PROFESSIONAL PROFILE

• Over 6 years of IT industry experience as Infrastructure Consultant, System Administrator. Co-ordinates the response of/or prepares Requests for Proposals RFPs .
• Acts as liaison, develops, fosters and manages effective relationships, expectations and communications with clients, vendors and team members.
• Outstanding expertise in designing, configuring large enterprise infrastructure.
• Strong North American experience in managing and implementing environments with 10,000 nodes.
• Experienced in the development and deployment of help desk or ticketing process and system.
• Experience in Application development such as packaging, patch management.
• Extensive command on Active Directory, Group Policy, SCCM, WSUS, SQL, Exchange, SharePoint, Clustering, Imaging and Virtualization VMWare, Hyper-V .
• Strong ability in designing, administering, configuring, implementing and managing networks.
• Expert technical hands-on experience of TCP/IP, DHCP, DNS, RRAS, VPN, GPO.
• Knowledge of Fiber adapters HBA installation, Fiber switches, Zoning and SAN management.
• Knowledge of Fiber networks based on storage NAS, SAN and iSCSI based storage.
• Excellent verbal and written communication and problem solving skills.
• Exceptional interpersonal skills, enthusiastic, energetic, self-motivated and team player.
• Committed to the highest level of professional and personal excellence.

PROFESSIONAL WORK EXPERIENCE

Confidential

Windows Infrastructure Admin

• Supervised user accounts, groups, and print queries and controlling access right using Active Directory
• Experienced with DCPROMO process and configuring AD Site, OU structure, Site Link, DNS, DHCP, Global Catalog server, directory services, subnet mask, DNS forwarders, Reverse Lookup, Scavenge Stale resource records
• Optimize and tune the windows 2008, AD, DNS zoning and patch manage
• Preserved customer response time by working extended hours when the client experienced a shortage of recourses because of sudden needs
• Ensured that users can log in to another domain by either providing a Global Catalog at a site or using the universal site Caching settings on a site
• Pre populated passwords for users that will be logging in at the location for a faster login experiences in Server core
• Created a PSO Password Settings Objects by using ADSI Edit to override the domain Password Settings for specific users or groups
• Reset a user password and force the user to change their password on the next logon
• Participated in complete system builds, upgrades, migrations, code deployments and patch management
• Effectively used VMware vSphere 5.5 software to create and update machine images, improving speed and accuracy of custom computer configurations
• Created software installation GPO on computer side and user side and correctly selected assign, publish and advanced options for software installation GPO
• Used NTDSUTIL to defragment active directory database and checks for integrity and consistency of the database as a whole
• Used Task Manager and Event Viewer and Reliability Monitor to watch in real time, what going on in machine
• Used Performance Monitor and Data Collection sets to track Active Directory and domain controller performance
• Verified and force different domain controllers are replicating using REDADMIN / SYNCALL
• Joint different clients to a domain through remote desktop and login to verified it is working
• Created OU, Groups, Computer account and user account with the help of batch script
• Created different shared folder and assigned share permissions to group via share and storage management console MMC
• Used the GPMC to applied security filtering to include and exempt Groups from group's policy and performed block inheritance
• To present successful interface between clients, local procedural IT support and other technical staff, supplied all essential diagnostic information to restore normal services as quickly as possible
• Analyzed frequent problems and consulted with network engineer and software developers to design and offer training sessions in order to address end users problems
• Enabled Auditing Policies and viewed the results for in the default domain controller GPO for object and account Access

Environments: Windows 2008, AD, SQL, SCOM, SCCM, Hyper-V.

Confidential

System Administrator

• Participated the teams, who seized an operational master and thereby transfer the functionality to a live domain controller and identified a methodology to restore a domain controller to functional status
• Created stub zones in a DNS server in preparation for a trust and implemented a two way transitive forest trust
• Setup and upgrade server clusters and networks using VMware VSphere 5.5 for clients
• Tested networking, server and client computers and provided solution for Toronto branch location
• Helped clients with operating system and application upgrade roll outs
• Managed and provided technical support by phone and users premises and development, installation and support of company software, which was supported for company clients
• Managed Active Directory 2003, 2008 server for giving user's rights and privileges according to their needs. Assigned their IDs, passwords, software access timings and other day to day tasks
• I documented all known support issues and resolutions and collected frequent asked questions and wrote formal answers to ensure accuracy of responses for Help Desk support personnel. And considered best customer support person in a company
• Worked with the operations team on tuning and stabilizing the user portal

Environments: Client Seat: 50. Windows 2008, AD, SQL, SCCM, Hyper-V Windows 2008, AD, SQL, Hyper-V, SharePoint.

Confidential

System Administrator

• Conduct infrastructure discovery and assessment, developed a project plan with milestones and deliverables
• Conduct business and technology requirements sessions with stakeholders and prep scope and approach roadmap
• Design, developed and implemented System Center Configuration Manager SCCM 2007 for managing over 1000 Windows devices
• Developed packages and developed patch management solution. Design and deployed Citrix infrastructure, single farm multi-zone configuration
• Conduct assessment on the Windows 2003 to Windows 2008 migration

Environments: Client seats: 1000, Servers: 4, location: 10 cities. Windows 2003/2008, AD, SQL, SCCM, Citrix, GPOs.

Confidential

System Administrator

• Review store technology solution and provide recommendations
• Coordinate with Accenture team to effectively account requirements and develop deliverables such as documents, decks as needed
• Engaged in the service delegation, high availability and configuration management project
• Proposed and planned the Active Directory delegation for IT helpdesk
• Executed the OU admin delegate tasks on the production Active Directory infrastructure
• Supervised and managed the advertisement of security patches on more than 5000 desktops
• Involved in the decommissioning of the VMS data center
• Verified the data was completely wiped from all servers

Environments: Client Seats: 1000, VMWare, Netapp storage, Windows 2003, Exchange 2007, Dell/HP Hardware, VERITAS NetBackup

Confidential

Migration Specialist

• Migrated desktop/laptops from Windows XP to Windows XP-SP2
• Used USMT for user profile migration
• Used SMS tools to push or remove applications from computers
• Troubleshoot migration issues and follow-up with appropriate resources if necessary

Environments: Client Seats: 3000, Windows XP, SMS, BDD, OSD

Confidential

Solution Admin

• Architecture design and implementation of the CN Mobile Solution Framework
• Designed Mobile solution, advice on documenting training and execution processes
• Worked on the strategy of deployment and management of 2500 Ruggedized laptops and 4500 mobile devices in the field. Designed an asset management strategy for CN such as Patch Management, SW distribution, Monitoring, device management etc based on IBM Tivoli and proposed Microsoft SMS 2007 and SCOM utilization

Environments: Client Seats: 7000, IBM Tivoli, SMS, AD, Wireless networks, EVDO, Fiber/Ethernet networks.

TECHNICAL SKILLS