SUMMARY:

• 17+ years experience supporting mission - critical environments. Broad hands-on expertise in network administration, hardware/software, installation, security, remote connectivity, troubleshooting, and technical support. Over 20 years of military service resulting in 6 Army Commendation & 4 medals for outstanding performance and support.
• Creative and innovative thinker, bringing energy, enthusiasm, and leadership to problem resolution.
• Keen aptitude for both learning and applying new concepts quickly.
• Productive contributor to team efforts, with the ability to successfully deliver multiple concurrent projects under the tightest deadlines.
• Microsoft Infrastructure (Server 2008, 2012, DHCP, DNS, Active Directory, GPO, WINS, DFS, and PKI in a Windows environment)
• Active Directory Domain management and Single Sign-on architecture
• Remote Access authorization and technologies
• Citrix and Data Recovery
• Federal, state, and local government processes
• Customer service techniques

TECHNICAL SKILLS:

Platforms: Windows 7, Vista/2003/ XP/2000, Active Directory 2008, 2012

PROFESSIONAL EXPERIENCE:

Confidential, Vance, AL

IT Infrastructure Engineer

Responsibilities:

• Perfromed storage back and Windows Server Administration for the Mercedes-Benz plant in Vance, AL. Daily monitoring of the storage area network and network attached storage. Responsible for monitoring Window Server 2008, 2012, and 2016. Additional duties as assigned.

Confidential, Decatur, AL

Information Technology Specialist

Responsibilities:

• Serves as a technical specialist on all automated systems utilized throughout the state. Provides solutions to customer requests for assistance in resolving the less complex hardware and software problems, referring the more complex problems to a higher graded specialist. Analyzes customer problems and researches for possible solutions or tasks the appropriate subject matter expert or section capable of resolving the problem.
• Participates in site surveys to verify compliance of software installation practices and operating environments with security standards. Automates repetitive tasks such as ghosting software images, sanitizing disks, and warranty usage tracking. Deploys technologies to minimize technical labor for operational testing, problem resolution, and pattern analysis. Determines internal service measures for support provided and communicates service level expectations.
• Provides technical assistance to users so that LAN/WAN and other C4 systems operations have few major disruptions. Proactively interacts with users to ensure proper operation of computer systems, hardware, and software. Demonstrates processes and provides orientation for new users. Provides technical hands-on assistance with software installations, hardware configurations, and communication networking to support daily operations and major fielding activities. Provides instructions to customers on accessing data, processing, space utilization efficiencies, and program recovery techniques. Consults with customers regarding potential system or program upgrades.
• Installs and maintains hardware devices supporting a broad range of information systems employing multiple network and local operating systems and highly sophisticated client server software. Uses detailed material, sophisticated diagnostic equipment and software to identify and resolve internal system and network conflicts. Removes and replaces defective hardware components; installs network/peripheral device interface cards. Performs upgrade of hardware to include memory, fixed storage, and installation of network interface cards (NIC) or enhancement cards.
• Installs and configures workstation and network operating systems and applications software on a wide range of configurable information systems devices. Configures a wide variety of devices requiring diverse interfaces in multiple operating system environments using a wide variety of hardware platforms.
• Configures workstation security parameters.
• Troubleshoots and corrects software problems to include resolving conflicts between applications, hardware and/or device conflicts, and operating system faults. Detects and removes computer viruses. Restores and repairs damaged critical data files. Updates hardware and software architecture databases to reflect installations, turn-ins, and changes in reportable software.
• Performs operational tests on equipment in test array or operational configuration prior to issue or installation to ensure proper operation and absence of conflicts.
• Captures, maintains and tracks warranty data for all fielded systems, advises other support personnel of warranty status and interfaces with vendor to request and monitor warranty work. Maintains the customer service database for all service requests. Documents and enters all requests for advice and assistance in the customer service database. Receives, analyzes, assigns control numbers and tracks to resolution all customer requests.

Confidential

Help Desk Supervisor & Network Operations Technician

Responsibilities:

• While deployed to Confidential for Operation Enduring Freedom I served as the Helpdesk Supervisor for Forward Observation Base (FOB) Apache in the Lagman Province of Confidential
• Our four man team serviced over 250 computer users and provided enterprise level helpdesk support for FOB Lagman, and Camp Davis. At the 6 month mark in my deployment I was later rotated to Confidential to finish my deployment as a
• Network Operations Technician. This was my second deployment to Confidential . I earned a Army Commendation Medal for my roles as a result of my service.

Confidential, Mattydale, NY

Computer Systems Analyst

Responsibilities:

• Evaluated, recommended, acquired and implemented new hardware/ software and system enhancements.
• Installed cabling and wiring for systems and peripheral equipment.
• Troubleshot and maintained routers, hubs, bridges and switches.
• Proactively monitored computer systems, networks and applications, ensuring high level of response time, performance and resource utilization.
• Assumed control of reimaging and replacing 10 computers on-site.
• Completed SAMS-IE System Administrator and Network Security Manager Level II courses; attained Security+ .

Environment: STAMIS Systems, CAISI V-SAT, P-BUSE, Windows 2003/XP, Active Directory 2003, Dameware

Confidential, Madison, AL

IT Support/System Administrator

Responsibilities:

• Improved efficiency by rewiring the Huntsville office with Cat-5e cabling and upgrading 3 routers and 3 servers.

Environment: Windows Vista/2003/XP, Active Directory, VPN, CheckPoint VPN-Secure Client, Nokia Firewall, Nortel Phones

Confidential

Computer Support Technician

Responsibilities:

• Managed $100K+ inventory of communications and computer equipment.
• Contributed to planning security to guard the fuel depot for Confidential . ed Army Medal for outstanding support.

Confidential, Huntsville, AL

System Administrator/Helpdesk Analyst

Responsibilities:

• System Administrator: Administered Windows 2000/XP network for 500 users at Confidential Ordinance School at Redstone Arsenal.
• Helpdesk Analyst: Provided in-house and remote desktop support for users and troubleshot dial-in and VPN issues.

Environment: Windows 2000, XP, SMS, Active Directory, MS Office Suite, Timbuktu, Remedy

Confidential, Huntsville, AL

Helpdesk/Technical Support/On-Site PC Technician (Consultant)2 years

Responsibilities:

• Department of Veterans Affairs ( Confidential ): Supplied telephone technical support, resolving all issues to the customer’s satisfaction.
• Confidential: Performed warranty repair work and installations of Dell, Compaq, Confidential -Bell, Confidential - Confidential and IBM desktop computers
• Confidential: Troubleshot client DSL, ADSL and dial-up connection problems.

Confidential, Tuscaloosa, AL

Computer Specialist

Responsibilities:

• Built and manage small Windows 2000/XP network using a star topology; installed and administered Active Directory and MS Exchange 5.5.
• Supervise network team of 4 supporting over 450 users.
• Train users in successful computer operation.
• Operate, deploy and maintain NIPRNET and SIPRNET equipment/routers.
• Oversee data storage and information security.
• Manages the HHC Company 115th Helpdesk.
• Preforms router and switch maintenance on Cisco devices.