Network Systems Resume Profile , NJ - Hire IT People

Summary

CompTIA A and Microsoft Certified Professional Active Directory Account Provisioning Administrator with Identity and Access Administration. Level I, and II Support experience on numerous desktops, laptops, servers, applications, and Operating Systems. Scott is an individual capable of efficiently resolving issues, multitasking activities, taking charge of, or working with a team.

Work History

Confidential

Network Systems

Desk Side Support Lead Technician/Backup Team Lead

Escalation point for both Desk Side support technicians and other teams within the organization
Perform Team Lead duties such as performance reporting when team lead is unavailable
Assist in coordinating team schedules and distribute workload among team members
Join in monthly team coordinator meetings to discuss ways to enhance team SLA performance Workstation diagnostics and break/fix repair for both desktops and laptops
Hardware/software upgrades and updates not handled by the service desk
Remote desk side support for end users in sites without staffing
Coordinated migrations from windows XP to Windows 7 with end users Provided single point of contact support for end user issues during migration

Confidential

General IT Network Server and Workstation Analyst

Single Source for all IT support functions including: acquisitions, network modifications, hardware replacement software updates
Coordinated Domain updates with Name Service Providers to reduce the amount of downtime associated with changes
Provided both remote and in house diagnostics, repairs, upgrades and virus remediation as well as training for clients
Consulted on the migration of windows servers and workstation to newer OS as needed
Designed and Implemented new Active Directory structures for small businesses
Coordinated moves, installations, end of lifecycle replacement for small business networks

Confidential

Senior Incident Coordinator Consultant

Monitored and reported the condition of ticket queues for tickets which could fail service level agreements SLA
Developed and maintained reports to management for long term trends of SLA compliance
Provided advice on potential process improvement for general ticket and queue management
Examined ticket audit trails to determine appropriate and incorrect routing of incidents
Validated ticket severity based upon standardized work processes

Confidential

Network Systems, and Active Directory Administrator Direct Hire

Redesigned Active Directory AD structure to better utilize Group Policy
Configured Group policies to eliminate issues due to conflicting policies
Implemented Windows Software Update Services WSUS and deployment schedule
Virtualized Windows 95/98 legacy systems utilizing VMWare
Setup Barracuda Firewall and configured active filtering and spyware/malware automatic scanning for infected PCs
Planned Windows Desktop Deployment and hardware rotation schedule

Confidential

Global Security Administration level III Consultant

Handled between 30 to 60 tier 1 and tier 2 Active Directory and tier 2 Helpdesk issues daily
Supported Active Directory and Notes ID account and network issues for over 7000 Global clients
Configured VPN access management utilizing RSA SecurID tokens and Safeword Radius
Member of Global Security Administration team responsible for Active Directory and Lotus Notes ID Creations
Global Termination process project member

Confidential

Consultant

FSP Special Response/Identity and Access Management Project Team

The FSP/SRPI Was tasked with analyzing and improving the processes by which Pfizer's external partner organization members were able to get Pfizer network accounts. The impact of our team's efforts led to the increased productivity and reduction of Pfizer's partnering costs by over 20
Identity and Access Management and Global access security administration for Pfizer's external partners
Introduce process efficiencies and document technology support processes and procedures
Improved average ticket resolution time from 5.05 days to 1.19 days in the first three months

Confidential

Accomplishments:

Traveled to Costa Rica to train second level Active Directory accounts analysts from HP for transition of services
Member the Desk-side Support DSS Quality Project team tasked to reduce desktop support SLA times
Provided support for the Animal Health Sales Force Regional meeting in San Francisco and
Pfizer lead for sales force regional meeting local contracted resources hired for additional internet caf support

Accomplishments:

Processed between 50 and 100 Active Directory account and network issues for over 10000 Global clients daily
Maintained over 85 annual First Call resolution rate for 2 years
Lead analyst for Microsoft office application issues

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Network Systems Resume Profile

NJ

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