Support Engineer Resume Profile, NJ - Hire IT People

Summary

IT Professional with 8 years of experience in Systems and Network Administration with a primary focus on managing MS Windows Servers 2000/2003/2008 Standard/Enterprise operating systems.

Proven ability to administrate and control operations and able to multi task under pressure.
Good communication and team management skills.
Now on F1 Visa Studying for Masters of Science Information System Management

Technical Skills and Communication

Platform: Windows Server 2000, 2003 and 2008, Win XP, Vista, Windows 7, Win 8, Win 8.1
Software: Exchange Server 5.5, Windows Terminal Server, Microsoft Office Suite Word, Excel, Power Point, Outlook , Norton Utilities, Adobe Professional Pack, Antivirus - McAfee/ Symantec/Norton Antivirus, AutoCAD 2014.
Protocols: DHCP, SNMP, SMTP, FTP, Telnet, TCP/IP, PBX, VoIP, H.323, IPsec
Switches / Routers / Firewalls - 1st/2nd line issues Router - Cisco 3600/3000/2600/1600 series, Switch CISCO 2900 series, 3Com and Netgear switches, Hub, PBX switch, Firewalls, Servers HP Proliant, Dell PowerEdge Server , HP Procurve networking

Professional Experience

Confidential

UAE Engineer

Providing the very highest level of technical support to internal staff and our clients.
Implemented and administered Windows Server, IIS, SQL Server and bond developed Focus and Access Server.
Working on Active Directory User accounts, configuration of Iphones, Blackberry laptops.
Managing and monitoring of backups in multiple locations.
Follow Documented processes i.e. producing documentation on operational, system and user procedures guidelines
Managed technical services of Windows network infrastructure, including Active Directory, Group Policy etc
Supporting a multi-site IT infrastructure of at least 300 employees.
Responsible for analyzing and evaluating network security threats and vulnerabilities, email
services, diagnosing resolving hardware, software end users problems. Acting as the first point of contact for all IT technical queries.
Collaborated with telecommunication team to troubleshoot T1 lines and company-wide phone problems.
Involved in the rollout of software updates and patches, maintaining up to date security features like firewall, antivirus, license updates. Investigate specialist and complex IT-support issue.

Confidential

Support Engineer

Deploying new hardware, server backups evaluating new software security risks
Responsible for allocating work to junior staff and induction training for new staff
Producing reports for senior managers
Liaising meeting with external suppliers of IT services
Provide tier 3 and 4 support for commercial clients on a 24 x 7 rotation schedule
Configure, install and administer network infrastructure and telecommunications systems that supports all needs for office staffs
Identify and recommending improvements for E-mail applications Web-page development
Development and introduction of a centralized VPN service to be resold to clients
Installation and maintenance of VoIP Servers and VoIP devices IP Phones, gateways, IP PBX etc
Configuration and maintenance of VoIP Switch VPS, Mera, Nextone and customized version
Configuring and managing backup restore procedures

Confidential

Executive Solutions

Administering designing LANs and WANs
Installation and maintenance of Win 2000/2003 and Exchange Servers
Maintaining maximum availability of supported services for users
Assisted Service Engineers during onsite engineering and technical support to network systems
Assisted Tender Team to prepare BoQ
Provided training class to Service Engineers

Confidential

Network Support