PROFESSIONAL SUMMARY

• IT professional with over 19 years' experience in System Admin, Network Admin, Level 1-3 Support, diagnosis correction of computer hardware software along with installation of network communications.
• Installed and set up Microsoft OS products ranging from Windows 3.1 to Windows 8 as well as server products ranging from Windows Server NT4 to Windows Server 2008 R2. Limited experience with Linux RedHat, Ubuntu and MacOS X. Older experience with Unix / HPUX
• Have either supervised or been a team member for numerous Windows 7 upgrades / migrations since 2009, totaling close to 7000 upgraded units in the past 5 years, utilizing USMT, SCCM, Marimba, Marimba Lite and others.
• Administrative functions with SCCM 2007, 2007SP2, 2012, 2012R2
• Utilized MS Exchange for deployments of Outlook 365 Hybrid DirSync , and Outlook 2013/2010
• Utilized MS Active Directory forests, domains, sites, organizational units, and group policies in various capacities since 1998, Utilized NetIQ's Directory and Resource Administrator DRA for same since 2013.
• Installed, setup, and troubleshoot products such as Symantec Endpoint Protection, Sophos Endpoint, Ghost v8.0, PGP Whole Disk Encryption, HP Data Protector, DataArmor and BitLocker.
• Updated Asset Management via Altiris, MS SQL, SCCM, Remedy Marimba Lite.
• Troubleshoot Citrix XenDesktop Citrix XenClient installs, connections applications.
• Experience with VMware's vCenter Server.
• Performed ticketing / order tracking with HP Open View Service Center, Remedy, MS Access and SQL
• Utilized Avaya / Aura Communication Manager to perform phone system adds, changes and moves.
• Generated reports using Crystal Reports 8 12, wrote SQL queries for same project.
• Extensive use of MSRDC, DameWare and LogMeIn Pro, Utilized LMI Central LMI Rescue for remote user support.
• Utilized PowerShell for scripting in several Windows situations 2004-current , Older experience with Bash within UNIX 1989-1992 and DOS 1995-2008
• Continually updating education and knowledge with CBT courses since 1995

TECHNICAL SKILLS

Operating Systems:

• Win 3.1, Win 95, Win 98, Win ME,
• Windows NT 3.1, NT 3.5, NT 3.51, NT 4.00, Win 2000, Win XP, Vista, Win 7, Win 8.1,
• Linux Redhat Ubuntu,
• UNIX - SVR3, SVR4.2 UnixWare, SVR5 UnixWare 7, Version 6,
• Windows Server 2003, 2008, 2008R2, 2012 2012R2.
• Mac OS X 10.9 Mavericks 10.8 Mt Lion

Hardware:

Cisco Routers and Switches Dell, HP, Toshiba Lenovo laptops, desktops, and servers. Epson, Lexmark, HP Dell Printers, Zebra High Speed Printers, Bartec Scanners, Avaya and Genesys IP Phones, Advanced Blackberry and iPhone support.

Software:

MS Active Directory MS Exchange, NetIQ Directory and Resource Administrator DRA v8.7, BMC Remedy 6, Marimba Lite, MS Office/Outlook 2003, 2007 2010, Internet Explorer 6-11, Panagon FileNet Viewer, IBM BOXI, WebSphere MQ 7.0, RSA/Asset Manager, Symantec Endpoint Protection, PGP Whole Disk Encryption, Backup Exec, Symantec Ghost 8.0, Adobe Acrobat 9, 10 11, Web Standard CS3, Juniper Networks, Citrix XenDesktop XenClient. Lotus Notes R5, 7 8, Oracle 11g, Access 03/07, MS SQL R2/SAN, SQL Server, SSRS, SSAS, SUS/WSUS, xBML, PC SAS 9.2, Advantage Software Suite, HP Open View Service Center, HP Data Protector, Crystal Reports v12, MS RDC DameWare, RNA Software, SCCM 2007, VBScript, PCMiler, LoadMax... just to name a few

Networking Protocols Monitoring Tools:

TCP/IP, DNS, Ethernet, HTTP, SMTP, SSH, FTP, SSL/TLS, VPN, MS Network Monitor v3.4,

PROFESSIONAL EXPERIENCE

Confidential

System Administrator

• Scheduling and supervision for 2 Refresh Technicians in proper Windows 7 imaging, backup and refresh procedures for 750 unit Windows 7 migration 400 unit hardware refresh projects. Mentor Refresh Technicians' efficiency and evaluate performance, offering suggestions where appropriate.
• Utilized Active Directory via DRA for system security and control.
• Utilized PowerShell for writing scripts for Active Directory / DRA, Deployment and Asset Management functions.
• Final deployment to end users for all finished equipment, while ensuring end user satisfaction. Perform a brief 10-15min orientation with each end user. Maintain accurate documentation for each deployment, including scheduling, correct migration procedure checklists, migration technical issues, follow up issues / resolutions, and any end user comments / suggestions.
• Prompt, effective and highly courteous Level 2 / 3 post deployment follow up with end users to address any technical issues, assist individual users with transition to Windows 7, and address any end user concerns and suggestions.
• Security for all recovered hardware protecting EES proprietary information as well as end user personal data, segregating Legal Hold status and equipment slated for disposition. Ensuring any information on disposition equipment has been removed or equipment rendered inoperable.

Confidential

Operations Engineer

• Migration of MS Active Directory to RSA for 2400 user Windows 7 migration project.
• Implemented / Migrated Sophos Endpoint Protection system to replace SEP system
• Administration of Active Directory / RSA for account security, access, control and Exchange Server Admin
• Utilized PowerShell for batch scripting for deployment and migrations to Office 2013
• Responsible for scheduling, daily operations, end user migrations to Win 7 and Office 2013 projects.
• Oversee end user acceptance and resolve post migration issues. Report same to Project Manager.
• Supervise team of 7 Migration technicians and 3 Help Desk Associate for AD/RSA migration and in daily operations of Windows 7 Migration of approx. 2000 end users. Assist with SCCM 2010 administration.

Confidential

Deployment Site Lead Technician

• Supervised Windows 7 imaging and laptop / desktop / printer / MFPD deployments for Mercy West Hospital 250-bed new construction hospital , with 7 imaging technicians and 7 deployment technicians.
• Responsible for configuring, troubleshooting and deploying mobile computer stations Windows on Wheels - WOWs for hospital nursing staff approx. 750 units .
• Development and deployment of cable management system for patient rooms and Windows on Wheels units.

Confidential

Windows 7 Migration Specialist

• Migration project was completed 8 weeks ahead of schedule, and 40 under budget.
• Windows 7 Migration specialist for Toyota at their North America headquarters in Erlanger, Ky. with approx. 2400 end users. Migration project was pivoted to include Hardware Refresh for approx. 1500 users.
• Performed image administration, profile backups / restores, deployment, and following up with end users.
• Utilized PowerShell for batch scripting for deployments, migrations, refreshes and asset management
• Performed Level 2/3 support, administration of SCCM 2007/2012 on a daily basis for both projects.

Confidential

Greater Cincinnati Area

• Completed several short term contract assignments 2-6 months per contract as a Systems Admin. Network Admin, Desktop Support Engineer, Project Manager, and as a Microsoft Authorized Refurbisher.
• Short project for Experis as the Lead Migration Field Technician for the installation and configuration of desktop and laptop PCs and peripherals for the Manpower offices in the nearby Ohio area.
• Performed break / fix work, virus removal, backup, installations, migrations, and networking on a contract basis for several multinational corporations at various locations within the Ohio/Kentucky/Indiana area.
• Perform residential IT services. i.e. OS Upgrades, network setup, virus removal, backups, hardware upgrades, ect.

Technical Support Engineer

• Accomplished a 30 reduction of post deployment service calls, and a 15 reduction in calls to WellPoint's help desk by re-allocating duties and procedures of FSTs and Refresh Techs.
• Supervised the work of 4 Refresh technicians, 5 Field Support technicians, and provided Level 3 support.
• Supervised the planning, implementation, and day to day support for all Refresh and Field Support Projects for WellPoint involving approximately 3500 end users
• Lead Systems Admin Team with security deployment and tracking using Symantec End Point Protection, VPN security certificate assignment and tracking, disc encryption using Symantec PGP Whole Disk Encryption.
• Installed and troubleshoot Citrix XenDesktop and XenClient.
• Extensively used MS Active Directory during deployment and follow ups for asset mgmt and security.
• Utilized PowerShell for batch scripting for deployments, migrations, security and asset mgmt.
• SCCM 2007 Installation, administration and troubleshooting for Field Service dept.
• Utilized PowerShell for SysAdmin Asset Mgmt. functions, wrote low level Batch files i.e software locator
• Extensively used MS RDC and DameWare for remote user level 2/3 support.
• Utilized Oracle 11g, Access 03/07 and SQL for relational database queries and additions.
• Installed and configured Cisco routers switches, MFDs, deskside printers and other peripheral equipment.
• Addressed installation or configuration issues via desktop support for the following: MS Office/Outlook 2003, 2007 2010, Internet Explorer 7 and 8, IBM BOXI, WebSphere MQ 7.0, RSA/Asset Manager, Lotus Notes R5 R7, PC SAS 9.2, Adobe Acrobat 9, xBML, MS SQL R2/SAN, Juniper, as well as numerous proprietary applications.
• Installed, setup, and troubleshoot Avaya IP Softphone 6.2, Avaya CMS Supervisor R15 and Genesys Softphone 2.2 telephony systems. Supervised 4 team members and 2 independent contractors for 750 unit Avaya IP Phone add, move and change project over 6 weekend time frame utilizing Avaya Communication Manager.
• Performed refresh disc cloning for Windows XP and Windows 7 via Symantec Ghost 8.0 as well as imaging, backup and recovery using Symantec Ghost, Marimba Lite and Visual Basic scripts.
• Acted as the point of contact for outside contractors / vendors and coordinated with same for numerous client projects.
• Represented Dell in day-to-day contact with end users and coordinated with Dell's AccessIT teams to assist end users with day-to-day break/fix issues.

Network Technician

• Performed HP and Cisco Server/Rack commissions, decommissions and transfers at Hewlett Packard Blue Ash Data Center including support equipment such as Cisco switches and routers, modems, storage enclosures.
• Installed cabling for same from wiring diagrams and blueprints.
• Installed, supported and usage of other products as specified such as HP-UX, Linux, Windows 2000, Windows XP SP3, Windows 7, Windows Server 2003 - 2008R2, SAMBA, DameWare, TCP/IP, RSAT, and Exchange Server.
• Utilized WSUS for server maintenance.
• Utilized Altiris, MS SQL Server and MS Access for several RDBS for Asset Mgmt.
• Prepared manifests for shipments to and from HP Eastern United States depots.

System Administrator

• Responsible for day to day operations and provided Level 1-3 support for West Chester Data Center and other remotely supported locations total 450 end users with staff of 3 full time contractors. .
• Setup, installed maintained new workstations using Ethernet and HIIPA compliant wireless connectivity.
• Responsibilities included: System Administration using Active Directory, hardware/software evaluation, deskside support, hardware replacement, software patches, updates, network troubleshooting, wireless troubleshooting
• Administer and troubleshoot Marimba, SCCM Ghost images.
• Administer and troubleshoot MS Exchange Server 2003 07 issues.
• Installed, administered, and troubleshoot Toshiba telephony system using Advantage software suite.
• Installed, maintained and troubleshoot all peripheral equipment such as MFD printers, scanners and copiers. Installed, supported and usage of Zebra high speed printers including label setup layout,
• Performed remote user setup, troubleshooting and Level 1-3 Support via DameWare and MS RDC.
• Developed end user procedures to avoid release of Personal Health Information as well as restricted company documents.
• Utilized MS SQL Server for asset management, security, and account management databases.
• Supervised upgrades, patches and migrations for Windows 2003 and 2008 servers using WSUS /SUS.
• Performed daily, weekly, monthly backups of same using vendor-supplied suite of applications.
• Supported remote clients using Remote Desktop Services or DameWare.
• Implemented, maintained, repaired and restocked MedDispense and Pyxis equipment as well as added, deleted, and changed users security access levels for the equipment.
• Created daily, weekly, monthly reports for Pharmacy, MedDispense and Pyxis Sched 2-5 medication usage in compliance with Ohio State Board of Pharmacy and US Drug Enforcement Agency.
• Installed, supported and utilized Bash/MS-DOS-based system for Euclid packaging machine using proprietary software.
• Assumed responsibility for site security, issued pass codes, and maintained security database.
• Serve as point of contact for company with in house and consulting pharmacists, pharmacy staff, physicians, nursing staff, clinicians, end users, contractors and vendors.

Project Manager

Project was completed 2 weeks early and at 85 of initial budget.

• Contracted to design, implement and install LTC Pharmacy IT system including servers, workstations, network MFD printers, Zebra High Speed printers, and Bartec Scanners.
• Managed all aspects of project from budgeting, staffing, asset management, HIPAA Compliant security and site preparation while meeting and exceeding multiple deadlines.
• Acted as point of contact between vendors, contractors, Federal and State agencies and end clients.
• Negotiated and contracted with vendors for site security installation, video/telecom services, demarcation, as well as ISP and site specific hardware i.e. medication carts, and narcotic lockers

Project Manager Systems Administrator

• Responsibilities included planning, installation and support for servers, corporate end users and client end-users using Windows XP.
• Utilized SUS for server maintenance and patches.
• Used Active Directory for account administration, security and asset tracking for onsite, remote and visitor accounts.
• Installed, setup, and supported Zebra high speed printers, local and network printers, fax machines, copiers and stand-alone Euclid Label printers for medication packaging.
• Developed end user procedures to avoid accidental release of Personal Health Information as well as restricted company documents.
• Supported client site desktops, laptops, local and network printers, fax machines, and MedDispense equipment.
• Designed and maintained database for Asset Management for IT equipment, medication carts, Stat boxes and fax machines.
• Generated daily, weekly and monthly reports for Ohio State Board of Pharmacy and DEA compliance.