Summary:

• Ten 10 years of experience as Senior Network Engineer / Security Engineer / Administrator / IT Manager in Cisco Data/Voice Networks and Firewalls, Network Security, Virtualization VMware , Netapp Storage, Information Technology Training, Systems/Network/Database Administration, End User Computing, LAN/WAN, SAN/NAS, Messaging, Technical Support, Consulting, Project Management, Business Process Integration, Systems/Network Integration, ERP, EDI, Customer Relationship Management CRM , Purchasing, Inventory Management
• Over 7 years of hands on experience in systems/network administration with Linux, UNIX, Sun Solaris, MS 2000/XP/7/8 Pro, MS Windows 2008/2012 Enterprise Server, MS SQL Server 2008/2012/2014, MS Exchange Server 2007/2010/2013, MS SharePoint 2010/2013, SCCM, VSphere, Remote Access, Backup Exec, IIS, Apache, NetBackup, Active Directory
• In-depth knowledge and experience in Deployment, Migration, Upgrade, IT Service Support, IT Service Delivery, Enterprise Network Systems planning, design, configuration, and management.
• Effective network Troubleshooting and problem solving skills with software, server, and hardware devices.
• Solid skills in network integration with database systems, web server, application server, and desktop applications. Experience in network security and firewall configuration.
• Experience in a fast paced Technical Support environment, 24/7, average 100-120 problems resolve per day and ability to work independently with minimum supervision and with the team
• Detail oriented, enthusiastic, highly motivated, quick learner, team player, assertive and able to work both independently and with others
• Successful in handling customer complaints and offering positive solutions to problems.
• Adapted to dynamic environment where priorities are constantly changing
• Strong analytical, organizational and prioritizing skills able to handle various tasks and initiatives simultaneously
• Energetic leader who delivers on agreed plans whilst developing their team with the experienced at driving performance within a call centre environment
• Ability to utilize superior problem-solving, interpersonal skills and formulate creative solutions that will exceed client expectations
• Proven experience of identifying changes to a business and actively delivering those changes

Technical Skills:

• MS Windows XP/7/8 Professional, MS Windows 2003/2008/2012 Enterprise Server, LogMein, Teamviewer, Sun Solaris, UNIX, Linux, MAC OS, AS/400, Blackberry, Android Phone, iPhone, Acronis, Ghost Server, CommVault, Microsoft ForeFront, Microsoft System Center Configuration Management SCCM 2007/2012, Microsoft Deployment Toolkit MDT , Symantec EndPoint Protection
• Active Directory, Group Policy, TCP/IP, DNS, DHCP, IIS, HTTP, SNMP, SSL, TLS, SSH, FTP, LAN, WAN, VLAN, VPN, IP Routing EIGRP/BGP , NAT/PAT, ACD, SIP, VoIP Telephony Cisco/Avaya
• Routers/Switches/Gateways Cisco/3Com/Juniper Network , Cabling, McAfee EPO, McAfee Solidcore, McAfee Endpoint DLP, Systems/Server Building Hardware/Software Testing, IDS/IPS, DSM/Enteo, SMS, WSUS, Tivoli, OpenView/Radia, Symantec Altiris/CMS iSCSI/NAS/SAN NetApp, HDS, IBM, 3Par, EMC, HP, Dell, IBM , CheckPoint/Sonicwall/Cisco/PaloAlto/Fortigate Firewall, IPSec, Network Monitoring Nagios, Zenoss, Cacti, Zabbix, Nimsoft, IPMonitor , Network Connectivity, Lync, BES, F5 Load balancing
• MS Exchange Server 2007/2010/2013, VMWare, Hyper-V, Citrix, MS Visio, MS Project, Lotus Notes
• Oracle, DB/2, mySQL, MS SQL Server 2008, MS Access, MS Small Business Server/Essentials,
• MS Office Word, Excel, PowerPoint, Outlook , ACCPAC, QuickBooks, Microsoft Dynamic CRM/ERP

Professional Experience:

Senior Network Administrator

Confidential

• Management and administration of Cisco Routers/Switches/VoIP Phone/Access Point/Firewalls and Network operating systems, Network Devices, VLAN's, Switches and Routers, IP Addressing, WAN and LAN services, Wireless Network, Firewalls, Network Monitoring and reporting, capacity management and planning
• Security management and reporting, disaster recovery and business continuity Managed Active directory and exchange user account creation maintenance Accessed software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
• Installed, Configured, Troubleshoot Cisco data/voice networks and firewalls Implemented/ Deployed McAfee EPO, McAfee Solidcore, McAfee Endpoint DLP Imaging and deployment of desktops, laptops tablets Managed IT Department and Provided Technical Support on Systems, Applications, Emails, Network Connection, VPN, Remote Access, Tablet PCs, Blackberry, iPhone, Android Phone, iPad Provided Technical Support on Wireless Scanners, ACCPAC ERP, EDI, SysPro ERP/MegaTrack Warehousing Applications
• Managed EMC VMAX/HITACHI Storage, MS Windows 7/8 Deployment, Systems/Network Upgrades, MS Windows 2008 Enterprise Server Migration, MS SQL Server 2008 Migration, System Center Configuration Manager 2012, Microsoft Forefront Identity Manager/Protection/Security 2010, Office 2013 Applications Upgrades, SonicWALL Firewall Upgrades, Cisco Wireless Access Point Upgrades, Domain Controller / Active Directory, DNS, DHCP, IT Infrastructure Projects and Applications Development
• Installed, configured, tested, maintained, monitored, and troubleshoot end-user workstations and related hardware and software in order to deliver required desktop service levels
• Performed preventative maintenance, including checking and cleaning of workstations, printers and peripherals Performed onsite analysis, diagnosis, and resolution of complex desktop problems for end users, and recommend and implement corrective solutions, including offsite repair for remote users as needed.

Confidential

• Installed, Configured, Troubleshoot Cisco data/voice networks and firewalls, Windows XP/7/8 desktops Administered User account, security group and Computer object in Active Directory Provided Level 2 and 3 Technical Support to staffs/clients Provided Support on Business Applications, Microsoft SharePoint, Microsoft Outlook, Microsoft Exchange Server, IIS, AntiVirus
• Implemented and managed college policies and procedures such as attendance, grade reports, midterm reports, student advising forms and all other assigned educational materials on a timely basis
• Motivated students by demonstrating sensitivity for their concerns, actively involving them in classroom discussions and activities
• Managed classroom teaching conditions and environment through active instructor presence in order to promote positive classroom discipline and control, timely class meetings and appropriate use of furniture and equipment
• Assess training sessions for effectiveness and Compiled participant attendance and evaluations Managed Training classrooms, schedules and Computer Equipment Informed students about course requirements, evaluation procedures, and attendance policies.
• Coordinated, scheduled and delivered IT Services training programs to all clients in a classroom setting and one-on-one basis Trained all new employees on policies, procedures and software tools Designed training course materials and documents such as manuals necessary to meet training needs Monitored and reported on all training activities on a weekly basis Provided in-class training to students, employees, customers and end users.
• Taught Microsoft Office 2003-2007-2010, Microsoft Windows 2003-2008 Server, Microsoft Windows XP-Vista-7, Microsoft Exchange 2000-2003-2007-2010 Server, Microsoft SQL 2000-2005-2008 Server, Microsoft ISA Server, A , Network , Security , Linux , IT Communications, CCNA, CCNP, MCSE, MCSA, MCITP, PMP, ITIL
• Participated in faculty/staff meetings, committee meetings, professional development workshops
• Supported active inter-departmental cooperation with other departments such as Admissions, Financial Aid and Placement

Operations Supervisor

Confidential

• Installed, Configured, Troubleshoot Cisco data/voice networks and firewalls Created and deployed images for Laptop, Desktop Provided Corporate end user support for Windows XP desktop and Application support for MS Office 2003 Administered Active Directory services, OU, Printer, Users
• Managed IT Projects, IS Department and IS Team Programmers, Technicians, Network Engineers, Contractors
• Assisted System Administrator in supervision of the day to day operations of I.T. infrastructure including MS Exchange Server Administration
• Managed IT Infrastructure and helpdesk ticketing system for new and existing IT related issues
• Developed and conducted training and orientation sessions for team of Technicians and Network Engineers
• Worked with System Administrator on scheduling of I.T. team to ensure appropriate coverage for operations
• Responsible for performance management, training, and motivation of Technician team
• Installed/Configured/Troubleshoot Cisco VoIP/Routers/Switches/Bridges, systems, network printers, Micros POS, network server,
• Analyzed/Prioritized/Responded to specific issues with Micros Point-of-Sale, Debit/Credit, and related systems
• Resolved in house and 3rd party software and hardware issues
• Coordinated and managed workload of Technician team
• Ensured adherence to defined policies and procedures within department and company-wide
• Proactively work to identify opportunities for improvement of procedures and processes
• Researched, resolved, and responded to highly complex issues, provided expert and creative solutions
• Performed upgrades and preventative maintenance to PC's and servers
• Assisted full-time I.T. staff with on-going project development and implementation
• Managed Network Security, Performed daily system routines backup

Senior Network Analyst

Confidential

• Installed, Configured, Troubleshoot Cisco data/voice networks and firewalls Performed windows 2000/2003/2008 server administration tasks on 40 domain controllers, 3000 user network
• Setup and supported remote Workstations via VPN and terminal services
• Installation and troubleshooting of windows 2000/2003 server, Exchange Server, DHCP Server, DNS Server, Domain Controllers, SQL Server
• Updated existing systems by installing memory upgrades and additional fixed storage space
• Implemented software upgrades, driver updates, service packs and system patches
• Administered Print Servers, Web Servers, Database Servers, Domain Controllers, Email Servers, Firewalls, DHCP Servers, DNS Servers, FTP Servers
• Maintained tape backup units, file servers, switches, routers and network security
• Provided user training in Microsoft Operating Systems Windows 2000/XP/VISTA and MS Office Applications 2000/2003/2007 MS Word, MS Excel, MS PowerPoint, MS Outlook and Microsoft Access .
• Managed IT Department and staff Technicians, Network Engineers, Systems Engineers

Network Analyst

Confidential

• Installation and troubleshooting of windows NT/2000/2003 server, Exchange Server, DHCP Server, DNS Server, Domain Controllers, SQL Server
• Analyzed client equipment and operations to determine servicing and hardware needs
• Provided all level Tier 1/2/3 of technical support on Printers/Servers/Desktop/Notebook Dell, Compaq, IBM, HP, Lexmark, Toshiba
• Planned and designed the organization's LAN network expansion. Upgraded and configured Microsoft Window server and installed network routers, cabling, and firewall.
• Performed network management including network performance tuning, security monitoring, file server backup, and email server administration.
• Worked with senior management team to develop security policies and conducted network systems security auditing. Planned and designed the organization's LAN network expansion. Upgraded and configured Microsoft Window server and installed network routers, cabling, and firewall.
• Provided Onsite technical support for application systems integration with database server and application to Municipal Government, Provincial Government, and Corporate Clients.

Network Administrator

Confidential

• Developed and implemented service schedules, systems, and procedures to assure delivery of quality, cost-efficient technical services
• Planed, coordinated, and executed hardware, software, and network installation, configuration, maintenance, troubleshooting, and repair operations for service contact clients.
• Installation and troubleshooting of windows NT/2000 server, Exchange Server, DHCP Server, DNS Server, Domain Controllers, SQL Server
• Analyzed client equipment and operations to determine servicing and hardware needs
• Provided all level Tier 1/2/3 of technical support on Printers/Servers/Desktop/Notebook Dell, Compaq, IBM, HP, Lexmark, Toshiba
• Planned and designed the organization's LAN network expansion. Upgraded and configured Microsoft Window server and installed network routers, cabling, and firewall.
• Performed network management including network performance tuning, security monitoring, file server backup, and email server administration.

Systems Administrator

Confidential

• Provided all level Tier 1/2/3 of technical support on Printers/Servers/Desktop/Notebook
• Planned and designed the organization's LAN network expansion. Upgraded and configured Microsoft Window server and installed network routers, cabling, and firewall.
• Installation and troubleshooting of windows NT/2000 server, Exchange Server, DHCP Server, DNS Server, Domain Controllers, SQL Server
• Analyzed client equipment and operations to determine servicing and hardware needs
• Planned and designed the organization's LAN network expansion. Upgraded and configured Microsoft Window server and installed network routers, cabling, and firewall.
• Performed network management including network performance tuning, security monitoring, file server backup, and email server administration.