• Collected and monitored a wide range of network devices and information servers that includes WatchGuard Firebox, Solar Winds, Kaseya, New Relics and Pingdom.
• Collected and reviewed performance reports for internal and external systems.
• Maintained functional documents by responding to all customer requests and smooth operation of systems.

Confidential

Network System Analyst

Responsibilities:

• Performed senior operator and systems administrator duties and unit level maintenance functions on assignedcomputer systems .
• Configured information-processing equipment into required operating configurations.
• Troubleshoot automation equipment and systems to the degree required for isolation of malfunctions to specific hardware or software.
• Restored equipment to operation by replacement of line replaceable unit (LRU).
• Installed, operated, and performed strapped, restriped, PMCS and unit level maintenance on COMSEC devices.
• Assisted in the design, preparation, editing, and testing of computer programs.

Confidential, Austin, TX

Data Integrity/Business Analyst

Responsibilities:

• Coordinated the IT change management process, and improved department policies and procedures based on industry standards.
• Researched and gathered relevant data to conduct business analysis and provide recommendations for growth.
• Ensured the application of information security/information assurance policies, principles, and practices in the conduct and oversight of RDBMS, policy, and planning functions.
• Involved in analysis of end-user requirements and business rules based on given documentation and worked closely with tech leads and Business analysts in understanding the current system
• Assisted Business Analyst in documenting business requirements, technical specifications and implementation of various ETL standards in the mappings
• Adept in system development life cycle (SDLC) development, involved in all phases of development from requirements gathering, business case development, and maintenance, defining strategic solutions in business needs using Rational Unified processing (RUP), Waterfall Model and Agile Methodology.
• Analyzed data with business report requirements to create design and tech specs for the development sales team within approved protocols.
• Supported business initiatives through data analysis, identification of implementation barriers and user acceptance testing of new systems and customer service with cold calling.
• Assisted in completing project management tasks for IT related projects and designated area of responsibility.

Confidential, Austin, TX

Shopper/Network-Systems Administrator

Responsibilities:

• Worked as a secret shopper to improve customers and company’s products.
• Provided first level technical support to establish the functionality of company’s desktop computers, laptops, and peripherals including supporting other related IT project.
• Maintained system performance by performing system monitoring and analysis, and performance tuning; troubleshooting system hardware, software, networks and operating and system management systems; designing and running system load/stress testing; escalating application problems to vendors and customers
• Trained network administrators in handling network traffics generators using IXIA, Wireshark--Ethereal.
• Recommended changes for network systems such as routers, switches and systems firewalls config.
• Installed and maintained physical and virtual servers and network hardware.
• Assessed new DBMS software and implements updates and changes.
• Monitored and analyzed availability and capacity of networks, servers, and data centers.
• Delivered effective proposal of findings and recommendations to multiple levels of stakeholders. Assisted in integrating data elements for a variety of projects in a number of dissimilar areas.
• Extensive traveling, interacting with customers and interviewing clients’ employees, management and stakeholders.

Confidential, Austin, TX

Student Desktop Support Specialist

Responsibilities:

• Presented detailed researched and solutions for technical staff to consolidate data center, network support, DIR and user management for networking issues.
• Provided technical and administrative support for projects involving network operations.
• Utilization of business acumen and industry knowledge to develop and deliver competitive intelligence and business analytics
• Provided full range of office support, assignments and accurate reasoning according to company’s policy.
• Provided assistance, advice and guidance to organizational users, both in the administrative and technical areas, concerning the use of the multiple database management systems available for use.
• Computed confidential dataset and academic professional records used for economic research.
• Facilitated research review process by inputting qualitative and quantitative data used for decision making.

Confidential, Austin, TX

(Horizon Staffing) Network/System Engineer (Contract)

Responsibilities:

• Provided email support for networking equipment
• Administered network devices for firewall/VPN, Cisco switches and routers, WatchGuard Firebox, IT infrastructures and telecommunications equipment
• Worked as the network engineer to install, and configure medium-sized route and implementation of connection to remote sites in WAN.
• Performed general system configuration, backups, maintenance, and optimization of server and network infrastructure.
• Installed up to 480 hardware and software systems per week for customers and Dell affiliated partners.
• Troubleshoot networks, systems, and applications to identify routing or operational difficulties.
• Provided escalation support to other IT groups for desktop, hardware, networking, and communication related issues.
• Participated in the discussion, establishment, and enhancement of networking best practices.
• Day to day management of backups, restores and system optimizations