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Systems Administrator Resume Profile

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Portland, OregoN

Experience Summary

Experienced in IS/IT fundamentals and protocols. More than 20 years successful problem solving skills. Effectively perform complex range of individual and small group instruction, and able to professionally communicate with all levels of the organization. Troubleshooting common to advanced microcomputer hardware and software problems. Act upon wide variety of complicated diagnostic inspections and repair on stand-alone or networked software and hardware. Capable in purchasing and acquisition process. Well versed in support for Windows Active Directory client/server based services, applications, firmware upgrades, Group Policies, and configuring hardware/software devices and drivers. Competent computer forensic discovery and message tracking. Capacity to work independently and/or in a team/group environment. Well-developed sense of ethics, honest, trustworthy, positive attitude, tenacious, and critical thinker. Exceptional customer service routinely go beyond customer's expectations . An insatiable desire to learn and understand.

Software Experience

Active Directory Users and Computers, Domains and Trusts, Sites and Services, DNS, DHCP, FTP, LDAP, LAN/WAN, TCP/IP, CAC, WINS, SMTP, VPN, RAID, Windows Server 2003/2008/2008r2/2011 Essentials/2012/2012r2, Exchange Server 2003/2010/2013, Windows 7/8.1 Professional, Linux, Unix, and Apple Macintosh OS X, Outlook 2003/2007/2010, web browsers, Office 2003/2007/2010, IIS, CA Uniceter, Remedy, Veritas Backup Exec, Citrix Client for Terminal Server, Proxy Server. SCSI configuration. Defense Messaging System DMS versions 2.2 to 3.0.2 to AMHS, server and client. Ironport email appliance SME . FireEye email appliance. Symantec Enterprise Vault, and Net-Backup. Anti-virus applications McAfee, Symantec, Trend Micro . Windows Powershell. VMWare Vsphere. Symantec Enterprise Vault email archival solution. Cisco Ironport Email Appliance. Proteus front-end application for configuration of BIND DNS .

Hardware Experience

Confidential single and dual SCSI drives, tape array , Definity G3 Lucent Technology , punch-down blocks, CAT-5 cabling, hubs, switches, network adapters, SCSI, network printer configurations, telephone jacks digital/analog and ports. Ironport email appliances.

Professional Experience

Confidential

Systems Administrator and Network Engineer

On assignment to US Army Corps of Engineers USACE , Western Processing Center, ACE-IT Email/Active Directory Team. As a member of the ACE-IT Datacenter Enterprise Active Directory and Exchange Server Administration team responsibilities include providing support, monitoring, and troubleshooting the complex network of servers, domains, Group Policies, and the flow of email to more than 48,000 mailboxes distributed worldwide current incoming email is about 6.5 million messages per day . Administer access control, information and operations security, and involved in physical security of infrastructure. Cisco Ironport email appliance administrator SME . Since 2001, member of USACE MS Exchange and Active Directory Team install, configure, monitor, and maintain related servers and software timely implement or delivery of critical ACE-IT infrastructure isolate faults and diagnose system failures in a timely manner . Troubleshoot cryptographic problems for CAC encrypted messaging. Frequently, assist Computer Incident Response Team CIRT with recovery, tracking, and extraction of spillage email s to/from customer mailboxes. Troubleshoot/investigate email delivery and Active Directory issues daily. Assist in business continuity and disaster recovery planning and implementation. Recover/restore archived email from Symantec Enterprise Vault. Restore Active Directory objects as needed. Perform ongoing performance tuning including applying OS patches and hot fixes as necessary. Former Blackberry Enterprise Server administrator primary member of team to bring Blackberry Enterprise Server into the USACE environment . Former primary Systems Administrator for the Defense Messaging System NIPR and SIPR clients installed at USACE installations worldwide.

Confidential

MIS and IT Support Specialist

Revitalized customer confidence in MIS department by resolving end-user issues in a timely and effective manner. PC Desktop Support Specialist for Windows 95/98, NT 4.0, and Windows 2000. Thorough hardware/software diagnostics, and configuration. PC maintenance, repair, upgrades, and documentation. Instrumental in moving IT department from reactive to proactive mode by reducing the number of trouble tickets. Administration of Definity G3 telephony solution. RightFax user accounts administration. Exchange Server administrator. Resolution of Outlook issues. Accountable for full and differential backups. Monitored company LAN/WAN environment and policies. Setup roaming end-users to VPN.

Confidential

Computer Network Technical Specialist

Effective field service. Wide-ranging hardware/software diagnostic and configuration specialist for networked Wintel systems and applications.

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