Network Analyst Resume Profile Cincinnati, OH - Hire IT People

SUMMARY:

Technical assistance regarding Personal Citrix access and Connectivity
Trouble management and escalation based on SOP's by opening and closing tickets with carriers
Troubleshot and resolved web application issues escalated from customer support and other departments with a 100 success rate
Provided first level network support for 100's of Routers, Switches and Servers, documentation on start-up, shut down and first level troubleshooting of processes to help desk
Computer Specialist: with over 11 years' experience in Computer and Information Technology industry
Installed medical software medical software including Epic, Mercury MData

IT Qualifications:

TECHNICAL SKILLS:

Hardware experience: HP, Dell PC's, Laptops and Servers
Hardware Platforms: AS400, Diebold and NCR ATM Setup and Configurations, Unix password reset
Mobile Phones and Software: Blackberry, Iphone, Androids
Operating Systems: Windows 8,7, XP, Vista,98, Windows 2003, Windows 2008
Remote access technologies: VPN, Juniper, Citrix, dial-up, terminal services
Network Software: Active Directory, BES Server, Exchange 2013 and Lync 2010 and 2013
Medical Software: Epic, Mercury MData
Legal Software: Time Matters, HotDocs
Programming Software: Powershell ISE

EXPERIENCE:

Confidential

Network Analyst

Confidential

Network Analyst

Provide Network support for several 100's of Routers, Switches and Servers
Using Active Directory to do anything pertaining to a network account
Technical assistance and responsibilities in online assistance to all users problems regarding Personal Citrix access, Connectivity.
Trouble management and escalation based on SOP's by opening and closing tickets with carriers.
Problem synthesis, reporting and setting issues on network services.
Did Nightly backups for companies like American Family and Cincinnati Eye.
Analyze existing systems and redefining them to take into account
changes in system requirements or equipment configurations.

Confidential

Service Desk Analyst

Provide mid-level support for customer's technical problems
Facilitate communication to other IS T groups Tier 2 support , when that expertise is needed
Using Active Directory to do anything with an network account
Perform Data Center batch jobs, backups and secure backup media, monitor systems and perform assigned tasks

Confidential

Epic Configuration Specialist

Confidential

Support Engineer/Service Desk Analyst

Provide mid-level support for customer's technical problems
Perform on call duties when needed
Using Active Directory to do anything with an network account
Served as Operating System Expert, providing technical support for entire organization
Troubleshot and resolved web application issues escalated from customer support and other departments with a 100 success rate
Provided daily support to ensure company staff had necessary tools to perform tasks efficiently
Troubleshot and repaired PC's and Mac's issues over the phone
Troubleshot, repaired and setup IPhones and Blackberries over the phone
Created Distribution Groups in Active Directory
Reset Unix and Mainframe passwords
Troubleshot Citrix problems

Confidential

PC Repair Analyst/ Help Desk Operator

Provided daily 1st level and 2nd level IT Support to ensure company staff had necessary tools to perform tasks efficiently
Perform on call duties when needed
Provided documentation on start-up, shut down and first level troubleshooting of processes to help desk staff
Ensured network, system and data availability and integrity through preventative maintenance and upgrades
Removed and added laptops, PC's from Active Directory
Relocated, installed, and imaged over 600 PC's and over 100 printers from the old hospital called Middletown Regional Hospital to the new hospital called Atrium Medical Center
Set up users email accounts in Active Directory
Installed medical software, for example: Epic, Mercury MData and over 100 more types of medical software and all functions
Setup Epic user profiles for over 2000 employees