Network Operations Engineer Resume

SUMMARY:

Network Engineer with 5+ years technical experience in configuring and maintaining network devices
Experience managing server infrastructures and data - center operations across multiple platforms
Experience with network monitoring/management tools such as Cisco Map, Nagios, Cacti & Remedy
Experience securing and managing remote access using various VPN technologies such as IPsec
Excellent technical documentation competence; HLD(High level design), LLD(Low level design), NIP(Network implementation plan) and NMP (Network Migration plan)
Proven ability to work at client sites to facilitate project implementation, support and

TECHNICAL SKILLS:

Network Devices: Cisco Switches & Routers, Cisco ASAs, Fortinet & Cisco Unified Computing Systems (UCS)

Network Monitoring/Management Tools: Cisco Map, Nagios & Cacti

Security Protocols: ACL, NAT/PAT, SSH, TACAS & IPSEC VPN

Network Protocols: TCP/IP, UDP, ICMP, DHCP, DNS, FTP, TFTP, SNMP, ARP, EIGRP, OSPF, BGP

Applications: MS Office Suite, MS Project, MS Visio, MS Win server 08, VMware, Wireshark & Python

Data Management & Analytics: Tableau Public, MS SQL & Minitab

PROFESSIONAL EXPERIENCE:

Network Operations Engineer

Confidential

Responsibilities:

Providing 24*7 on-call live support for network incident and outage detection, triage, engagement and mitigation
Support large scale of online services and engage ISP’s in network diagnosis, troubleshooting & resolution
Manage installation, configuration and management of the monitoring infrastructure in both physical and virtual environments
Accurately identify severity and impact for prioritization to reduce impact of outage on customers network
Log into phone queue, answer calls and provide professional oral communication & service to partners & customers
Manage projects aim at reducing network incident reoccurrence, outages and ticket volume reduction
Troubleshooting Cisco Core & Data Center services and also monitor and maintain system health and performance
Work with Cisco TAC when issues require more detailed root cause & bug analysis
Provide regular status reports on tasks accomplished, current issues, and progress toward problem resolution
Support Cisco Unified Communications Manager, Cisco Unity Connection and Video across multiple Data Centers
Work closely with other teams to improve detection and mitigation of incidents related to network infrastructure through improved processes and monitoring
Automate select network administration tasks through creation and maintenance of scripts

Network Administrator

Confidential

Responsibilities:

Configured and deployed company’s LANs, WANs, wireless networks, including configuration of servers, routers, switches and other hardware as needed
Designed IP addressing schemes, VLAN’s, subnetting and trunking to meet requirements
Worked with engineering team to resolve tickets and troubleshoot L1/L2 problems efficiently
Review, analyze and report on the impact of network element upgrades, additions and growth
Perform Root Cause Analysis on network problems (troubleshooting); identifies issues and take action to resolve the root cause
Prepared and maintained Network documentation using MS Visio
Provided system administration support to windows including server & workstation upgrades backup and disaster recovery monitoring, user account setup & access privileges
Developed long-term strategies and capacity planning to meet future network and computer hardware needs

Associate Technology Consultant

Confidential

Responsibilities:

Involved in complete LAN, WAN development (including IP address planning, installation, configuration, testing, and maintenance)
Monitored network traffic via network monitoring tools in an attempt to troubleshoot network outages
Conducted clients consultations for LAN/WAN hardware & software including networks and servers
Configured wireless protocols, authentication mechanisms (802.11*, WPA etc.) and installed access points
Administered LAN/WAN networks, provide remote support assistance and management
Performed onsite installations, technical support, troubleshooting and maintenance of network equipment and upgraded software and hardware equipment
Maintained an accurate inventory of all network hardware and software

Network Administrator

Confidential

Responsibilities:

Designed configured and implemented EIGRP and OSPF in multi-protocol network environment
Developed an optimum IP Addressing schemes, VLAN tables, and network documentation and diagrams
Monitored network traffic via network monitoring tools and sniffers in an attempt to troubleshoot network outages and intrusions by tracing their origin and destination
Troubleshooting on all Cisco IOS and Catalyst switches on the network which included but was not limited to; 3700, 7200 and 7500 series routers and catalyst 6513 and 6509 switches
Configured and implemented Remote Access VPN using Cisco’s VPN client via IPSec
Maintained and managed the TCP/IP tracking table